Sales and Service Expert
24 Hour Fitness
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Benefits offered by this job
Job summary
24 Hour Fitness is seeking a Sales and Service Expert to deliver an outstanding guest experience, drive memberships, and promote fitness products and services. You will build relationships, enroll new members, and meet sales targets while guiding prospects through the club’s offerings.
In this role you will tour facilities, explain amenities, and collaborate with the team to ensure a best-in-class member experience. A strong service mindset and comfort with POS systems are essential.
Qualifications
- Proven sales experience in fitness/retail preferred.
- Knowledge of fitness industry trends and member acquisition strategies.
- Proficient with computers and POS systems.
- Strong communication and customer service skills.
- Ability to work independently and as part of a team.
- Familiarity with membership management tools and software.
Responsibilities
- Executes CARE sales model to relate how products/services meet fitness needs.
- Tours potential members, describes facilities, equipment, services and amenities.
- Communicates memberships and fitness offers using company tools.
- Enrolls guests using sales techniques and follows MAP procedures.
- Onboards new members and supports retention activities to drive club profitability.
- Consistently achieves or exceeds personal and team sales goals.
- Prospects and generates leads through community outreach and promotions.
- Sets appointments for leads and manages follow-up to convert opportunities.
- Provides a friendly check-in experience and assists members with needs.
- Participates in ongoing training and uses POS and membership systems efficiently.
Skills
Education
Tools
Job description
FULL-TIME Part-time
LOCATION 1101 N Walnut Creek Drive Mansfield TX 76063
For over 40 years, 24 Hour Fitness has been a leader in the industry, driven by our mission to help our community live healthier and happier through the transformative power of fitness. With clubs nationwide, we create inclusive, welcoming spaces equipped with premium strength and cardio equipment, studio classes, and innovative digital tools. Our impact goes beyond the gym–we support our members' total well-being through coaching, connection, and community. Join us and be part of a team that's changing lives every day!
The Sales and Service Expert (SSE) delivers an outstanding and well-rounded sales and service experience to all guests and members through a compelling approach of offering membership, fitness and retail products and services. The SSE builds relationships and translates the value of 24 Hour Fitness product and service offerings, and has a strong focus on behaviors that drive member acquisition and retention. The SSE delivers successful guest and member engagement, and attainment of sales revenue goals.
- Executes the CARE sales model with each guest and passionately relate how 24 Hour Fitness's products/services will satisfy their fitness needs.
- Tours potential members through the club and describes the facility, equipment, services and amenities that directly tie back to their individual fitness needs and goals. Ensures all guests are registered through the digital kiosk.
- Communicates membership and fitness offers in a clear and concise manner using Company provided presentation tools.
- Effectively and professionally enrolls guests using Company sales techniques and protocol.
- Adheres to specific Membership Agreement Procedures (MAP) when enrolling members and guests.
- On-boards new members successfully and assist with all member retention activities in order to drive club profitability.
- Consistently achieves or exceed personal and team sales goals.
- Obtains leads externally from within the community using company provided tools/programs. (i.e. Community outreach/Local Promotions, Corporate Sales on-sites)
- Generates leads/new business internally through member promotions, referrals, the dissemination of guest passes, and contacting leads generated via phone.
- Responsible for effectively setting appointments for all leads and potential new business opportunities.
- Communicates and promotes local and global marketing campaigns to leads and members.
- Manages and follows up on leads/new business by using a Lead Management System.
- Executes daily planner to track and plan for successful lead management and selling activities.
- Consistently achieve or exceed personal productivity goals.
- Partners with Sales and Service Manager (SSM) to provide a best-in-class, member-centric experience that strengthens member relationships and builds member retention.
- Ensures members receive a friendly greeting/check-in and prompt attention to their needs.
- Engages members with various fitness offerings including personal training, group exercise classes and 24GO digital content.
- Maintains name relationships with members and serving as a resource for their questions or concerns, and putting them in touch with the right 24 Hour Fitness resources as appropriate.
- Provides a clean, friendly, well-maintained club to members and guests and
- Helps new members become comfortable in the club.
Team Members in this role are eligible to participate in 24 Hour Fitness's Fitness Sales and Membership Sales Commission Plans. These plans reward exceptional service, incentivize success, and empower earning potential by aligning pay with your contributions.
Reports to the Sales and Service Manager. Communicates and interacts with club members, prospective members and outside/third party vendors. This position does not have any direct reports.
- In-depth knowledge and experience with sales practices and techniques.
- General understanding of Fitness Industry.
- Ability to work with computers.
- Strong interpersonal communication skills.
- Strong customer service skills.
- Independent, self-starter with strong organizational skills.
- Ability to work as part of a team.
- Ability to operate Point of Sale (POS) System.
- Knowledge of Membership System software preferred.
- High School Diploma or GED.
- Cardiopulmonary Resuscitation (CPR) and Automated External Defibrillator (AED) certification from approved organization is required (within 60 days of employment).
- Bachelor's degree preferred.
- Prior experience in fitness or retail industry preferred.
- 1-2 years of experience in service sales preferred.
- Ability to work in club office; move about club floors and rooms
- Occasionally required to demonstrate or explain proper physical fitness activities, techniques and procedures
- Ability to communicate telephonically with members
- Ability to access and operate company computer systems including: document preparation, data entry, read and interpret general and financial reports from a computer data base or email system
- While performing the duties of this job, the team member will be regularly exposed to moving mechanical parts
- Ability to work a varied schedule to support the needs of the business, including frequent extended workdays, weekends, and holidays may be required
- Able to work in a loud environment
- Minimum travel may be required for training purpose and lead generation.
- Paid time off
- Medical and dental coverage
- 401k with match for qualifying positions
- A free gym membership
- Discounts on products and personal training
- Employee Resource Groups to participate in community events both in-person and virtually
DISCLAIMER: This job description is intended to describe the general job functions and requirements for this position. This is not intended to be an exhaustive list of all the qualifications, responsibilities, duties, and skills required. 24 Hour Fitness reserves the right to modify, add, or remove duties as necessary.
Sales
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