Sales and Service Manager- Bristol

Penn Community Bank; Bristol Township (Bucks County); On-site; USD 55,000 - 75,000; Full time

Job summary

Penn community Bank in Bristol Township, PA is seeking a results-driven sales and service professional to lead deposit and loan growth through relationship-based banking. You will coach and develop the branch team to deliver exceptional customer service and achieve sales goals.

You will drive cross-selling, ensure compliance, and collaborate with other units to offer integrated financial solutions while representing the bank in the community.

Qualifications

• High School diploma or equivalent required; Associates or Bachelor's degree preferred.
• Experience in banking or relevant work history and supervisory experience preferred.
• NMLS license required.

Responsibilities

• Achieve deposit, loan, new consumer and business households leveraging our relationship based sales and service model.
• Leads and coaches team members to best in class internal and external customer service.
• Proactively seek to bring in external business via disciplined calling and sales efforts.
• Participate in the development and management of sales activities and processes for the branch.
• Be an ambassador of technology by utilizing the customer relationship management platform.
• Act as a product/services referral source for various bank departments including loans, trust and investments.
• Participate in development of ongoing marketing and business development activities within market area, coordinating with other business units as appropriate.
• Support branch management to oversee operations, administration, staffing, audits, compliance, and security.
• Lead inside sales and cross-selling initiatives for the branch; conduct coaching for the service and sales program; regularly conduct sales and team meetings.
• Follow and enforce all compliance and security procedures, including dual control, cash control, and branch opening and closing procedures.
• Perform other tasks as may be assigned by management.

Skills

Sales experience

Customer service

Verbal and written communication

Coaching and supervisory skills

Relationship-based selling

NMLS

Team collaboration

Attention to detail

Education

High School diploma or equivalent

Associates or Bachelor's degree preferred

Job description

Job Description

• Achieve deposit, loan, new consumer and business households leveraging our relationship based sales and service model.
• Leads and coaches team members to best in class internal and external customer service.
• Proactively seek to bring in external business via disciplined calling and sales efforts.
• Participate in the development and management of sales activities and processes for the branch.
• Be an ambassador of technology by utilizing the customer relationship management platform.
• Act as a product/services referral source for various bank departments including loans, trust and investments.
• Participate in development of ongoing marketing and business development activities within market area, coordinating with other business units as appropriate.
• Support branch management to oversee operations, administration, staffing, audits, compliance, and security.
• Lead inside sales and cross-selling initiatives for the branch; conduct coaching for the service and sales program; regularly conduct sales and team meetings.
• Follow and enforce all compliance and security procedures, including dual control, cash control, and branch opening and closing procedures.
• Perform other tasks as may be assigned by management.

Job Description

The following is a list of essential functions, which may be subject to change at any time and without advance notice. Management may assign new duties, reassign existing duties, or eliminate a function.

• Achieve deposit, loan, new consumer and business households leveraging our relationship based sales and service model.
• Leads and coaches team members to best in class internal and external customer service.
• Proactively seek to bring in external business via disciplined calling and sales efforts.
• Participate in the development and management of sales activities and processes for the branch.
• Be an ambassador of technology by utilizing the customer relationship management platform.
• Act as a product/services referral source for various bank departments including loans, trust and investments.
• Participate in development of ongoing marketing and business development activities within market area, coordinating with other business units as appropriate.
• Support branch management to oversee operations, administration, staffing, audits, compliance, and security.
• Lead inside sales and cross-selling initiatives for the branch; conduct coaching for the service and sales program; regularly conduct sales and team meetings.
• Follow and enforce all compliance and security procedures, including dual control, cash control, and branch opening and closing procedures.
• Perform other tasks as may be assigned by management.

Compliance

• Comply with all applicable regulations and Bank policies regarding employment and employment law.
• Participate in annual compliance and other job-related training.
• Comply with applicable bank regulations, Bank policies and procedures.
• Comply with Bank's internal privacy and ethics standards.

Relationships and Contacts

Internal: Reports to Financial Center Manager / Multi-Site Manager; Frequent contact with Branch Team members to discuss sales products, services, policies, procedures and changes; Timely contact with team members from various levels of the bank
External: Frequent contact with current and potential customers regarding products and services; Representation of the Bank through community involvement and volunteerism

Education And Experience

• High School diploma or equivalent required; Associates or Bachelor's degree preferred
• Previous banking or relevant work history and supervisory experience preferred

Skills And Competencies

• Sales experience and/or demonstrated aptitude and desire to succeed at business development activities
• Thorough knowledge of Bank products and services
• Excellent customer service skills
• Demonstrated verbal and written communication skills
• Ability to interact well with Team members and customers
• Good Supervisory and coaching skills
• Strong attention to detail and accuracy
• Basic computer skills
• Ability to multi-task and remain organized
• Ability to achieve sales goals through relationship-based selling techniques
• NMLS required
• Ability to use sound judgment when making decisions on behalf of the Bank

Working Conditions

Traditional office environment with no unusual work conditions; the branch office maintains six day a week operations (Monday - Saturday) with operational hours depending on branch location. All branch Team Members are required to work a minimum of two (2) Saturdays per month. Ability to drive, with a valid driver's license, to meet with customers outside of the office; Events may occasionally require work on evenings and weekends.

Penn community Bank is an equal opportunity employer.