Sales Associate

Crate & Barrel; Cleveland (OH); On-site; USD 19,000 - 25,000; Full time

Job summary

Crate & Barrel is seeking a Sales Associate in Cleveland, OH to guide customers in discovering home pieces and drive sales while upholding brand standards on the sales floor. You will share product knowledge, greet customers, process payments, and promote loyalty programs in a fast-paced retail environment.

You will work with a team to maintain visual merchandising, safety standards, and exceptional customer service, contributing to a welcoming atmosphere and positive store performance.

Qualifications

• Customer service experience preferred.
• Retail experience preferred.
• Able to uphold brand standards on the sales floor.
• Willingness to participate in onboarding and training.

Responsibilities

• Drive sales through engaging with customers and demonstrating product knowledge.
• Greet customers, answer questions, process payments, and involve management as needed.
• Promote promotions, offers, loyalty programs, and other initiatives to customers.
• Maintain visual merchandising standards and teamwork to ensure a polished sales floor.
• Support store profitability and operational excellence with accountability for self and others.
• Assist in stock and inventory duties, including curbside pickup and ship-from-store processes.

Skills

Interpersonal skills

Customer service

Teamwork

Selling skills

Tools

POS system

AS400 system

SKU tagging guns

Printer/Copier

Job description

As a Sales Associate at Crate & Barrel, you guide customers in discovering pieces that transform their homes, driving sales and achieving SPH goals through your product knowledge, exceptional selling skills, and promotion of loyalty programs. You take pride in maintaining a beautifully presented salesfloor, ensuring signage, product care, and brand standards are upheld. Collaborating with your team, you support new teammate onboarding, foster a welcoming environment, and uphold company policies and safety best practices.

A day in the life as a Sales Associate...

• Drive sales through engagement of customers, suggestive selling, sharing and demonstrating product knowledge and product expertise

• Greet and receive customers in a welcoming manner, respond to customer questions, process payments, and involve higher level management as appropriate

• Communicate and have awareness of applicable promotions, offers, loyalty programs, and other initiatives to customers

• Possess and demonstrate excellent service and company standards in selling, customer service, visual merchandising and teamwork

• Lead by example and support store management in holding self and others accountable for store profitability and operational excellence

• Promote the brand by engaging customers in creative activities and demonstrations

• Assist with ensuring product and displays on the sales floor are stocked appropriately and available for customers to purchase

• Engage in, maintain and support store safety standards and training

• Maintain an awareness of loss prevention, security and safety following the guidelines provided by management or the Human Resources Department and/or as outlined in the Associate Policy Guide

• Process all incoming and outgoing packages, including customer curbside pick-up orders, ship from store, buy online pickup in store, in a timely manner, as needed

• Assist in preparing the stockroom for inventory and perform assigned inventory duties, as needed

• Perform prompt and accurate stock checks, while maintaining an organized and efficient stockroom, as needed

• Execute and maintain the visual merchandising standards of the sales floor to engage customers and associates with the product, as needed.

What you'll bring to the table...

• Excellent interpersonal skills and ability to build rapport with customers and other associates.

• General office equipment, including computer and printer, Point of Sale (POS) system, AS400 system, company email system, company learning management system, telephone/intercom system, copier, fax machine, SKU and tagger guns, tape machine, small hand tools, ladders, step stools, hand truck/dolly, baler, calculator, electronic two-way radio with earpiece.

• Ability to work in a flexible environment, shift quickly as our business evolves, and focus on continuous learning.

• Engage in, maintain and support store safety standards and training.

• Demonstrate creative problem-solving to maintain a solutions-oriented and teamwork focus.

We'd love to hear from you if you have…

• Customer service experience preferred

• Retail experience preferred

Euromarket Designs, Inc., which does business as Crate and Barrel and CB2, will be referred to as “the Company”. The Company is deeply committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please contact the location you are applying to here and ask to speak with a manager regarding the nature of your request. The Company is an equal opportunity employer; applicants are considered for all positions without regard to race, color, religious creed, sex, national origin, citizenship status, age, physical or mental disability, sexual orientation, gender identity, marital, parental, veteran or military status, unfavorable military discharge, or any other status protected by applicable federal, state or local law. The Company participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the US. State / City Compliance: The Company will consider for employment qualified applicants with criminal history, including arrest and conviction records, in accordance with the Los Angeles Fair Chance Initiative for Hiring and the San Francisco Fair Chance Ordinance.