Sales Associate

Ace Hardware Corporation; Columbia (MD); On-site; USD 22,076,040 - 24,108,000; Part time

Job summary

Ace Hardware Corporation is seeking a customer-focused individual for a retail position at Westlake Ace Hardware in Columbia, Maryland. Responsibilities include providing outstanding service, assisting with store operations, and maintaining a clean and orderly environment. Candidates should have retail experience and a friendly demeanor.

The role emphasizes the company's core values: Winning, Excellence, Love, Integrity, Gratitude, Humility, and Teamwork, with a pay rate of $16.25 per hour.

Qualifications

• Proficient in customer service and a friendly demeanor.
• Ability to assist in store operations and maintain store cleanliness.
• Experience in retail or customer-facing roles preferred.

Responsibilities

• Assist customers proactively and answer queries effectively.
• Maintain store orderliness and assist in merchandise stocking.
• Incorporate company core values into daily interactions.

Skills

Customer service

Retail operations

Product knowledge

Problem solving

Education

High School or GED equivalent

Job description

About ACE Retail Group

ACE Retail Group (ARG) is a division of Ace Hardware Corporation that owns and operates several Ace brands, including Westlake Ace, Great Lakes Ace, Buikema’s Ace, Outer Banks Ace, Dennis Company, and Breed & Company. ARG is one of the largest hardware retailers in the United States and operates over 250 neighborhood stores throughout the country. Core values: Winning, Excellence, Love, Integrity, Gratitude, Humility and Teamwork.

Responsibilities

• Customer Service: Provide a positive representation of Westlake Ace Hardware. Proactively assist customers in solving problems, greet customers upon entering and throughout the store, thank customers when finished and as they leave, and maintain a friendly, outgoing demeanor. Answer telephonic queries promptly, courteously and effectively; forward any customer complaint that cannot be handled to management. Possess strong product knowledge and knowledge of store layout and product locations. Assist customers with personalized, customized service based on the premise of amazing every customer, every time.
• Store Operations: Assist in creating a positive, professional and safe work environment. Participate in receiving, checking in and stocking of merchandise throughout the store; maintain back‑stock levels; perform daily maintenance, orderliness and cleanliness of the sales floor, stock room and outdoor merchandise area. Keep the sales floor, including end‑caps and ad merchandise, clean and orderly. Perform merchandise resets throughout the store. Provide assistance to Department Specialists with price changes and special orders. Ensure signage is current throughout the store. Operate a forklift with proper training. Communicate any Store Support Center issue to the General Manager for follow‑up. Communicate any merchandising, cost control or sales idea to the General Manager. Participate in store meetings. Be professional in appearance and actions. Perform all other duties as assigned.
• Other Essential Requirements: Incorporate the company’s core values into daily decisions and interactions with others: Winning – perform, compete and have fun; Excellence – aspire to be the best and continuously improve; Love – love people, work and results; Integrity – be honest, reliable, caring, of high character and unquestioned ethics; Gratitude – recognize the privilege of serving others; Humility – maintain a humble, modest, respectful attitude; Teamwork – collaborate and share credit for success.

Minimum Skills, Requirements and Qualifications

• High School or GED equivalent.
• Formal retail experience preferred.
• Standing, walking, lifting (up to 25 lbs.) and climbing required.

Compensation

$16.25 per hour.

Equal Opportunity Employer

ACE Retail Group is committed to promoting equal employment opportunities. The company is dedicated to preventing discrimination based on race, religion, color, sex (including sexual harassment), gender identity, national origin, age, marital status, disability, military discharge, or any other factor covered by federal or state laws.