Sales Associate

Sekisui House U.S., Inc.; Austin (TX); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Health insurance

401(k) plan

Paid time off

Life insurance

Disability insurance

Employee assistance program

Pet insurance

Job summary

Sekisui House U.S., Inc. is seeking a friendly, detail-oriented Community Sales Assistant to support our community sales operations.

You will greet visitors, assist with tours, maintain CRM data, and help prepare model homes and marketing materials, under supervision, gaining exposure to homebuilding sales processes. This entry-level role emphasizes customer service, organization, and team collaboration, with opportunities to learn about products, pricing, and mortgage processes while supporting

Qualifications

• High school diploma or equivalent.
• Up to 1 year of relevant professional experience.
• Basic familiarity with customer service or administrative work.
• Must have a Real Estate License (preferred).
• Bachelor’s degree or equivalent combination of education and experience (preferred).
• Experience in retail sales, customer service, hospitality, or administrative support (preferred).
• Exposure to CRM systems or customer-tracking tools (preferred).
• General understanding of real estate or homebuilding concepts (helpful).

Responsibilities

• Greet visitors and assist with initial customer interactions.
• Support Community Sales Consultants by standing in as needed, assisting with tours, and addressing routine buyer inquiries.
• Maintain accurate prospect, visitor, and sales-related data in CRM and other systems.
• Prepare and maintain model homes, sales offices, and marketing materials.
• Support onsite events, community activities, and promotional initiatives.
• Assist with administrative tasks, including contract preparation, paperwork, and reporting.
• Monitor inventory of sales materials, supplies, and model home readiness.
• Participate in training and development programs to build product and sales knowledge.
• Communicate between customers, sales team members, and other departments for smooth handoffs.
• Follow up with prospects under sales team guidance.
• Learn local market, pricing, floor plans, and options offered.
• Participate in sales simulations with the team to refine skills.
• Learn mortgage process with the mortgage team to provide a seamless experience.
• Perform additional duties to support day-to-day operations.

Skills

Strong communication

Customer service

Team-oriented

Organizational skills

Attention to detail

Adaptability

Feedback acceptance

Professional demeanor

Education

High school diploma or equivalent

Real Estate License

Tools

CRM familiarity

Job description

BREAK GROUND ON A REWARDING CAREER WITH US! The Sekisui House U.S. team is a proud builder of the SHAWOOD, Richmond American, Woodside, Holt, Hubble, and Chesmar brands. We take great pride in being a member of Sekisui House, a global leader in homebuilding. This impressive, 60+ year old company has built over 2.6 million new homes designed to reflect and adapt to the changing needs of today's homebuyers. Drawing on Sekisui House's unparalleled history and superior service, we commit ourselves to a future where people around the world can live joyful lives in homes that are safe, secure, stylish and comfortable.

Positive Work Environment & Culture

• Collaborative Team Culture: Join a supportive environment where teamwork and the open exchange of ideas are highly valued.
• Team Engagement: Participate in a variety of team-building events and social gatherings, such as company outings, holiday celebrations, and regular office socials. We support a healthy work-life balance and recognize the importance of time outside of work commitments.

Overview & Position Summary

This position supports community sales operations by assisting with customer engagement, preparing sales materials, maintaining accurate information in CRM and other tracking systems, and contributing to a professional and welcoming environment for prospective buyers. The role provides exposure to the homebuilding sales process, including model home operations, customer interactions, and administrative support, while working under direct supervision. This position also develops foundational knowledge of homebuilding, products, and sales processes, contributing to a consistent and positive customer experience.

Primary Responsibilities

• Greet visitors and assist with initial customer interactions to ensure a welcoming and professional first impression.
• Support Community Sales Consultants by standing in as needed, assisting with tours, and addressing routine buyer inquiries.
• Maintain accurate prospect, visitor, and sales-related data in CRM, tracking tools, and other systems.
• Prepare and maintain model homes, sales offices, and marketing materials to ensure a polished and organized environment.
• Support onsite events, community activities, and promotional initiatives.
• Assist with administrative tasks, including contract preparation, paperwork, and reporting.
• Monitor inventory of sales materials, supplies, and model home readiness.
• Participate in training and development programs to build knowledge of products, sales processes, and homebuilding operations.
• Support communication between customers, sales team members, and other departments to facilitate smooth handoffs and a positive experience.
• Conduct follow-up with prospects with the guidance of sales team members.
• Learn and understand local market, including competitor pricing, floor plans, and options offered.
• Participate in sales simulations with sales team members to refine sales skills.
• Work closely with mortgage team to learn the mortgage process, to provide customers with a seamless experience.
• Perform additional duties as assigned to support day-to-day operations and team objectives.

Education & Experience

• High school diploma or equivalent.
• Up to 1 year of relevant professional experience.
• Basic familiarity with customer service or administrative work.

Preferred

• Must have a Real Estate License
• Bachelor’s degree OR an equivalent combination of education and experience.
• Experience in retail sales, customer service, hospitality, or administrative support roles.
• Exposure to CRM systems or customer-tracking tools.
• General understanding of real estate or homebuilding concepts is helpful but not required.

Skills & Competencies

• Strong communication and customer service skills.
• Ability to learn and follow established sales processes and procedures.
• Basic organizational skills with attention to detail.
• Ability to maintain accurate information in tracking tools and systems.
• Ability to manage multiple simple tasks with frequent guidance.
• Professional demeanor when interacting with customers and partners.
• Ability to adapt to a dynamic, customer-centered environment.
• Willingness to learn product features, sales systems, and community operations.
• Ability to receive feedback and apply learning to daily tasks.
• Team-oriented mindset with a focus on supporting community goals.

Working Conditions

Work occurs in model homes, sales offices, and general office environments. Regular movement through community areas and model homes is required. Weekend and variable scheduling aligned with customer traffic is expected. Occasional travel between nearby communities or company meetings may be required.

Physical Requirements

• Ability to walk through model homes, community spaces, and occasionally on construction-adjacent pathways.
• Ability to sit or stand for extended periods during customer interactions.
• Ability to lift and carry light materials such as brochures, signage, or supplies.
• Ability to use standard office technology and communication tools.
• Ability to move between indoor and outdoor environments as required.

Comprehensive Benefits Package

• Competitive Compensation: We provide a competitive compensation structure that rewards performance and results.
• Health & Wellness: Comprehensive coverage includes medical, dental, and vision insurance options, as well as Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA).
• Financial Future: Access a 401(k) retirement savings plan.
• Time Off: Our time-off benefits include vacation, sick leave, paid holidays, and other leave types (bereavement, jury duty, FMLA, military leave).
• Insurance & Protection: Company-provided life insurance, accidental death and dismemberment (AD&D) insurance, and short- and long-term disability coverage are included. An employee assistance program (EAP) is also available.
• Exclusive Perks & Discounts
• Homeownership & Financing: Take advantage of exclusive home purchase and financing discounts.
• Pet Insurance: Enjoy discounted group pet insurance rates.

Sekisui House U.S., Inc. is an Equal Opportunity Employer.