Sales and Service Expert
24 Hour Fitness
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Benefits offered by this job
Job summary
24 Hour Fitness in Cypress, CA seeks a Sales and Service Expert to deliver an outstanding guest experience and drive membership, fitness and retail sales. You will build relationships, explain programs, and register guests through the digital kiosk.
You will onboard new members, support retention, and strive to meet or exceed personal and store sales goals while collaborating with the Sales and Service Manager to provide a best-in-class member experience in a busy club.
Qualifications
- High school diploma or GED required.
- CPR/AED certification within 60 days.
- Bachelor's degree preferred.
Responsibilities
- Provide a best-in-class guest experience and drive membership and product sales.
- On-board new members and support retention activities.
- Explain membership and fitness offers clearly using provided tools.
- Meet or exceed personal and team sales goals.
- Tour the club and relate services to guests' fitness needs.
Skills
Education
Tools
Job description
FULL-TIME Part-time
4951 Katella Avenue Cypress CA 90720
For over 40 years, 24 Hour Fitness has been a leader in the industry, driven by our mission to help our community live healthier and happier through the transformative power of fitness. With clubs nationwide, we create inclusive, welcoming spaces equipped with premium strength and cardio equipment, studio classes, and innovative digital tools. Our impact goes beyond the gym— we support our members' total well‑being through coaching, connection, and community. Join us and be part of a team that's changing lives every day!
The Sales and Service Expert (SSE) delivers an outstanding and well‑rounded sales and service experience to all guests and members through a compelling approach of offering membership, fitness and retail products and services. The SSE builds relationships and translates the value of 24 Hour Fitness product and service offerings, and has a strong focus on behaviors that drive member acquisition and retention. The SSE delivers successful guest and member engagement, and attainment of sales revenue goals.
- Executes the CARE sales model with each guest and passionately relate how 24 Hour Fitness's products/services will satisfy their fitness needs.
- Tours potential members through the club and describes the facility, equipment, services and amenities that directly tie back to their individual fitness needs and goals. Ensures all guests are registered through the digital kiosk.
- Communicates membership and fitness offers in a clear and concise manner using Company provided presentation tools.
- Effectively and professionally enrolls guests using Company sales techniques and protocol.
- Adheres to specific Membership Agreement Procedures (MAP) when enrolling members and guests.
- On‑boards new members successfully and assist with all member retention activities in order to drive club profitability.
- Consistently achieves or exceeds personal and team sales goals.
- Obtains leads externally from within the community using company provided tools/programs. (i.e. Community outreach/Local Promotions, Corporate Sales on‑sites)
- Generates leads/new business internally through member promotions, referrals, the dissemination of guest passes, and contacting leads generated via phone.
- Responsible for effectively setting appointments for all leads and potential new business opportunities.
- Communicates and promotes local and global marketing campaigns to leads and members.
- Manages and follows up on leads/new business by using a Lead Management System.
- Executes daily planner to track and plan for successful lead management and selling activities.
- Consistently achieves or exceeds personal productivity goals.
- Partners with Sales and Service Manager (SSM) to provide a best‑in‑class, member‑centric experience that strengthens member relationships and builds member retention.
- Ensures members receive a friendly greeting/check‑in and prompt attention to their needs.
- Engages members with various fitness offerings including personal training, group exercise classes and 24GO digital content.
- Makes name relationships with members and serves as a resource for their questions or concerns, and puts them in touch with the right 24 Hour Fitness resources as appropriate.
- Provides a clean, friendly, well‑maintained club to members and guests.
- Helps new members become comfortable in the club.
Team Members in this role are eligible to participate in 24 Hour Fitness's Fitness Sales and Membership Sales Commission Plans. These plans reward exceptional service, incentivize success, and empower earning potential by aligning pay with your contributions.
Reports to the Sales and Service Manager. Communicates and interacts with club members, prospective members and outside/third‑party vendors. This position does not have any direct reports.
- In-depth knowledge and experience with sales practices and techniques.
- General understanding of Fitness Industry.
- Ability to work with computers.
- Strong interpersonal communication skills.
- Strong customer service skills.
- Independent, self‑starter with strong organizational skills.
- Ability to work as part of a team.
- Ability to operate Point of Sale (POS) System.
- Knowledge of Membership System software preferred.
- High School Diploma or GED.
- Cardiopulmonary Resuscitation (CPR) and Automated External Defibrillator (AED) certification from approved organization is required (within 60 days of employment).
- Bachelor's degree preferred.
- Prior experience in fitness or retail industry preferred.
- 1-2 years of experience in service sales preferred.
- Ability to work in club office; move about club floors and rooms.
- Occasionally required to demonstrate or explain proper physical fitness activities, techniques and procedures.
- Ability to communicate telephonically with members.
- Ability to access and operate company computer systems including: document preparation, data entry, read and interpret general and financial reports from a computer database or email system.
- While performing the duties of this job, the team member will be regularly exposed to moving mechanical parts.
- Ability to work a varied schedule to support the needs of the business, including frequent extended workdays, weekends, and holidays may be required.
- Able to work in a loud environment.
- Minimum travel may be required for training purpose and lead generation.
In line with our mission to create a healthier, happier world, we offer comprehensive benefits to help our team members do just that. We offer benefits such as paid time off, medical and dental coverage, 401k with match for qualifying positions, a free gym membership, and discounts on products and personal training. We also have a variety of Employee Resource Groups that you can connect with to participate in community events both in‑person and virtually.
DISCLAIMER: This job description is intended to describe the general job functions and requirements for this position. This is not intended to be an exhaustive list of all the qualifications, responsibilities, duties, and skills required. 24 Hour Fitness reserves the right to modify, add, or remove duties as necessary.
24 Hour Fitness offers benefit programs designed to meet the diverse needs of all team members, including health coverage, as well as Company paid benefits that are automatically provided at no cost, such as group life and accident insurance. There are eligibility requirements for each plan based on your position, hire and/or service date and your average hours worked. Benefit eligible team members may also accrue vacation hours. All 24 Hour Team members, and their eligible dependents, receive a complimentary membership.
All Employees: Free Club Membership, Employee Assistance Program (EAP), Basic Group Live and AD&D Insurance ($10,000), and 401k Savings and Investment Plan.
Average of 30 hours or more per week: Medical/Dental/Vision Benefits, Paid Time Off, and Sickness Benefits (in addition to the above).
Actual offer may vary from posted hiring range based on location, work experience, and/or education.
Pay Range: $16.90 - $16.90
Sales
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