Sales and Service Associate

24 Hour Fitness USA, LLC; Mission Viejo (CA); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Free gym membership

Medical and dental coverage

401k with match

Paid time off

Product discounts

Employee Resource Groups

Job summary

24 Hour Fitness USA, LLC in Mission Viejo, CA is seeking a member-focused associate to welcome new members and guide them through the start of their fitness journey. You will listen to goals, answer questions, and recommend personalized options to help members begin their fitness success within our community.

You are the first face members see, so your friendly greeting, attentiveness, and ability to connect them with classes, programs, and resources will shape their sense of belonging and

Qualifications

• 1 year minimum experience in retail or fitness sales.
• CPR and AED certification required within 60 days of employment.
• Full-time with flexible weekday/weekend/holiday availability.

Responsibilities

• Greet members and guests, build first-name relationships and answer questions.
• Keep gym clean, safe, and well‑maintained for members and guests.
• Deliver a welcoming sales and service experience to inspire member engagement.
• Support onboarding, connecting members with fitness offerings and resources.

Skills

Customer service mindset

Interpersonal skills

Listening

Sales experience

Retail or fitness sales

CPR & AED knowledge

Job description

ABOUT US
For over 40 years, 24 Hour Fitness has been a leader in the industry, driven by our mission to help our community live healthier and happier through the transformative power of fitness. With clubs nationwide, we create inclusive, welcoming spaces equipped with premium strength and cardio equipment, studio classes, and innovative digital tools. Our impact goes beyond the gym--we support our members' total well-being through coaching, connection, and community. Join us and be part of a team that's changing lives every day!

Job Description

JOB SUMMARY
This role is focused on welcoming new members and guiding them through the start of their fitness journey. The position requires building genuine, trust‑based relationships by actively listening to members' goals, understanding their unique needs, and recommending personalized solutions that support their overall fitness success. Success in this role comes from combining a passion for fitness with strong interpersonal skills to create a positive, motivating, and results‑driven member experience.

ESSENTIAL DUTIES & RESPONSIBILTIES

• Developing first-name relationships with members, answering questions, resolving concerns, and putting both members and guests in touch with the appropriate resources.
• You help keep our gym clean, well‑maintained, and safe for members and guests.
• Delivering an outstanding and well‑rounded sales and service experience to all guests and members by ensuring a welcoming, informative, and inclusive experience when they visit - you help inspire them to take the right next steps in pursuing their fitness goals within our community.
• Supporting an exceptional new member onboarding experience that helps members get connected to our fitness offerings. You are the first face they see when they walk in, so your friendly greeting/check‑in and prompt attention to their needs have a meaningful impact on their sense of belonging.

QUALIFICATIONS
Required Knowledge, Skills & Abilities

• Demonstrate authenticity, sincerity, and open‑mindedness; you show up as yourself and act with integrity.
• Self‑motivated and passionate about helping others, with a genuine interest in learning and personal growth.
• Strive to excel and consistently meet or exceed goals, maintaining a positive, can‑do attitude.
• Embrace challenges and view setbacks as opportunities to learn and grow.
• Possess a strong service mentality and a desire to deliver exceptional member experiences.
• Minimum of 1 year of experience in retail or fitness sales.
• CPR and AED certification required within 60 days of employment.

Availability

• Full-time, with flexible availability across weekdays, weekends, and holidays to best serve our member community

Travel Requirement

• Minimum travel may be required for training purpose and lead generation.

VARIABLE COMPENSATION:
Team Members in this role are eligible to participate in 24 Hour Fitness's Fitness Sales and Membership Sales Commission Plans. These plans reward exceptional service, incentivize success, and empower earning potential by aligning pay with your contributions.

BENEFITS AT 24
In line with our mission to create a healthier, happier world, we offer comprehensive benefits to help our team members do just that. We offer benefits such as paid time off, medical and dental coverage, 401k with match for qualifying positions, a free gym membership, and discounts on products and personal training. We also have a variety of Employee Resource Groups that you can connect with to participate in community events both in‑person and virtually.

Area of Interest

Service

summary

Benefits Summary

24 Hour Fitness offers benefit programs designed to meet the diverse needs of all team members, including health coverage, as well as Company paid benefits that are automatically provided at no cost, such as group life and accident insurance. There are eligibility requirements for each plan based on your position, hire and/or service date and your average hours worked. Benefit eligible team members may also accrue vacation hours. All 24 Hour Team members, and their eligible dependents, receive a complimentary membership.