Sales and Support Representative

Advancedtechnologyservices; Peoria (IL); On-site; USD 46,000 - 61,000; Full time

Benefits offered by this job

Medical, Dental and Vision plans

PTO

a 401k retirement plans with employer

tuition reimbursement

Job summary

ATS in Peoria, IL, a leader in industrial maintenance, is seeking a customer service professional to support sales and client accounts. You will respond to inquiries by phone and email, help with quotes, and ensure orders ship on time while building strong client relationships.

Ideal candidates have an Associate's degree and 3–5 years of related experience, plus comfort with CRM software and data entry. The role offers full-time hours in a manufacturing setting with competitive benefits.

Qualifications

• Associates Degree from a two-year college or technical institution and three to five years of related experience and/or training or equivalent combination of education and experience.
• Must have the ability to learn and use sophisticated computer software.
• Must possess effective communications and client relationship skills.

Responsibilities

• Listens and responds to customer questions and probes for customer needs via telephone and e-mail applying product knowledge to help customers with routine and emergency situations.
• Works with Sales Executives and computes price of services, discount and shipping charges. Initiates purchase requisitions.
• Follows up on quotes, parts exchanges and orders to ensure delivery by specified dates
• Tracks defects and customer calls; receives and follows up on customer complaints. Reports customer complaints and uses problem solving skills to reduce defects to customers.
• Informs customer of unit prices, shipping date, anticipated delays, and any additional information needed by customer.
• Attains knowledge of customer contracts and manages a key customer account.

Skills

Customer service

Communication

CRM software

Education

Associate's Degree

Tools

CRM systems

Job description

Founded in 1985, ATS is a company with a presence in the United States, Mexico and the United Kingdom. We are professionals in Industrial Maintenance and we make factories run better.

Fundada en 1985, ATS es una empresa con presencia en los Estados Unidos, México y el Reino Unido. Somos profesionales en mantenimiento industrial y hacemos que las fábricas funcionen mejor.

Principal Duties/Responsibilities:

• Listens and responds to customer questions and probes for customer needs via telephone and e-mail applying product knowledge to help customers with routine and emergency situations.
• Works with Sales Executives and computes price of services, discount and shipping charges. Initiates purchase requisitions.
• Follows up on quotes, parts exchanges and orders to ensure delivery by specified dates
• Tracks defects and customer calls; receives and follows up on customer complaints. Reports customer complaints and uses problem solving skills to reduce defects to customers.
• Informs customer of unit prices, shipping date, anticipated delays, and any additional information needed by customer.
• Attains knowledge of customer contracts and manages a key customer account.
• Develops and maintains customer’s profile within database including contact information, billing and shipping information, and discount structure.
• Prepares reports for Sales Account Managers and management, as required.
• Builds extensive knowledge of repair capabilities and overall services offered by business.
• Assist Department Manager in cross training and mentoring employees.
• Provides suggestions for process and system improvements and work through implementation and testing.
• Builds customer volumes and sales by cross selling and up selling alternative solutions.

Knowledge, Skills, Abilities, & Behaviors Required:

• Associates Degree from a two-year college or technical institution and three to five years of related experience and/or training or equivalent combination of education and experience.
• Must have the ability to learn and use sophisticated computer software.
• Must possess effective communications and client relationship skills.

Physical Demands and Working Conditions:

While performing the duties of this job, the employee is regularly required to stand; walk; use hands/fingers to handle, or feel; reach with hands and arms; climb, ascend/descend or balance to heights that may require a ladder or lift; stoop, kneel, crouch, or crawl in confined spaces; and talk or hear. The employee is occasionally required to sit. The employee must occasionally lift and/or move more than 50 pounds. The employee is regularly required to use close vision and color vision. The employee is occasionally exposed to outside weather conditions and risk of electrical shock. Work is

typically performed in a factory environment and is usually very loud. In the factory environment, the employee may be exposed to hazardous materials and/or greasy or slippery factory floors.

ATS believes in fair and equitable pay. Please note that actual salaries may vary within the range, or be above or below the range, based on factors including, but not limited to, education, training, experience, professional achievement, business need, and location. We also offer market leading benefit programs including Medical, Dental and Vision plans, PTO, a 401k retirement plans with employer matching, tuition reimbursement, and more.

Pay Range

$45,622.55 — $60,830.09 USD

• Medical, Dental and Vision plans
• PTO
• a 401k retirement plans with employer matching
• tuition reimbursement
• and more

ATS is committed to providing equal employment opportunities in all aspects of employment to all applicants and employees without regard to age, color, race, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, disability, veteran status, genetic information, or other legally protected status. Review the privacy policy here.

ATS se compromete a brindar igualdad de oportunidades de empleo en todos los aspectos del empleo a todos los solicitantes y empleados, independientemente de su edad, color, raza, religión, sexo (incluido el embarazo, identidad de género y orientación sexual), origen nacional, discapacidad, estatus de veterano, información genética u otro estatus legalmente protegido. Revisión de la política de privacidad aquí here.