Sales Associate

Guess?, LLC.; Bakersfield (CA); On-site; USD 23,281 - 24,108; Full time

Job summary

GUESS? LLC. in Bakersfield, CA, is seeking a Sales Associate to drive sales and deliver outstanding customer care. You will greet customers, share product information, assist in fitting rooms, and maintain tidy store visuals while handling cash wrap and data collection.

The role requires teamwork, reliability, and flexibility to work evenings, weekends, and holidays, with the physical stamina to stand long shifts and lift up to 30 pounds.

Qualifications

• Customer service and communication skills are essential.
• Retail experience is preferred.
• Ability to work well in a team-oriented environment.
• Flexibility to work evenings, weekends and holidays.
• Stamina to stand for long periods and lift up to 30 pounds.

Responsibilities

• Greeting customers with a friendly, sincere welcome upon entry.
• Provide customers with current product information.
• Assist in fitting rooms, maintain cash wrap cleanliness, and upsell when appropriate.
• Process transactions at the cash wrap and capture customer data.
• Contribute to achieving sales per hour targets and store standards.
• Participate in inventories and attend store meetings; uphold policies.
• Represent a positive attitude toward merchandise and the brand.

Skills

Customer Service Skills

Retail Experience

Team Player

Flexible Schedule

Physical Stamina

Job description

Position Overview

The Sales Associate is responsible for sales generation and delivering a positive customer experience. The Sales Associate will also handle a variety of operational duties as assigned by the store management team (e.g., housekeeping duties, visual presentation standards, etc.).

Reports To

Store Management

Essential Functions

Customer Experience

• Greeting Customers: Greet customers immediately upon entering the store with a smile and sincere non-business-like greeting.
• First Impressions: Create a positive first impression for the customer through an energetic attitude and adherence to dress code.
• Store Standards: Maintain a sparkling clean and organized environment by adhering to store standards and cleanliness.
• Product Information: Provide customers with current relevant information about the product.
• Fitting Room Service: Provide quality service in the fitting rooms, follow up with customers in a timely manner, maintain cash wrap cleanliness, and attempt to add on to the sale.
• Cash Wrap Efficiency: Provide efficient service at the cash wrap, offer Gift Cards, maintain cash wrap cleanliness, and capture customer information in the database.
• Customer Appreciation: Sincerely thank all customers for shopping at GUESS as they exit the store.

Cooperation & Dependability

• Task Completion: Satisfactorily complete all duties as assigned by management.
• Punctuality: Be punctual and adhere to the designated work schedule.
• Teamwork: Be flexible and work well with peers and management to accomplish duties.
• Policy Adherence: Follow GUESS Policies and Procedures 100%.
• Housekeeping: Perform housekeeping duties as required.

Personal Performance

• Sales Goals: Meet or exceed the Sales per Hour (SPH) result as assigned by management.

Miscellaneous Responsibilities

• Meetings and Functions: Participate in and attend all store meetings and other related functions.
• Positive Attitude: Represent a positive attitude toward the merchandise and the company.
• Inventory Participation: Participate in all inventories.
• Additional Duties: Assume and complete other duties as assigned by store management.
• Physical Requirements: Ability to perform heavy lifting in excess of 30 pounds and stand for a minimum of eight hours during scheduled shifts.

Job Requirements

• Customer Service Skills: Excellent communication and customer service skills.
• Retail Experience: Previous retail experience preferred.
• Team Player: Ability to work well in a team-oriented environment.
• Flexible Schedule: Ability to work flexible hours, including evenings, weekends, and holidays.
• Physical Stamina: Ability to walk, reach with hands and arms, stoop, kneel, crouch, and balance on a frequent basis.

Salary

• Minimum: $16.90
• Maximum: $17.50