Sales and Service Technician

Bridgestone Americas, Inc.; Minnesota; Hybrid; USD 23,143 - 34,577; Full time

Benefits offered by this job

Onboarding experience

Mentorship

Corporate Social Responsibility (CSR)

Global, dynamic work environment

Work-life effectiveness

Inclusive team

Job summary

Bridgestone Retail Operations (BSRO) seeks a Retail Sales and Service Specialist (SSS) in a hybrid store role. You will assess customer needs, recommend products/services, and perform entry-level vehicle services while ensuring customer satisfaction and sales growth.

The position offers pay range $16.80–$25.10 per hour, with ample opportunities to learn all facets of store operations and advance within BSRO.

Qualifications

• High School Diploma or equivalent is required.
• 2-year degree or non-traditional education through training program, certification, or other growth path is acceptable.
• Previous consumer retail sales experience is preferred.
• Previous automotive experience is a plus; supervisory experience is a plus.

Responsibilities

• Provide superior customer service to the Boss (~75% of time).
• Thoroughly assess the Bosses’ needs through direct interaction in-person or on the phone.
• Recommend appropriate products and/or services.
• Effectively communicate sales and/or promotions.
• Promote sign-up and use of in-store financing options (CFNA).
• Resolve Boss complaints in a timely and suitable manner.
• Follow up with the Boss to ensure satisfaction with products/services.
• Complete basic vehicle service tasks (~25% of time).
• Tire services: repair, new tires, mounting, rotations, balancing.
• Oil changes (engine oil and filter).
• Battery testing, maintenance, replacement.
• Fluids, filters, light maintenance.
• Bulb and wiper replacement.
• Alignment checks.
• Perform store operations tasks as needed: opening/closing, stocking, inventories, displays, pricing, cleaning.

Education

High School Diploma or equivalent

2-year degree or non-traditional education

Job description

Company Overview

Bridgestone Retail Operations (BSRO) is part of Bridgestone Americas and employs over 22,000 teammates in North America. BSRO operates more than 2,200 company-owned stores, including Firestone Complete Auto Care, Tires Plus and Wheel Works locations. With locations across North America and more than $4.5 billion in tire and auto service sales, Bridgestone Retail Operations is the right place to build a career. Whatever role you fill, when you represent the Bridgestone name, you are a valued teammate, and part of our larger mission to Serve Society with Superior Quality. We start by offering each teammate more than just competitive pay. We provide formal training, performance incentives, paid vacation and holidays, competitive healthcare packages for full-time and part-time employees, and a 401k plan to help build towards your future. We believe people can only provide superior service and quality to others when they are allowed to bring their whole self to work and know they are supported. We believe in championing all perspectives, individuals and teams because we understand the importance of seeing the world and our business through many different lenses. So, show us what you are made of. Show us the smart stuff, the tough stuff, the bold, beautiful and brave stuff. Because who you are is what we need.

Job Category

Retail

Position Summary

The retail Sales and Service Specialist (SSS) is a unique hybrid role for stores and is intended as a key pipeline for future career-growth within BSRO. This role is primarily responsible for serving the Boss (customer) through assessing the Bosses’ needs, recommending appropriate products and/or services, performing entry-level vehicle services, and ensuring Boss satisfaction through thorough and timely completion of services. Successful individuals in this role will learn all aspects of store operations and effectively flex between interacting/serving the Boss and efficiently completing basic vehicle service tasks as required.

Pay Range: $16.80 - $25.10

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Bridgestone is committed to fair and lawful compensation practices. All employees receive pay that meets or exceeds the applicable minimum wage requirements.

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Responsibilities

The responsibilities and duties of this role include, but are not limited to:

Providing superior customer service to the Boss (~75% of time)

• Thoroughly assess the Bosses’ needs through direct interactions in-person or on the phone
• Recommend appropriate products and/or services
• Effectively communicate sales and/or promotions
• Promote the sign-up and/or use of in-store financing options (CFNA)
• Resolve Boss complaints in a timely and suitable manner
• Follow up with the Boss to ensure satisfaction with products/services

Completing basic vehicle service tasks (~25% of time)

• Tire services including tire repair, new tire installs, tire mounting, rotations and balancing
• Engine oil and filter changes
• Battery testing, maintenance, and replacement
• Fluids, filter replacement and light vehicle maintenance
• Bulb and wiper replacement
• Alignment checks

Performing store operational tasks (As-needed basis)

• Store opening and closing procedures
• Unloading store product shipments and stocking product
• Performing product inventories
• Set-up and maintenance of store displays, promotional materials, and product pricing
• General cleaning in store lobby and shop areas

PREFERRED QUALIFICATIONS

• 2-year degree or non-traditional education through training program completion, certification, or other exhibiting the growth mindset that is needed in this candidate
• Previous consumer retail sales experience
• Previous automotive experience a plus
• Previous management/supervisory experience a plus

SUPERVISORY RESPONSIBILITIES

• This role is an individual contributor role with no direct reports
• As this role is often used as a career development, candidate may act as Manager-On-Duty in certain circumstances when Store Manager and/or Service Manager are unavailable and support their development readiness for Management or alternative career-path
• Assists Store Management in ensuring the store is operating in a safe manner by proactively addressing safety concerns and informing Store Management of any outstanding safety concerns

PHYSICAL DEMANDS

• Standing for prolonged periods of time
• Bending and/or twisting of body
• Kneeling, stooping, and crouching
• Handling hand tools, including manual and pneumatic
• Ability to lift up to 75lbs
• Ability to push or pull with up to 80lbs of force (opening/closing shop doors, moving floor jacks and lubrication equipment, etc.)

WORK ENVIRONMENT

• Store locations may be open 7 days a week with normal operating hours of approximately 91 hours and consist of a store lobby area and a shop area
• Store lobbies are typically climate controlled with tile and/or concrete floors in most locations and contain seating for customers (may or may not have seating behind service counters)
• Shop areas are generally not climate controlled and most locations have concrete floors

Minimum Qualifications

• High School Diploma or equivalent
• Valid automobile driver’s license
• Customer service and career growth mindset
• Ability to complete required store education courses and modules required for this position
• Ability to learn and perform basic vehicle service tasks
• Ability to learn and operate store systems

At Bridgestone, you are Free to Be

We believe people can only provide superior service and quality to others when they feel safe bringing their chosen version of themselves to work. We believe in championing all perspectives, individuals and teams because we understand the importance of seeing the world and our business through many different lenses. So, show us what you are made of, because who you are is what we need.

What we offer

At Bridgestone, what really matters is to foster co-creation opportunities and empowering you to be creative and curious to make mobility safer, more efficient, and more sustainable for future generations. Whatever role you fill, when you represent Bridgestone, you are a valued teammate, and part of our larger mission to “Serve Society with Superior Quality”, for that, we offer you more than just a competitive compensation; we will provide you:

• A supportive and engaging onboarding experience to ensure a smooth transition into our team.
• The opportunity to develop and grow, through training and regular mentorship.
• Corporate Social Responsibility activities.
• A truly global, dynamic and challenging work environment.
• Agility and work/life effectiveness and your long-term well-being.
• An effective and inclusive team.

Bridgestone is proud to be an Equal Employment Opportunity employer. It is our policy to consider all individuals for employment based on their unique merit and without regard to age, color, national origin, citizenship status, physical or mental disability, race, religion, gender, sex, sexual orientation, gender identity and/or expression, genetic information, veteran status, or any other characteristic protected by federal, state or local law.

Employment Eligibility

If hired, a Form I-9 Employment Eligibility Verification must be completed at the start of employment. Temporary work authorization or the need for sponsorship may disqualify you from employment.