Sales Assistant - Woodfield Mall

Michael Kors; Schaumburg (IL); On-site; USD 18,000 - 26,000; Full time

Job summary

Michael Kors in Schaumburg, IL is seeking upbeat Sales Support team members to help create a welcoming shopping environment. You will replenish merchandise, assist customers, process POS transactions, and keep the floor organized.

You’ll work closely with sales associates to ensure a fast, friendly, and smooth experience in fitting rooms and on the floor, delivering the highest level of customer service every day.

Qualifications

• Experience in a retail environment and customer service.
• Ability to assist sales associates and greet customers.
• Maintain neat, stocked sales floor and fitting rooms.

Responsibilities

• Replenish merchandise on the sales floor.
• Perform stock checks for customers and in support of sales associates.
• Assist with merchandise floor moves and other visual tasks.
• Process POS transactions accurately and efficiently.
• Comply with all sales related policies and procedures.
• Greet each customer in a warm and friendly manner.
• Interact with customers as they enter the store.
• Respond to customer questions quickly and accurately.
• Determine customers needs and direct them to the appropriate sales associate.
• Assist the sales associates in resolving all client problems and complaints as needed.
• Work with stock and sales associates effectively to ensure a fast and seamless customer experience in the fitting rooms.
• Provide the highest level of customer service to each customer.

Skills

Customer service

Stock replenishment

POS transactions

Visual merchandising

Job description

Michael Kors is always interested in hearing from talented, globally-minded individuals with a passion for fashion.

If you enjoy working in a creative, fast-paced environment, then we would love to hear from you!

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MAIN JOB OBJECTIVE

To support the sales team and deliver the customer service promise by creating an organized and pleasant shopping environment for the customers.

ESSENTIAL JOB RESPONSIBILITIES

SALES SUPPORT

• Replenish merchandise on the sales floor
• Perform stock checks for customers and in support of sales associates
• Assist with merchandise floor moves and other visual tasks
• Process POS transactions accurately and efficiently
• Comply with all sales related policies and procedures

CUSTOMER SERVICE

• Greet each customer in a warm and friendly manner
• Interact with customers as they enter the store
• Respond to customers questions quickly and accurately
• Determine customers needs and direct them to the appropriate sales associate
• Assist the sales associates in resolving all client problems and complaints as needed
• Work with stock and sales associates effectively to ensure a fast and seamless customer experience in the fitting rooms
• Provide the highest level of customer service to each customer

OPERATIONS

• Keep sales floor and merchandise neat, organized and stocked
• Unpack, hang/fold merchandise, and secure security tags when needed
• Maintain the sales floor, fitting rooms, cash wrap; processes and run go-backs
• Adhere to work schedule, inclusive of time and attendance

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The Company is an equal employment opportunity employer. The Company’s policy is not to unlawfully discriminate against any applicant or employee on the basis of race, color, sex, sexual orientation, gender identity, religion, national origin, age, military status, disability, genetic information or any other consideration made unlawful by applicable federal, state, or local laws. The Company also prohibits harassment of applicants and employees based on any of these protected categories.

At Capri Holdings Limited, we are committed to providing a fair and accessible recruitment process. If you require a reasonable accommodation for the interview or application process, please contact our Talent Acquisition team at [e-mail].

In compliance with certain Pay Transparency laws, employers are required to disclose a compensation range. The range for this position will vary based on role requirements, skill set, and years of experience. Please note that for salaried roles, the figures reflect full-time equivalency, while for hourly roles, the figures represent the applicable hourly rate.

Compensation Range:

Local Minimum Wage up to 16.25 USD