Sales Associate

Hollywood Feed; Ann Arbor (MI); On-site; USD 21,000 - 26,000; Full time

Benefits offered by this job

Tips

Discounts

Free pet food and supplements

Job summary

Hollywood Feed is hiring a Retail Sales Associate in our Ann Arbor store to serve customers, maintain a safe, inviting environment, and uphold the company's 'Do what is right by the customer' policy.

You will greet customers, learn products to meet pet needs, operate the POS system, stock shelves, and support delivery tasks as needed.

We offer competitive hourly wages, discounts on pet products, tips, and a team-focused environment where associates are part of our family.

Qualifications

• Commitment to animals and their owners.
• Strong verbal communication and listening skills.
• Proven sales and customer service abilities.
• Ability to learn product knowledge quickly.
• Ability to operate the POS system and biometric safety features.

Responsibilities

• Greet and assist customers according to standards.
• Demonstrate knowledge of products to address needs.
• Maintain respectful communication with staff and customers.
• Work independently and as part of a team.
• Unload and stock deliveries.
• Operate the POS: open/close registers, create accounts, process transactions, manage inventory cycles.
• Attend educational sessions and trainings.
• Perform routine store maintenance and price updates.
• Perform additional duties as needed.
• Safely operate delivery vehicle for Same Day orders.

Skills

Customer service

Sales

Communication

POS system

Safety awareness

Education

High School Diploma or equivalent

Tools

POS system

Job description

Hollywood Feed was established in the 1950s, in Memphis, TN, as a pet supply store with friendly and knowledgeable service. More than half a century later, our love for pets is who we are today. Our associates are family and the face of each location. We care about each other, our pets, and our customers. Come and experience the passion and drive that makes Hollywood Feed what it is today.

Job Summary

The Retail Sales Associate, who reports to the Store Manager and Assistant Store Manager, is responsible for serving customers, maintaining a safe and efficient store environment to help ensure profitability, and always following Hollywood Feed’s first policy: “Do what is right by the customer.”

This position offers a market competitive hourly wage of $15.00/hr. to $19/hr.

Key Responsibilities

• Greet and assist customers according to Hollywood Feed's established customer service standards.
• Demonstrate comprehensive knowledge of store products to effectively address customer and pet needs.
• Uphold respectful and open communication with supervisors, coworkers, and customers.
• Work efficiently both independently and collaboratively as a team member.
• Unload and properly stock product deliveries.
• Obtain proficiency in operating the Hollywood Feed point-of-sales system, including:
  • Opening and closing registers.
  • Creating customer accounts.
  • Processing customer transactions.
  • Performing inventory management tasks such as cycle counts.
• Participate in all scheduled Hollywood Feed educational sessions.
• Complete routine weekly store maintenance, including restroom cleaning, sweeping, mopping, dusting, setting up displays, updating prices, and related duties.
• Perform additional responsibilities as assigned.
• Safely operate company vehicles and deliver Same Day Delivery orders in accordance with Hollywood Feed policies, procedures, and safety standards.

Requirements & Qualifications

• Commitment to animals and their owners is vital at Hollywood Feed.
• Strong verbal communication and active listening skills.
• Proven sales and customer service abilities.
• Knowledge of store products or ability to learn quickly.
• Ability to operate or learn the point-of-sale system.
• Valid driver's license with at least 2 years' driving experience (including learner's permit period).
• Utilize company approved biometric authentication systems and safely operate company equipment incorporating biometric, video, audio and other safety technologies. Reasonable accommodation requests will be evaluated through the interactive process in accordance with applicable law.

Physical Requirements

• Must be 18 or older.
• Able to lift 50 lbs. overhead and stock shelves repeatedly.
• Can bend, kneel, push, pull, reach, twist frequently.
• Able to stand and walk for 8–10 hours.
• Can climb ladders often to access products.
• Meet Safe Driving Policy and willing to drive company delivery vehicle.

Education & Experience

• High School Diploma or equivalent

In addition to competitive wages and benefits, retail employees receive tips, and all employees enjoy generous discounts plus free pet food and supplements as Hollywood Feed team members.

The description above outlines the overall purpose and responsibilities of the job, but it does not include every possible duty, expectation, or task. This should not be considered a complete list of all responsibilities.

Hollywood Feed is an Equal Opportunity Workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.