Sales Associate

Five Below Inc; Brooklyn (OH); On-site; USD 13,000 - 18,000; Part time

Job summary

Five Below is hiring for an hourly associate to join our Brooklyn-area store. You will greet customers, share product knowledge, and help shoppers find items while promoting ongoing events and promotions.

You will resolve concerns, relay restocking needs to management, and support team goals in a fast-paced, fun retail setting. Training is provided; flexibility is required.

Qualifications

• At least 16 years old.
• Available to work a flexible schedule.
• Comfortable with technology (cash registers, handheld devices).
• Good communicator with the ability to engage with customers.
• Able to handle customer interactions professionally and courteously.
• On-the-job training provided.

Responsibilities

• Greet and assist customers promptly.
• Understand and meet customer needs with product knowledge.
• Promote store events and promotions.
• Resolve customer concerns, offering exchanges when possible.
• Communicate restocking and feedback to management.
• Support team and company goals.

Skills

Customer service

Communication

Flexible schedule

Tech-savvy

Problem solving

Education

Minimum age 16

Tools

Cash register

Job description

At Five Below our growth is a result of the people who embrace our purpose: We know life is way better when you are free to Let Go & Have Fun in an amazing experience, filled with unlimited possibilities, priced so low, you can always say yes to the newest, coolest stuff! Just ask any of our over 20,000 associates who work at Five Below and they’ll tell you there’s no other place like it. It all starts with our purpose and then, The Five Below Way, which is our values and behaviors that each and every associate believes in. It’s all about culture at Five Below, making this a place that can inspire you as much as you inspire us with big ideas, super energy, passion, and the ability to make the workplace a WOWplace! Thanks for your interest in joining Five Below! Due to the high volume of applications we receive, we’re not able to respond to every applicant.

Position Type: Hourly Position Starting At: $11.00

RESPONSIBILITIES

• Greet and assist customers promptly: Approach and acknowledge customers immediately, providing assistance and handling multiple customers efficiently.
• Understand and meet customer needs: Assess customer needs by sharing product knowledge, answering questions, directing them to merchandise, and offering recommendations. Engage in suggestive selling while staying informed on product availability.
• Promote store events and promotions: Inform customers about current store events, promotions, and special activities to enhance their shopping experience and drive sales.
• Resolve customer concerns: Address customer issues and use product knowledge to offer alternative solutions, aiming to turn returns into exchanges when possible.
• Communicate needs to management: Regularly inform management about merchandise restocking, service requirements, and any customer feedback in a timely manner.
• Support team and company goals: Collaborate with the team to achieve overall store and company objectives, contributing to a positive and productive work environment.

QUALIFICATIONS

• At least 16 years old
• Available to work a flexible schedule
• Comfortable with or willing to learn technology (such as cash registers, hand-held and mobile devices)
• Good communicator with the ability to engage with customers
• Able to handle customer interactions and potential issues/concerns courteously and professionally
• Use basic information-gathering skills to solve problems
• Ability to learn procedural knowledge acquired through on- the-job training

ESSENTIAL JOB FUNCTIONS

• Frequently operate cash register
• Frequently move merchandise weighing up to 25 lbs and places/removes merchandise up to a height of 5-10 feet
• Frequently ascend/descend ladders in order to retrieve and put away stock
• Frequently position self to kneel, bend, twist, and stoop, including in the stock room and on the sales floor
• Frequently communicate and exchange information with customers on the telephone and face-to-face in the store, as well as with managers and coworkers. Must be able to exchange accurate information in these situations
• Frequently move across the sales floor assisting customers, as well as to and from the stock room retrieving and putting away merchandise
• Ability to work a flexible schedule to meet the needs of the business, which will require day, evening, weekends and may include overnight shifts and travel (as required)
• Must be able to identify and discern email and print instructions regarding merchandise layouts, associate schedules, and standard operating procedures
• Must be able to remain in a stationary, upright position for 80% of the time

Five Below is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state, or local laws.

Five Below is committed to working with and providing reasonable accommodations for individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please submit a request and let us know the nature of your request and your contact information.

crewservices.zendesk.com/hc/en-us/requests/new

Founded in 2002 and headquartered in Philadelphia, Pennsylvania, Five Below today has over 1,900 stores in 46 states.