Sales and Service Specialist - 41102

Hertz; Medford (MA); On-site; USD 22,041 - 28,929; Full time

Job summary

Hertz Local Edition is hiring a Sales and Service Specialist, TNC, to act as a brand ambassador for Lyft and Uber drivers. The role focuses on delivering the fastest, easiest rental car experience and assisting customers with reservations, rentals, and post-rental inquiries.

The position requires strong communication, professionalism, and the ability to work in a fast-paced environment. Duties include vehicle preparation, answering program questions, and maximizing revenue opportunities through

Qualifications

• Previous customer service experience.

Responsibilities

• Provide customer service to Hertz customers and Lyft/Uber drivers.
• Assist with rental reservations, processing rentals, and ensuring clean, safe vehicles.
• Answer inquiries about the Hertz/Lyft/Uber Rental Car Program and rental/billing questions.
• Maximize revenue opportunities by engaging with customers after inquiries.
• Prepare vehicles for pickup, including inspection for damage, cleaning, fueling, and fluid checks.

Skills

Communication skills

Time management

Teamwork

Professionalism

English language

Job description

Job Description

The Sales and Service Specialist, TNC is an essential member of the Hertz Local Edition team. As a brand ambassador, the Mobility Specialist will be facilitating the fastest, easiest, and most valued rental car experience to Lyft and/or Uber drivers.

• Ensure optimal operational efficacies to provide customers the best rental car experience.
• Provide assistance creating a rental car reservation, processing rentals and providing clean and safe vehicles to our customers.
• Assist customers with various post rental inquiries that involve the rental and billing process.
• Work in a fast‑paced environment while providing helpful customer service that enhances the customer’s rental experience.
• Answer phone inquiries about the Hertz/Lyft/Uber Rental Car Program, rental requirements, billing, rental car extensions, roadside assistance questions and more.
• Effectively communicate the Hertz/Lyft/Uber Rental Car Program and Procedures.
• Maximize revenue opportunities with customers by actively soliciting business after customer inquiry by overcoming customer objections.
• Ensure vehicles are prepared for customer pick‑up, including checking vehicles for damage, cleaning interior (windows, door jams, trunk, vacuum, etc.) and exterior (wash) of vehicle, filling gasoline tanks and checking fill levels of all fluids.

Wages

Wages: $18.50/hr.

Professional Experience

• Ability to work in a fast‑paced environment with a variety of tasks.
• Ability to demonstrate professionalism, enthusiasm, and outstanding communication skills.
• Previous customer service experience.
• Strong time management and organizational skills are required.
• Computer literate and detail oriented.
• Must have a valid driver’s license with an acceptable driving record.

Knowledge

• Customer service resolution practices.
• Excellent communication techniques.
• Sales Management/Coaching ability.

Skills

• Demonstrate good written and oral communication skills.
• Work in a fast‑paced environment with a variety of tasks. Excellent organizational and time‑management skills.
• Demonstrate professionalism and interpersonal skills.
• Show a high level of ownership, accountability and initiative.
• Proven experience of working well within a team.
• Ability to work flexible shifts including weekends and holidays; and work overtime as required.
• Willing to work outdoors during all weather conditions.
• Assist with special administrative projects when needed.
• Ability to stand for long periods of time.
• Ability to communicate in English clearly and proficiently. Candidates fluent in other languages are encouraged to apply.

About Us

The Hertz Corporation operates the Hertz, Dollar Car Rental, Thrifty Car Rental brands in approximately 9,700 corporate and franchisee locations throughout North America, Europe, the Caribbean, Latin America, Africa, the Middle East, Asia, Australia and New Zealand. The Hertz Corporation is one of the largest worldwide airport general use vehicle rental companies, and the Hertz brand is one of the most recognized in the world.

US EEO STATEMENT

At Hertz, we champion and celebrate a culture of diversity and inclusion. We take affirmative steps to promote employment and advancement opportunities. The endless variety of perspectives, experiences, skills and talents that our employees invest in their work every day represent a significant part of our culture – and our success and reputation as a company. Individuals are encouraged to apply for positions because of the characteristics that make them unique. EOE, including disability/veteran. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.