Sales and Service Associate

24 Hour Fitness; Moraga (CA); On-site; USD 38,000 - 54,000; Full time

Benefits offered by this job

Paid time off

Medical and dental coverage

401(k) with match

Free gym membership

Discounts on products and personal训练

Job summary

24 Hour Fitness in Moraga, CA is seeking a member-engagement focused role. You will greet guests, learn their goals, and guide them through the start of their fitness journey within our supportive community.

Responsibilities include building genuine relationships, delivering a welcoming sales experience, and helping onboarding to connect members with the gym's offerings. A positive attitude and teamwork are essential.

Qualifications

• Minimum 1 year of experience in retail or fitness sales.
• CPR and AED certification within 60 days of employment.
• Demonstrates authenticity and a service-oriented mindset.
• Willingness to learn and meet or exceed goals.
• Positive, can-do attitude and strong interpersonal skills.

Responsibilities

• Develop first-name relationships with members and guests.
• Deliver an engaging sales and service experience.
• Support onboarding and connect members to fitness offerings.
• Keep gym clean, safe, and well-maintained.

Skills

Customer service

Sales mindset

Strong communication

Team player

Job description

About Us

For over 40 years, 24 Hour Fitness has been a leader in the industry, driven by our mission to help our community live healthier and happier through the transformative power of fitness. With clubs nationwide, we create inclusive, welcoming spaces equipped with premium strength and cardio equipment, studio classes, and innovative digital tools. Our impact goes beyond the gym—we support our members' total well-being through coaching, connection, and community. Join us and be part of a team that's changing lives every day!

Position Details

Employment Type: Full-Time / Part-Time

Location: 351 Rheem Blvd, Moraga, CA 94556

Job Summary

This role is focused on welcoming new members and guiding them through the start of their fitness journey. The position requires building genuine, trust‑based relationships by actively listening to members' goals, understanding their unique needs, and recommending personalized solutions that support their overall fitness success. Success in this role comes from combining a passion for fitness with strong interpersonal skills to create a positive, motivating, and results‑driven member experience.

Essential Duties & Responsibilities

• Develop first-name relationships with members, answer questions, resolve concerns, and connect members and guests with appropriate resources.
• Help keep the gym clean, well‑maintained, and safe for members and guests.
• Deliver an outstanding, well‑rounded sales and service experience to all guests and members by ensuring a welcoming, informative, and inclusive experience when they visit. Inspire them to take the next steps in pursuing their fitness goals within our community.
• Support an exceptional new member onboarding experience that helps members connect to our fitness offerings. As the first face members see, your friendly greeting/check‑in and prompt attention to their needs have a meaningful impact on their sense of belonging.

Qualifications

• Demonstrate authenticity, sincerity, and open‑mindedness; act with integrity.
• Self‑motivated and passionate about helping others, with a genuine interest in learning and personal growth.
• Strive to excel and consistently meet or exceed goals, maintaining a positive, can‑do attitude.
• Embrace challenges and view setbacks as opportunities to learn and grow.
• Possess a strong service mentality and a desire to deliver exceptional member experiences.
• Minimum of 1 year of experience in retail or fitness sales.
• CPR and AED certification required within 60 days of employment.

Availability

Full-time with flexible availability across weekdays, weekends, and holidays to best serve our member community.

Travel Requirement

Minimum travel may be required for training and lead generation purposes.

Variable Compensation

Team members are eligible to participate in 24 Hour Fitness's Fitness Sales and Membership Sales Commission Plans, which reward exceptional service, incentivize success, and empower earning potential by aligning pay with your contributions.

Benefits

We offer comprehensive benefits, including paid time off, medical and dental coverage, a 401(k) with match (for qualifying positions), a free gym membership, and discounts on products and personal training. Employee Resource Groups are available for community events both in‑person and virtually.

Disclaimer

This job description is intended to describe the general job functions and requirements for this position. It is not intended to be an exhaustive list of all the qualifications, responsibilities, duties, and skills required. 24 Hour Fitness reserves the right to modify, add, or remove duties as necessary.