Sales Associate

THE UPS Store #0351; California; On-site; USD 22,000 - 30,000; Full time

Job summary

THE UPS Store #0351 is seeking a Center Associate to deliver outstanding customer service, assist customers with shipping, printing, and packing needs, and operate store equipment. Prior retail and shipping experience is preferred, with a high school diploma or GED. Must be able to work in a fast-paced environment and on weekends.

The role involves helping customers with USPS/UPS services, handling copiers and POS devices, and maintaining a clean store. Training for shipping/packing is provided.

Qualifications

• Must have customer service experience
• Strong computer skills, including MS Office and Adobe Suites
• Able to multi-task in a busy environment

Responsibilities

• Delivers outstanding customer service to walk-in customers and calls
• Operates store equipment and UPS Store system
• Packages shipments and prepares materials for shipping
• Maintains clean, organized, and safe store environment
• Assists with end-of-day tasks and basic accounting as needed

Skills

Customer service

Communication skills

MS Office

Adobe Suite

Education

High school diploma or GED

Tools

UPS Store system

POS devices

Copiers

Job description

Job Description

Job Description

Full Job Description

The Center Associate delivers world-class customer service to all retail customers by receiving and processing packages for courier shipment and operating copiers, fax machines, binding equipment, laminating machines, and point-of-sale devices. The Associate expertly advises our valued customers by providing accurate information on our array of products, services, and best-value options and exhibits confidence by knowing best practices related to the industry.

The ideal candidate has previous retail sales experience, strong computer and internet skills, a high school diploma or GED, a friendly and genuinely helpful demeanor, and a professional appearance. He or she must be a fast learner who makes an effort to learn all aspects of the business in the shortest possible time.

Full Time or Part Time Positions

• Process shipping for customers using The UPS Store system. Pack items for shipment using established packing guidelines. Provide other supporting shipping services (USPS), copying on digital copiers, faxing, sorting mail, laminating, binding, stocking and store cleanup.
• NOTARY PUBLIC LICENSE is a PLUS! OR (Can be earned during probation period. See requirements at the end of the posting)
• Must have customer service experience
• Must be able to communicate effectively with customers
• Shipping & packing experience a plus, but not required (will train)
• Must be able to multi-task in a busy environment
• Must be able to work on Saturdays & Sundays

RESPONSIBILITIES

• Delivers outstanding customer service to walk-in customers and telephone inquiries
• Continuously practices good listening skills with customers, UPS Store team members, and leadership
  • Maintains a clean, organized, and safe working environment
  • Performs other duties as assigned
  • May open and/or close the store and perform end-of-day accounting, etc.
  • Understands and fulfills the needs of walk-in customers and telephone/email inquiries
• Takes ownership of the customer's packing, shipping, and/or print problems and offers viable solutions
  • Packages shipments for safe arrival, including assembling stock boxes, building custom boxes, and properly cushioning contents
• Takes action to learn all product and service offerings, alternative solutions, and industry trends
• Operates all equipment, software, and devices in an expert fashion and is willing to teach others

QUALIFICATIONS

• Strong computer skills, including Microsoft Office and Adobe Suites
• Outstanding phone skills
• Strong verbal and written communication skills, including spelling and math
• Prompt, reliable, and responsible
• Able to lift 50+ pounds