Sales Associate

J.McLaughlin; Cleveland (OH); On-site; USD 30,000 - 45,000; Full time

Job summary

J.McLaughlin is hiring a Sales Associate for their Cleveland, Ohio location. The ideal candidate will be a motivated brand ambassador who excels in customer service and sales. Responsibilities include building strong client relationships, driving sales through product knowledge, and supporting store operations. Ideal applicants should possess a high school diploma and prior retail experience, along with strong communication skills and a customer-first mindset. J.McLaughlin is an Equal Opportunity Employer.

Qualifications

• Previous retail or customer service experience preferred.
• Positive and self-motivated, winning every customer.
• Comfortable standing for long periods; able to lift up to 30 pounds.

Responsibilities

• Act as the Brand Ambassador by building strong relationships with clients.
• Provide exemplary client service to foster loyalty.
• Drive sales by demonstrating extensive product knowledge.
• Assist the manager with operations and merchandising.

Skills

Strong communication and interpersonal skills

Proven track record of achieving sales goals

Team player

Problem-solving skills

Ability to multi-task

Education

High School Diploma or GED

Job description

Why J.McLaughlin

J.McLaughlin was founded in 1977 by brothers Kevin and Jay McLaughlin with a mission to create an American Sportswear brand that offers classic clothing with current relevance and a retail environment that has a neighborhood feel. The brand focuses on style over fashion, rooted in the tradition of sport, work, and play. With over 150 retail locations, each store is unique and reflects the local character. The company emphasizes customer service, local philanthropy, and a culture of kindness that fosters respect, politeness, empathy, and a family‑like atmosphere.

Overview

J.McLaughlin is a specialty American Sportswear and Accessories brand headquartered in New York, known for being “local and loyal,” building meaningful relationships within each community and providing highly personalized service. We are a growing company with a focus on culture of kindness, cultivating an exceptional workplace and customer experience.

About The Role

We are looking for a highly motivated, results‑driven Sales Associate for our retail store. The ideal candidate is a sales‑driven brand ambassador who builds impactful relationships, understands our product, and achieves sales and customer service goals while upholding the company’s ideals and standards.

Essential Functions

• Act as the Brand Ambassador by embracing the company culture to build strong relationships with clients and the community.
• Provide exemplary client service to create a customer‑centric, friendly retail environment that fosters loyalty.
• Drive sales by demonstrating extensive product knowledge and making appropriate product suggestions.
• Utilize clienteling tools and outreach techniques to inform customers of upcoming events and new product arrivals.

Additional Job Responsibilities

• Support the store manager with operations by completing daily tasks and maintaining areas of responsibility.
• Help create and maintain a culture of kindness that is client and team focused.
• Maintain knowledge of current merchandise, pricing, and promotions to communicate to clients.
• Use selling techniques to help overcome objectives and close sales.
• Understand sales plans, key metrics, and how they contribute to the store’s overall success.
• Participate in store events and trunk shows, continuing to build a local reputation.
• Use the POS system accurately and provide exemplary customer service.
• Plan and prioritize daily tasks and keep the customer the top priority.
• Assist the manager with merchandising the sales floor and replenishment while adhering to visual standards.
• Answer customer questions, inquiries, and concerns to resolve issues promptly.
• Communicate effectively with customers, supervisors, peers, and other store teams.
• Practice a collaborative approach, sharing best practices and ideas with peers across all markets.
• Assist in executing directions from Retail Operations and the Corporate Office.
• Maintain a clean and organized sales floor, stock room, and common areas.
• Understand and adhere to company policies, procedures, and professionalism standards.
• Assist with opening and closing procedures and perform other key holder duties when management is absent.
• Lead by example and maintain the highest level of integrity at all times.

Skills & Requirements

What we are looking for

• High School Diploma or GED required.
• Previous retail or customer service experience preferred.
• Team player with strong communication and interpersonal skills.
• Proven track record of achieving sales goals and accountability for results.
• Positive and self‑motivated, winning every customer.
• Consistently demonstrate accountability, reliability, and professionalism.
• High energy and results‑driven.
• Adaptive to change with strong problem‑solving skills.
• Ability to multi‑task while keeping the customer the top priority.
• Able to work various shifts, including weekends and holidays.
• Comfortable standing for long periods; able to lift up to 30 pounds.

Equal Opportunity

J.McLaughlin is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.