Sales Associate

Crate & Barrel; Austin (TX); On-site; USD 30,000 - 42,000; Full time

Job summary

Crate & Barrel is seeking a Sales Associate to guide customers in discovering home pieces, drive sales, and uphold brand standards on a beautifully presented sales floor.

You will collaborate with the team, support onboarding of new teammates, and ensure promotions and loyalty programs are effectively communicated to customers. A strong customer service background and adaptability are valued in this role.

Qualifications

• Customer service and retail experience preferred.
• Excellent interpersonal skills to build rapport with customers and associates.
• Ability to adapt to evolving business and learn quickly.

Responsibilities

• Drive sales through engagement of customers, suggestive selling, and product knowledge.
• Greet customers, respond to questions, process payments, and involve management as needed.
• Promote promotions and loyalty programs to customers.
• Maintain visual merchandising and store standards on the sales floor.
• Support onboarding of new teammates and foster teamwork.

Skills

Customer service

Retail experience

Interpersonal skills

Sales skills

Brand standards

Tools

POS system

AS400 system

SKU tagging guns

Two-way radio

Job description

As a Sales Associate at Crate & Barrel, you guide customers in discovering pieces that transform their homes, driving sales and achieving SPH goals through your product knowledge, exceptional selling skills, and promotion of loyalty programs. You take pride in maintaining a beautifully presented salesfloor, ensuring signage, product care, and brand standards are upheld. Collaborating with your team, you support new teammate onboarding, foster a welcoming environment, and uphold company policies and safety best practices.

A day in the life as a Sales Associate...

• Drive sales through engagement of customers, suggestive selling, sharing and demonstrating product knowledge and product expertise

• Greet and receive customers in a welcoming manner, respond to customer questions, process payments, and involve higher level management as appropriate

• Communicate and have awareness of applicable promotions, offers, loyalty programs, and other initiatives to customers

• Possess and demonstrate excellent service and company standards in selling, customer service, visual merchandising and teamwork

• Lead by example and support store management in holding self and others accountable for store profitability and operational excellence

• Promote the brand by engaging customers in creative activities and demonstrations

• Assist with ensuring product and displays on the sales floor are stocked appropriately and available for customers to purchase

• Engage in, maintain and support store safety standards and training

• Maintain an awareness of loss prevention, security and safety following the guidelines provided by management or the Human Resources Department and/or as outlined in the Associate Policy Guide

• Process all incoming and outgoing packages, including customer curbside pick-up orders, ship from store, buy online pickup in store, in a timely manner, as needed

• Assist in preparing the stockroom for inventory and perform assigned inventory duties, as needed

• Perform prompt and accurate stock checks, while maintaining an organized and efficient stockroom, as needed

• Execute and maintain the visual merchandising standards of the sales floor to engage customers and associates with the product, as needed.

What you'll bring to the table...

• Excellent interpersonal skills and ability to build rapport with customers and other associates.

• General office equipment, including computer and printer, Point of Sale (POS) system, AS400 system, company email system, company learning management system, telephone/intercom system, copier, fax machine, SKU and tagger guns, tape machine, small hand tools, ladders, step stools, hand truck/dolly, baler, calculator, electronic two-way radio with earpiece.

• Ability to work in a flexible environment, shift quickly as our business evolves, and focus on continuous learning.

• Engage in, maintain and support store safety standards and training.

• Demonstrate creative problem-solving to maintain a solutions-oriented and teamwork focus.

We'd love to hear from you if you have...

• Customer service experience preferred

• Retail experience preferred

Euromarket Designs, Inc., which does business as Crate and Barrel and CB2, will be referred to as "the Company". The Company is deeply committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please contact the location you are applying to here and ask to speak with a manager regarding the nature of your request. The Company is an equal opportunity employer; applicants are considered for all positions without regard to race, color, religious creed, sex, national origin, citizenship status, age, physical or mental disability, sexual orientation, gender identity, marital, parental, veteran or military status, unfavorable military discharge, or any other status protected by applicable federal, state or local law. The Company participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the US. State / City Compliance: The Company will consider for employment qualified applicants with criminal history, including arrest and conviction records, in accordance with the Los Angeles Fair Chance Initiative for Hiring and the San Francisco Fair Chance Ordinance.