Sales Associate

Five Below; Cleveland (OH); On-site; USD 12,501 - 17,805; Part time

Job summary

A leading retail company seeks a part-time Sales Associate in Cleveland, Ohio, responsible for delivering outstanding customer service and driving sales. The role involves greeting and assisting customers, engaging in suggestive selling, and resolving concerns. Candidates must be at least 16 years old, available for a flexible schedule, and have strong communication skills. The position offers an hourly pay of $11.00, with various essential functions including operating cash registers and assisting customers.

Qualifications

• At least 16 years old.
• Available to work a flexible schedule.
• Comfortable with technology such as cash registers and mobile devices.
• Good communicator with ability to engage with customers.

Responsibilities

• Greet and assist customers promptly.
• Engage in suggestive selling and product promotions.
• Resolve customer concerns effectively.
• Support team to achieve store objectives.

Skills

Customer Service

Communication

Tech Savvy

Job description

Join Five Below as a part‑time Sales Associate to deliver outstanding customer service and drive sales.

Responsibilities

• Greet and assist customers promptly by acknowledging them immediately and handling multiple customers efficiently.
• Understand and meet customer needs by sharing product knowledge, answering questions, directing them to merchandise, and offering recommendations.
• Engage in suggestive selling while staying informed on product availability.
• Promote store events and promotions, informing customers about current store events, promotions, and special activities to enhance their shopping experience and drive sales.
• Resolve customer concerns by addressing issues and using product knowledge to offer alternative solutions, aiming to turn returns into exchanges when possible.
• Communicate needs to management by regularly informing management about merchandise restocking, service requirements, and any customer feedback in a timely manner.
• Support team and company goals by collaborating with the team to achieve overall store and company objectives, contributing to a positive and productive work environment.

Qualifications

• At least 16 years old.
• Available to work a flexible schedule.
• Comfortable with or willing to learn technology such as cash registers, hand‑held and mobile devices.
• Good communicator with the ability to engage with customers.
• Ability to handle customer interactions and potential issues/concerns courteously and professionally.
• Use basic information‑gathering skills to solve problems.
• Ability to learn procedural knowledge acquired through on‑the‑job training.

Essential Job Functions

• Frequently operate cash register.
• Frequently move merchandise weighing up to 25 lbs and place/remove merchandise up to a height of 5–10 feet.
• Frequently ascend/descend ladders to retrieve and put away stock.
• Frequently position self to kneel, bend, twist, and stoop, including in the stock room and on the sales floor.
• Frequently communicate and exchange information with customers on the telephone and face‑to‑face in the store, as well as with managers and coworkers, and must be able to exchange accurate information in these situations.
• Frequently move across the sales floor assisting customers, as well as to and from the stock room retrieving and putting away merchandise.
• Ability to work a flexible schedule to meet the needs of the business, which may include day, evening, weekends, and overnight shifts and travel as required.
• Must be able to identify and discern email and print instructions regarding merchandise layouts, associate schedules, and standard operating procedures.
• Must be able to remain in a stationary, upright position for 80% of the time.

Position Details

• Position type: Hourly
• Starting pay: $11.00

Equal Opportunity Employer

Five Below is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity, or any other factor protected by applicable federal, state, or local laws.

Accommodations

Five Below is committed to working with and providing reasonable accommodations for individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please submit a request and let us know the nature of your request and your contact information.