Sales and Service Overnight

BFit Gyms; Woodland (CA); Hybrid; USD 25,000 - 32,000; Full time

Benefits offered by this job

Complimentary gym membership

Job summary

24 Hour Fitness is seeking an Overnight Sales & Service Associate in Woodland Hills, CA. The SSO supports a 24-hour gym environment, greeting members, guiding tours, and assisting with enrollments during the overnight shift.

You will work with the Sales & Service Manager to uphold service commitments, resolve member concerns, and drive a best-in-class experience while promoting Personal Training and group offerings.

Qualifications

• All 24 Hour Fitness Membership sales and administrative processes.
• Proficient with 24 Hour Fitness systems and other common applications as needed.
• Strong customer service skills relevant to gym memberships and tours.
• Strong oral and written communication abilities.
• Excellent organizational skills and attention to detail.

Responsibilities

• Greet and assist members and guests with check-in and needs.
• Provide tours, explain facilities and membership options.
• Assist enrollment and introduce members to Personal Trainers when appropriate.
• Promote in-club promotions and additional services like Personal Training.
• Maintain knowledge of retail products and merchandising standards.

Skills

Customer service

Communication

Organization

Attention to detail

Computer skills

Education

High School diploma or GED

CPR & AED certification

SSO training

Tools

24 Hour Fitness systems

Job description

Location

Woodland Hills - CA-00929

Job Description

THIS IS AN OVERNIGHT POSITION

JOB SUMMARY

The Sales & Service Overnight (SSO) is a member of the Club Operations team that serves the needs of members and guests to create a welcoming, informative, and enjoyable experience. Working a dedicated overnight shift, the SSO plays a critical role in upholding the 24 Hour Fitness Service Commitments starting with a Clean, Friendly, Well-Maintained gym. The SSO will regularly interact with guests inquiring about memberships and through consultative and engaging conversation, helps inspire guests to take the right next steps in pursuing their fitness goals. In addition, the SSO maintains relationships with existing members, greeting them during check-in, resolving concerns that may arise, and contributing to a best-in-class member-centric environment.

ESSENTIAL DUTIES & RESPONSIBILITIES

Member Engagement

Uphold Service Commitments and drive member satisfaction by:

• Ensuring members receive a friendly greeting/check-in and prompt attention to their needs


• Maintaining name relationships with members and serving as a resource for their questions or concerns


• Resolving member concerns as they arise and when needed, escalating through the proper management channels


• Being present on the club floor and locker rooms, helping keep a clean and safe environment


• Regularly conducting team cleans and identifying equipment and/or amenities in need of service

Guest Experience & New Member Onboarding

Generate quality guest visits and assist enrollment as needed through:

• Helping guests become comfortable in the club


• Offering tours, discussing amenities and answering membership questions


• Inspiring guests to achieve their personal fitness goals


• Presenting 24 Hour Fitness in a way that best connects with guests


• Removing barriers and misconceptions on both free and fee-based Fitness services (Personal Training, Group Exercise, 24GO Digital)


• Ensuring new members are set up for success by meeting with a Personal Trainer

Retail Merchandising and Other In-Club Promotions

Sell retail products and generate additional club revenue by:

• Maintaining a proficient knowledge base of current retail products


• Ensuring proper retail merchandising and planogram standards


• Encouraging members to refer guests to try the club


• Offering in-club promotions including Personal Training, Add‑On Memberships, etc.

ORGANIZATION RELATIONSHIPS

This position will report directly to the Sales & Service Manager.

VARIABLE COMPENSATION

Team Members in this role are eligible to participate in 24 Hour Fitness's Fitness Sales and Membership Sales Commission Plans. These plans reward exceptional service, incentivize success, and empower earning potential by aligning pay with your contributions.

REQUIRED QUALIFICATIONS

Knowledge, Skills & Abilities

• All 24 Hour Fitness Membership sales and administrative processes


• Computer skills for using 24 Hour Fitness systems and other common applications as needed


• Strong customer service skills


• Strong communication skills both oral and written


• Organization skills


• Attention to detail

Minimum Educational Level/Certifications

• High School diploma or General Educational Development (G.E.D.).


• Cardiopulmonary Resuscitation (CPR) and Automated External Defibrillator (AED) certification from approved organization is required. CPR & AED certification will be provided through 24 Hour Fitness.


• Must complete SSO training (includes Club Orientation and Club Safety) prior to working alone at the front desk.

Minimum Work Experience and Qualifications

• Must have 6-12 months experience in customer service function.


• Prior overnight shift experience preferred.


• Experience operating multiple phone lines preferred.


• Basic computer skills.

Physical Demands/ Environmental Conditions

• While performing the duties of this job, the employee is regularly required to stand for up to 8 hours and must talk and hear. The employee occasionally sits, walks, kneels and reaches with hands and arms.


• Frequently required to lift and/or move up to 45 lbs.


• While performing the duties of this job, regularly exposed to moving mechanical parts.


• The noise level in the environment is occasionally loud.

Travel Requirement

• Some travel may be required to attend meetings and trainings.

DISCLAIMER

This job description is intended to describe the general job functions and requirements for this position. This is not intended to be an exhaustive list of all the qualifications, responsibilities, duties, and skills required. 24 Hour Fitness reserves the right to modify, add, or remove duties as necessary.

Area of Interest

Service

Benefits Summary

24 Hour Fitness offers benefit programs designed to meet the diverse needs of all team members, including health coverage, as well as Company paid benefits that are automatically provided at no cost, such as group life and accident insurance. There are eligibility requirements for each plan based on your position, hire and/or service date and your average hours worked. Benefit eligible team members may also accrue vacation hours. All 24 Hour Team members, and their eligible dependents, receive a complimentary membership.