Sales and Service Leader - Full Time

Sephora Hong Kong Ltd.; Columbus (OH); On-site; USD 33,000 - 37,000; Full time

Benefits offered by this job

Healthcare benefits

Employee discounts

Job summary

Sephora Hong Kong Ltd. is seeking a Sales and Service Leader in Columbus, OH. You will guide a high-performing team, coach through ongoing feedback, and ensure outstanding client experiences while meeting sales goals.

The role requires a hands-on leader who can manage daily store operations, training, and brand initiatives in a fast-paced retail environment. Join Sephora to foster inclusivity, maintain store standards, and support loyalty programs while offering expert product knowledge and

Qualifications

• Minimum 2 years of leadership experience in a retail, hospitality, or service environment.
• Proven ability to coach and inspire teams to achieve goals.
• Strong sales and client service skills.
• Excellent communication and interpersonal skills.
• Physically able to lift and carry up to 50 pounds.

Responsibilities

• Lead and inspire team to deliver exceptional client service and achieve sales goals.
• Drive performance through strong client engagement, expert product knowledge, and personalized recommendations.
• Coach for growth with ongoing feedback and development to elevate team performance.
• Train and develop: onboarding and continuous learning in service excellence, loyalty programs, product knowledge, and brand initiatives.
• Execute daily operations: assist with inventory, visual merchandising, and maintain store standards.
• Foster inclusivity and teamwork and promote a culture of openness where everyone feels empowered.
• Uphold Sephora standards by following company policies and ensuring a safe, enjoyable shopping experience.

Skills

Leadership

Sales

Client service

Communication

Coaching

Job description

## Sales and Service Leader - Full TimeColumbus,OH,United States**Job ID:** 292568**Store Name/Number:** OH-Lennox Town Center (2068)**Address:**1783-1791 Olentangy Road, Space #20, Columbus, OH 43212, United States (US)**Hourly/Salaried:** Hourly (Non-Exempt)**Full Time/Part Time:**Full Time**Position Type:** Regular**Your Role at Sephora:** As a **Sales and Service Leader**, you'll harness your love for beauty and become the leader you are meant to be. You'll be a key driver of store success- leading by example to inspire your team, elevate client experiences, and exceed goals. Through coaching, collaboration, and a passion for beauty, you'll help create a high-performing, inclusive environment where everyone thrives. If you're a natural leader with a client-first mindset, this is your moment to **Belong to Something Beautiful.****Key Responsibilities*** **Lead and inspire** Coach and empower team members to deliver exceptional client service and achieve sales goals* **Drive performance** Contribute to overall store success through strong client engagement, expert product knowledge, and personalized recommendations* **Coach for growth** Contribute to the ongoing success of your team by providing ongoing feedback and development to elevate team performance* **Train and develop**Support onboarding and continuous learning in service excellence, loyalty programs, product expertise, and brand initiatives* **Execute daily operations** Assist with inventory, visual merchandising, and maintaining store standards* **Foster inclusivity and teamwork**Help promote a culture of openness where everyone feels empowered* **Uphold Sephora standards** Follow company policies and help create a safe and enjoyable shopping experience**Flexible Scheduling and Reliability*** Must meet the required minimum number of weekly shifts/hours+ Full Time: 30-40 hrs/week* Be available during peak retail operations (nights, weekends and holidays)* Punctuality and consistent attendance**Qualifications/Experience*** Minimum 2 years of leadership experience in a retail, hospitality, or service environment* Proven ability to coach and inspire teams to achieve goals* Strong sales and client service skills* Excellent communication and interpersonal skills* Comfortable in a fast paced and dynamic environment* Quick learner with ability to absorb and share product knowledge and training* Physically able to lift and carry up to 50 pounds**While at Sephora, you'll enjoy****Inclusion & Belonging** We pledge to create a beauty community where everyone's uniqueness is celebrated, respected, and honored.**Meaningful Rewards** Sephora offers comprehensive healthcare and wellbeing benefits based on eligibility; Details can be found$24.00 - $27.50/hr. The actual hourly pay offered depends on various factors, including relevant qualifications and experience; and other legitimate, non-discriminatory business factors specific to the position and/or geographic location.Sephora is an equal opportunity employer and considers all applicants without regard to sex, pregnancy, race, color, national origin, gender (including gender identity and gender expression), age, religion, sexual orientation, military/veteran status, disability, or any other protected category. Sephora is committed to providing reasonable accommodation to applicants with disabilities or other medical conditions.Sephora will consider all qualified applicants, including those with arrest and conviction records, in a manner consistent with all applicable laws, including the Los Angeles Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York City Fair Chance Act.