Sales and Service Technician

Firestone Complete Auto Care; Norwich (CT); On-site; USD 60,000 - 80,000; Full time

Job summary

Join a dynamic team as a Sales and Service Technician with a leading automotive service provider. This entry-level position offers a unique hybrid role that combines customer service with essential vehicle maintenance tasks. You'll be trained to assess customer needs, recommend services, and ensure satisfaction through timely service. With opportunities for career growth and development, this role is perfect for those looking to build a future in the automotive industry. Enjoy a supportive work environment with competitive pay and excellent benefits, including training programs and flexible scheduling.

Benefits

Medical, Dental and Vision Insurance

Paid Vacation and Holidays

On-the-job Training

Flexible Work Schedule

401(k) Match

Qualifications

• Customer service mindset with a focus on growth.
• Ability to learn and perform basic vehicle service tasks.

Responsibilities

• Provide excellent customer service and resolve issues effectively.
• Perform basic vehicle service tasks such as oil changes and tire rotations.

Skills

Customer Service

Basic Vehicle Service Tasks

Sales

Education

High School Diploma or equivalent

2-year degree or certification

Job description

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Company Overview

Bridgestone Retail Operations (BSRO) is part of Bridgestone Americas and employs over 22,000 teammates in North America. BSRO operates more than 2,200 company-owned stores, including Firestone Complete Auto Care, Tires Plus and Wheel Works locations. With locations across North America and more than $3 billion in tire and auto service sales, Bridgestone Retail Operations is the right place to build a career.

Company Overview

Bridgestone Retail Operations (BSRO) is part of Bridgestone Americas and employs over 22,000 teammates in North America. BSRO operates more than 2,200 company-owned stores, including Firestone Complete Auto Care, Tires Plus and Wheel Works locations. With locations across North America and more than $3 billion in tire and auto service sales, Bridgestone Retail Operations is the right place to build a career.

Whatever role you fill, when you represent the Bridgestone name, you are a valued teammate, and part of our larger mission to “Serve Society with Superior Quality.” We start by offering each teammate more than just competitive pay. We provide formal training, performance incentives, paid vacation and holidays, competitive healthcare packages for full-time and part-time employees, and a 401k plan to help build towards your future.

We believe people can only provide superior service and quality to others when they are allowed to bring their whole self to work and know they are supported. We believe in championing all perspectives, individuals and teams because we understand the importance of seeing the world and our business through many different lenses. We are building a team as diverse as the world we serve. So, show us what you’re made of. Show us the smart stuff, the tough stuff, the bold, beautiful and brave stuff. Because who you are is what we need.

Job Category

Retail

Position Summary

The retail Sales and Service Technician (SST) is a unique hybrid role for stores and is intended as a key pipeline for future career-growth within Firestone Complete Auto Care. This role is primarily responsible for serving the customer through assessing needs, recommending appropriate products and/or services, performing entry-level vehicle services, and ensuring customer satisfaction through thorough and timely completion of services.

Successful individuals in this role will learn all aspects of store operations and effectively flex between interacting/ serving the customer and efficiently completing basic vehicle service tasks as required.

Pay Range: $17.83 - $26.68

Responsibilities

Hybrid Role

• Customer service, sales, customer issue resolution- 75%.
• Basic vehicle service tasks, oil, tires, fluids- 25%.
• Store operations, opening/closing, inventory, displays- as needed basis.
  
  
  

Growth and career development role

• May assist Manager or act as Manager-On-Duty in certain circumstances or to support development.
• Learn all aspects of store operations and flex between front/back shop tasks.
  
  
  

Minimum Qualifications

• High School Diploma or equivalent.
• Valid automobile driver's license.
• Customer service and career growth mindset.
• Ability to learn and perform basic vehicle service tasks.
• Ability to learn and operate store systems.
  
  
  

Preferred Qualifications

• 2 year degree or non-traditional education through training program completion, certification, or other exhibiting the growth mindset that is needed in this candidate.
• Previous consumer retail sales experience.
• Previous automotive experience a plus.
• Previous management/supervisory experience a plus.
  
  
  

Our Crew Knows Benefits

• Medical, Dental and Vision – Starting day 1 for all our teammates
• Paid vacation and holidays
• On-the-job training and company-funded ASE certifications
• Flexible work schedule
• 401(k) match
• On demand pay (daily pay) program available
  
  
  

OUR VALUES GIVE BACK TO YOU

• Professional Development: No matter where you’re at in your career, we’ve got the resources to help you level up.
• Community Involvement: We pride ourselves on working with our local communities and giving back where we can.
• Integrity & Teamwork: Part of what makes our teams different is our drive to do things right, always, together.
  
  
  

What We Offer

At Bridgestone, what really matters is to foster co-creation opportunities and empowering you to be creative and curious to make mobility safer, more efficient, and more sustainable for future generations. Whatever role you fill, when you represent Bridgestone, you are a valued teammate, and part of our larger mission to “Serve Society with Superior Quality”, for that, we offer you more than just a competitive compensation; we will provide you:

• A supportive and engaging onboarding experience to ensure a smooth transition into our team.
• The opportunity to develop and grow, through training and regular mentorship.
• Corporate Social Responsibility activities.
• A truly global, dynamic and challenging work environment.
• Agility and work/life effectiveness and your long-term well-being.
• A diverse and inclusive team.
  
  
  

Bridgestone is proud to be an Equal Employment Opportunity employer. It is our policy to consider for employment all individuals regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, gender, sex, sexual orientation, gender identity and/or expression, genetic information, veteran status, or any other characteristic protected by federal, state or local law.

Employment Eligibility

If hired, a Form I-9 Employment Eligibility Verification must be completed at the start of employment. Temporary work authorization or the need for sponsorship may disqualify you from employment.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  Motor Vehicle Manufacturing

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