Sales Associate

Workstream; Castro Valley (CA); On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

Paid time off

Health Insurance for medical andDental

401K

Profit sharing

Employee discounts on product

Job summary

Ace Hardware (Pete's ACE Hardware) in Castro Valley is looking for an enthusiastic Sales Associate to provide outstanding customer service, drive sales, and help with merchandising and store operations.

You will support the store team, participate in daily huddles, assist customers in person and online, and help train teammates while maintaining high standards of service and store presentation.

Qualifications

• Commitment to service excellence and customer satisfaction.
• Willing to work flexible hours including evenings, weekends, and holidays to meet the needs of the business.
• Able to operate a computer.
• Excellent communication skills and strong interpersonal abilities.

Responsibilities

• Maintain outstanding customer service and generate sales.
• Merchandise products and assist store management.
• Assist in training and developing peers.
• Assist in inventory maintenance and receiving processes.
• Aid customers locating items in-store and online, and process special orders.
• Promote Ace Rewards membership to customers.
• Uphold store cleanliness and merchandising standards.

Skills

Customer service

Communication

Team player

Training

Flexible hours

Computer skills

Job description

Since 1926, Pete’s ACE Hardware has been a fixture in Castro Valley, offering the very best in helpful advice and friendly service to their many customers. Founded by Peter Selmeczki, a Hungarian immigrant, Pete’s ACE Hardware has been in the same location on the boulevard since the day it opened.

We are seeking outgoing, friendly, and helpful team members to welcome and assist customers. Previous hardware experience is a plus but not a requirement as we provide training.

Position Summary:

The primary responsibilities of the Sales Associate position are to maintain outstanding customer service, generate sales, merchandise products, and support the store management team.

The major responsibilities for this position include:

• Actively participate in daily huddle meetings
• Aid customers in locating merchandising in store, on acehardware.com, as well as,processing special orders
• Answer customers’ questions and provide information on products, procedures, andpolicies
• Assist in the training and development of peers
• Assist in the company’s inventory maintenance practices
• Conscious of shoplifting activity
• Ensure each customer receives outstanding service that follows the S.A.L.E.S process andby mystery shop standards
• Execute the daily operational, day-to-day goals and priorities assigned by storemanagement
• Maintain awareness of all promotions and advertisements.
• Make new product recommendations to store management based on customer feedback
• Merchandise products on store fixtures according to store planograms
• Participate in the processing of new shipments and help the team to keep the receiving andback stock area clean and organized
• Responsive of safety issues
• Sign and merchandise products in the store as necessary
• Solicit customers to open an Ace Rewards card
• Stock merchandise as necessary
• Uphold merchandising and store cleanliness standards.
• Perform other tasks as assigned from time to time by store management.
• Job responsibilities may change based on the needs of the business.

The minimum requirements for this position include:

• A commitment to service excellence and customer satisfaction
• Ability and willingness to work flexible hours including evenings, weekends, and holidays to meet the needs of the business
• Ability to communicate with associates and customers
• Able to operate a computer
• Excellent communication skills, exceptional organizational ability, high attention to detail, and ability to multi-task
• Solid team player with excellent interpersonal skills

The minimum physical requirements for this position include:

• Ability to climb a ladder
• Ability to stand for an extended period (6-8 Hours)
• Move and handle boxes of merchandise and fixtures throughout the store, which entailslifting and perform all functions as set forth.
• Must be able to lift up to forty (40) pounds frequently to load and unload customer orders.

Pay, Benefits, and Perks:

• Paid time off
• Health Insurance for medical and dental
• 401K
• Profit sharing
• Employee discounts on product

Ace Hardware is an Equal Opportunity Employer and a Drug-Free environment. Ace goes beyond hardware: build a future, a purpose, and a community with us.

We are your local hardware store and we are a part of your community. Ace Hardware has over 5,000 stores around the world with the majority of those stores independently owned and operated by local entrepreneurs. These hard working men and women are part of the fabric of your community. They are small business owners who are local and loyal...just like it ought to be. While others have become large and impersonal, at Ace, we've remained small and very personal. That's why we say a visit to Ace, is like a visit to your neighbor.