Sales and Service Technician

Bridgestone; Wauwatosa (WI); On-site; Full time

Job summary

An established industry player is seeking a Retail Sales and Service Technician to join their dynamic team. This hybrid role is perfect for those looking to grow within the automotive service industry. You'll engage with customers, recommend services, and perform essential vehicle maintenance tasks. With a focus on professional development and a supportive work environment, this position offers a unique opportunity to advance your career while contributing to a mission of superior quality service. Join a diverse team that values integrity and teamwork, and enjoy competitive benefits that ensure your well-being and growth.

Benefits

Medical, Dental and Vision from day 1

Paid vacation and holidays

On-the-job training

Flexible work schedule

401(k) match

On demand pay program

Qualifications

• Customer service and sales mindset is essential.
• Ability to learn and perform basic vehicle service tasks.

Responsibilities

• Provide excellent customer service and resolve issues.
• Perform basic vehicle services like oil changes and tire rotations.

Skills

Customer Service

Sales Skills

Basic Vehicle Service

Education

High School Diploma

2 Year Degree or Certification

Job description

Company Overview

Bridgestone Retail Operations (BSRO) is part of Bridgestone Americas and employs over 22,000 teammates in North America. BSRO operates more than 2,200 company-owned stores, including Firestone Complete Auto Care, Tires Plus and Wheel Works locations. With locations across North America and more than $3 billion in tire and auto service sales, Bridgestone Retail Operations is the right place to build a career.

Whatever role you fill, when you represent the Bridgestone name, you are a valued teammate, and part of our larger mission to “Serve Society with Superior Quality.” We start by offering each teammate more than just competitive pay. We provide formal training, performance incentives, paid vacation and holidays, competitive healthcare packages for full-time and part-time employees, and a 401k plan to help build towards your future.

We believe people can only provide superior service and quality to others when they are allowed to bring their whole self to work and know they are supported.We believe in championing all perspectives, individuals and teams because we understand the importance of seeing the world and our business through many different lenses. We are building a team as diverse as the world we serve. So,show us what you’re made of. Show us the smart stuff, the tough stuff, the bold, beautiful and brave stuff. Because who you are is what weneed.

Job Category

Retail

Position Summary

The retail Sales and Service Technician (SST) is a unique hybrid role for stores and is intended as a key pipeline for future career-growth within Firestone Complete Auto Care. This role is primarily responsible for serving the customer through assessing needs, recommending appropriate products and/or services, performing entry-level vehicle services, and ensuring customer satisfaction through thorough and timely completion of services.
Successful individuals in this role will learn all aspects of store operations and effectively flex between interacting/ serving the customer and efficiently completing basic vehicle service tasks as required.Pay Range: $15.50 - $23.20

Responsibilities

Hybrid Role

• Customer service, sales, customer issue resolution- 75%.
• Basic vehicle service tasks, oil, tires, fluids- 25%.
• Store operations, opening/closing, inventory, displays- as needed basis.

Growth and career development role

• May assist Manager or act as Manager-On-Duty in certain circumstances or to support development.
• Learn all aspects of store operations and flex between front/back shop tasks.

Minimum Qualifications

• High School Diploma or equivalent.
• Valid automobile driver's license.
• Customer service and career growth mindset.
• Ability to learn and perform basic vehicle service tasks.
• Ability to learn and operate store systems.

PREFERRED QUALIFICATIONS

• 2 year degree or non-traditional education through training program completion, certification, or other exhibiting the growth mindset that is needed in this candidate.
• Previous consumer retail sales experience.
• Previous automotive experience a plus.
• Previous management/supervisory experience a plus.

OUR CREW KNOWS BENEFITS

• Medical, Dental and Vision – Starting day 1 for all our teammates
• Paid vacation and holidays
• On-the-job training and company-funded ASE certifications
• Flexible work schedule
• 401(k) match
• On demand pay (daily pay) program available

OUR VALUES GIVE BACK TO YOU

• Professional Development: No matter where you’re at in your career, we’ve got the resources to help you level up.
• Community Involvement: We pride ourselves on working with our local communities and giving back where we can.
• Integrity & Teamwork: Part of what makes our teams different is our drive to do things right, always, together.

What we offer

At Bridgestone, what really matters is to foster co-creation opportunities and empowering you to be creative and curious to make mobility safer, more efficient, and more sustainable for future generations. Whatever role you fill, when you represent Bridgestone, you are a valued teammate, and part of our larger mission to “Serve Society with Superior Quality”, for that, we offer you more than just a competitive compensation; we will provide you:

• A supportive and engaging onboarding experience to ensure a smooth transition into our team.
• The opportunity to develop and grow, through training and regular mentorship.
• Corporate Social Responsibility activities.
• A truly global, dynamic and challenging work environment.
• Agility and work/life effectiveness and your long-term well-being.
• A diverse and inclusive team.

Bridgestone is proud to be an Equal Employment Opportunity employer. It is our policy to consider for employment all individuals regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, gender, sex, sexual orientation, gender identity and/or expression, genetic information, veteran status, or any other characteristic protected by federal, state or local law.

Employment Eligibility

If hired, a Form I-9 Employment Eligibility Verification must be completed at the start of employment. Temporary work authorization or the need for sponsorship may disqualify you from employment.