Sales and Service Leader - Full Time

LVMH Group; Beachwood (OH); On-site; USD 33,062 - 37,195; Full time

Benefits offered by this job

Healthcare benefits

Job summary

Sephora in Beachwood, OH is seeking a Sales and Service Leader to guide a high‑performing team and elevate client experiences. You will coach, train, and inspire colleagues to meet and exceed sales goals while upholding Sephora standards in a fast‑paced beauty retail environment.

You bring at least 2 years of leadership in retail or service, strong communication, and a client‑first mindset. The role requires availability for peak hours and physical ability to lift up to 50 pounds.

Qualifications

• Minimum 2 years of leadership experience in retail, hospitality, or service environment.
• Proven ability to coach and inspire teams to achieve goals.
• Strong sales and client service skills.
• Excellent communication and interpersonal skills.
• Comfortable in a fast-paced and dynamic environment.
• Physically able to lift and carry up to 50 pounds.

Responsibilities

• Lead and inspire: Coach and empower team members to deliver exceptional client service and achieve sales goals
• Drive performance: Engage clients with product knowledge and personalized recommendations to support store success
• Coach for growth: Provide ongoing feedback and development to elevate team performance
• Train and develop: Support onboarding and ongoing service excellence training
• Execute daily operations: Assist with inventory, visual merchandising, and store standards
• Foster inclusivity and teamwork: Promote a culture of openness where everyone feels empowered
• Uphold Sephora standards: Follow policies and ensure a safe, enjoyable shopping experience

Skills

Leadership experience

Coaching and mentoring

Sales skills

Communication skills

Teamwork

Client service

Lifting ability

Job description

Job ID: 291877

Store Name/Number: OH-Beachwood (0280)

Address: 26300 Cedar Road, Beachwood, OH 44122, United States (US)

Hourly/Salaried: Hourly (Non-Exempt)

Full Time/Part Time: Full Time

Position Type: Regular

Position Overview

Your Role at Sephora: As a Sales and Service Leader, you’ll harness your love for beauty and become the leader you are meant to be. You’ll be a key driver of store success—leading by example to inspire your team, elevate client experiences, and exceed goals. Through coaching, collaboration, and a passion for beauty, you’ll help create a high‑performing, inclusive environment where everyone thrives. If you’re a natural leader with a client‑first mindset, this is your moment to Belong to Something Beautiful.

Key Responsibilities

• Lead and inspire: Coach and empower team members to deliver exceptional client service and achieve sales goals
• Drive performance: Contribute to overall store success through strong client engagement, expert product knowledge, and personalized recommendations
• Coach for growth: Provide ongoing feedback and development to elevate team performance
• Train and develop: Support onboarding and continuous learning in service excellence, loyalty programs, product expertise, and brand initiatives
• Execute daily operations: Assist with inventory, visual merchandising, and maintaining store standards
• Foster inclusivity and teamwork: Promote a culture of openness where everyone feels empowered
• Uphold Sephora standards: Follow company policies and help create a safe and enjoyable shopping experience

Flexible Scheduling and Reliability

• Must meet the required minimum number of weekly shifts/hours
• Full Time: 30–40 hrs/week
• Be available during peak retail operations (nights, weekends and holidays)
• Punctuality and consistent attendance

Qualifications / Experience

• Minimum 2 years of leadership experience in a retail, hospitality, or service environment
• Proven ability to coach and inspire teams to achieve goals
• Strong sales and client service skills
• Excellent communication and interpersonal skills
• Comfortable in a fast‑paced and dynamic environment
• Quick learner with ability to absorb and share product knowledge and training
• Physically able to lift and carry up to 50 pounds

While at Sephora, you’ll enjoy

Inclusion & Belonging: We pledge to create a beauty community where everyone’s uniqueness is celebrated, respected, and honored.

Meaningful Rewards: Sephora offers comprehensive healthcare and wellbeing benefits based on eligibility; details can be found here.

Pay: $24.00–$27.50/hr. The actual hourly pay offered depends on various factors, including relevant qualifications and experience and other legitimate, non‑discriminatory business factors specific to the position and/or geographic location.

Sephora is an equal opportunity employer and considers all applicants without regard to sex, pregnancy, race, color, national origin, gender (including gender identity and gender expression), age, religion, sexual orientation, military/veteran status, disability, or any other protected category. Sephora is committed to providing reasonable accommodation to applicants with disabilities or other medical conditions. Sephora will consider all qualified applicants, including those with arrest and conviction records, in a manner consistent with all applicable laws, including the Los Angeles Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York City Fair Chance Act.