SALES ASSOCIATE

GOODWILL INDUSTRIES OF NORTHEAST IOWA, INC.; Cedar Falls (IA); On-site; USD 16,531 - 20,664; Part time

Job summary

A community-focused nonprofit organization in Cedar Falls, Iowa is seeking a team member to assist customers, manage donations, and maintain store operations. Responsibilities include providing excellent customer service, sorting and grading donations, operating the cash register efficiently, and ensuring a clean store environment. Candidates should possess effective communication skills and a positive attitude. This position is ideal for individuals looking to make a difference in their community and support a meaningful mission.

Qualifications

• Must be at least 16 years old.
• Effective written and verbal communication skills.
• Reliable transportation with a flexible schedule.

Responsibilities

• Greets customers immediately upon entering store.
• Sorts and grades all donations and truck shipments.
• Operates cash register so transactions are handled quickly and pleasantly.
• Maintains store appearance and communicates maintenance needs.

Skills

Effective written and verbal communication skills

Positive attitude

Ability to lift fifty pounds with assistance

Good judgment and discretion

Education

High School Diploma or Equivalent

Job description

Job Summary

This position reports to the Store Manager within the scope of the mission, guiding principles, values, ethics and strategic goals of Goodwill Industries of Northeast Iowa, Inc. This position is responsible for assisting with customers and register transactions, donation receiving, loading and unloading trailers, sorting and grading material, baling in some locations, merchandising, stocking and rotating product and light‑duty maintenance and housekeeping. Provides excellent service to both internal and external customers by way of communication and assistance and by way of quality of work.

Duties and Responsibilities

• Greets customers immediately upon entering store. Ensures good customer service and a shopping experience that meets agency expectations.
• Sorts and grades all donations and truck shipments in timely and effective manner so that stores are well‑stocked with high quality merchandise.
• Operates cash register so that all transactions are handled pleasantly and effectively. Customers do not wait more than 15 seconds when first in line and assistance is called when more than 3 customers are in line.
• Identifies appropriate merchandise for online sales and handles according to process/procedure.
• Marks and stocks new goods merchandise according to process/procedure.
• Greets donors pleasantly at their car and immediately unloads items. Ensures good customer service and a donating experience that meets agency expectations.
• Donations are distributed to proper work or holding area and donation count is recorded accurately.
• Offers tax receipt form to each donor.
• Between donor engagements, sorts material so that 95% unsaleable items are redirected to garbage or salvage.
• Theft is prevented by remaining alert at all times in all areas and immediately notifying management of any suspicious activities.
• Assists and helps with shoveling snow, replacing light bulbs, washing windows, and any other upkeep.
• Advises and demonstrates all job duties for new team members.
• Maintains top‑flight condition and appearance of store and donation area by focusing on housekeeping and safety at all times. Communicates needs for repair, fixtures, maintenance, etc.
• Works collaboratively within department to maximize service opportunities and maintain a continuous improvement agenda.
• Helps prepare outgoing truck loads including baling, sorting, operating forklift, organizing, etc.
• Assists truck driver in loading/unloading.
• Minimizes waste expense and maximize salvage revenue opportunity by recycling as many products as possible in most resourceful way.
• Ensures that equipment is in safe operating condition and that all safeguards are in place.
• Completes all duties of the job and all work requirements.
• Models Goodwill’s core values, IMPACT. (Inspire Others, Mission First, People Matter, Align with Community, Create Opportunity, Tell our Stories)

Qualifications

• Must be at least 16 years old.
• High School Diploma or Equivalent preferred. Minimum of 2 years of any combination of military service, high school, or related full‑time employment may substitute.
• Effective written and verbal communication skills.
• Possess a positive attitude and infect others with similar enthusiasm.
• Must be able to lift, push, or pull fifty pounds with assistance.
• Loyalty to the agency and its mission and policies.
• Reliable transportation. Ability to work a flexible schedule at multiple locations including evenings, weekends, and holidays.
• Must be willing to obtain a forklift license if able.
• Ability to use good judgment, discretion, and initiative.