Sales and Logistics Coordinator

Franklin Industries Co.; Franklin (Venango County); On-site; USD 42,000 - 64,000; Full time

Job summary

Franklin Industries Co. is seeking a Sales and Logistics Coordinator to align T-Post sales with production and shipping for Farm and Highway finishing.

You will process inquiries, enter orders in Sage 100, and provide customers with availability, status, and lead times while coordinating with Sales, Farm, Highway, and carriers. You will manage outbound transportation, obtain freight quotes, book truckload/LTL shipments, and handle Bills of Lading and shipping documentation.

Qualifications

• High school diploma or equivalent required.
• Experience in customer service, sales support, logistics, transportation, manufacturing, or a related function.
• Strong organizational and scheduling skills.
• Strong written and verbal communication skills.
• Ability to manage multiple orders, shipments and priorities simultaneously.
• Proficiency with computers and Microsoft Office.
• Ability to enter and retrieve information from ERP systems.
• Ability to work effectively with customers, carriers, production personnel, and leadership.
• Strong attention to detail and follow-through.

Responsibilities

• Serve as a primary contact for T-Post customer inquiries and orders.
• Enter customer orders accurately into Sage 100 and company systems.
• Prepare and communicate T-Post pricing per pricing authority.
• Provide customers with product availability, order status, lead-time, and shipping information.
• Coordinate customer requirements with Sales, Farm, Highway, and operations.
• Maintain accurate customer account and order information.
• Respond to questions and escalate pricing, quality, contractual, or service issues when needed.
• Communicate order changes to affected departments.
• Support existing customer relationships through timely communication.
• Assist VP of Sales & Marketing with T-Post sales activities as required.
• Review open Farm and Highway orders and anticipated shipping requirements.
• Coordinate with Farm and Highway leadership regarding product availability and completion dates.
• Enter and distribute shipping instructions and order information.
• Monitor orders from entry through production and shipment.
• Verify material availability before scheduling shipments.
• Communicate changes in production readiness affecting transportation.
• Coordinate customer pickup orders and notify customers when material is available.
• Maintain awareness of finished-goods inventory and open customer requirements.
• Escalate conflicts between requirements, material availability, production schedules, and transportation.
• Coordinate outbound transportation for finished Farm and Highway products.
• Obtain freight quotes and identify transportation options.
• Book and schedule truckload and LTL carriers.
• Negotiate freight rates within authority.
• Coordinate pickup dates with carriers and shipping personnel.
• Issue truck confirmations and provide information to departments and carriers.
• Monitor pickups and address delays.
• Maintain communication with carriers regarding status.
• Identify and qualify potential freight carriers.
• Maintain carrier contact and rate information.
• Coordinate transportation for customer pickups.
• Coordinate transportation to outside processors; book outbound/return transportation.
• Monitor materials sent to outside processors; notify status.
• Verify PO and vendor info for outside processing.
• Process Bills of Lading and other shipping documentation for outside_processing shipments.
• Coordinate with vendors on shipping availability.
• Prepare and process Bills of Lading and other documents.
• Verify shipment information before release (customer, product, quantity, destination, carrier).
• Prepare shipments for invoicing; provide product certifications and customer documentation.
• Maintain freight and shipment records; process POs and supporting docs.
• Scan/retain shipping docs; resolve discrepancies in orders or freight charges.
• Research and resolve discrepancies involving orders, shipments, freight charges.
• Obtain competitive freight rates while meeting delivery schedules.
• Monitor freight costs and identify unusual expenses.
• Verify freight invoices.
• Assist leadership in evaluating transport options balancing cost and customer requirements.
• Identify recurring freight problems and recommend improvements.
• Accurately enter and maintain data in Sage 100.
• Maintain documentation records and verify information before communicating status.
• Identify and correct data discrepancies and escalate as needed.
• Communicate effectively among Sales, Farm, Highway, Shipping, customers, carriers, and processors.
• Identify and resolve recurring logistics and order-processing issues; support standardized work and documentation.
• Support Franklin Industries' continuous improvement initiatives.

Skills

Customer service

Sales support

Logistics

Transportation

Manufacturing

Organizational skills

Scheduling

Communication

ERP systems

MS Office

Carrier coordination

Detail-oriented

Education

High School Diploma

Tools

Sage 100

Microsoft Office

Job description

The Sales and Logistics Coordinator is responsible for coordinating T-Post sales and customer service activities and managing outbound shipping logistics for Franklin Industries' Farm and Highway finishing departments.

This position serves as the primary coordination point between customers, Sales, Farm, Highway, Shipping, and freight carriers. The Coordinator processes T-Post inquiries and orders, communicates customer requirements, coordinates production and shipping information, books and schedules trucks, manages required shipping documentation, and monitors orders through shipment.

The position is responsible for maintaining accurate and timely communication so that customer orders are properly entered, production departments understand shipping requirements, transportation is available when material is ready, and finished products ship on time.

Required

• High School Diploma, GED, or equivalent.
• Experience in customer service, sales support, logistics, transportation, manufacturing, or a related function.
• Strong organizational and scheduling skills.
• Strong written and verbal communication skills.
• Ability to manage multiple customer orders, shipments, and priorities simultaneously.
• Proficiency with computers and Microsoft Office.
• Ability to accurately enter and retrieve information from ERP systems.
• Ability to work effectively with customers, carriers, production personnel, and company leadership.
• Strong attention to detail and follow-through.

Minimum Qualifications

• High School Diploma, GED, or equivalent.
• Experience in customer service, sales support, logistics, transportation, manufacturing, or a related function.
• Strong organizational and scheduling skills.
• Strong written and verbal communication skills.
• Ability to manage multiple customer orders, shipments, and priorities simultaneously.
• Proficiency with computers and Microsoft Office.
• Ability to accurately enter and retrieve information from ERP systems.
• Ability to work effectively with customers, carriers, production personnel, and company leadership.
• Strong attention to detail and follow-through.

Preferred

• Experience with Sage 100 or similar ERP software.
• Experience coordinating truckload and LTL freight.
• Experience in manufacturing or steel products.
• Experience preparing Bills of Lading and other shipping documentation.
• Experience with sales order processing and inventory systems.

Duties And Responsibilities

T-Post Sales and Customer Service

• Serve as a primary point of contact for T-Post customer inquiries and orders.
• Receive and process T-Post orders.
• Enter customer orders accurately into Sage 100 and applicable company systems.
• Prepare and communicate T-Post pricing in accordance with established pricing authority.
• Provide customers with product availability, order status, lead-time, and shipping information.
• Coordinate customer requirements with the Vice President of Sales & Marketing and Farm operations.
• Maintain accurate customer account and order information.
• Respond to customer questions and concerns and elevate pricing, quality, contractual, or service issues when appropriate.
• Communicate order changes promptly to affected departments.
• Support existing T-Post customer relationships through timely and accurate communication.
• Assist the Vice President of Sales & Marketing with T-Post sales activities as required.

Order Management and Production Coordination

• Review open Farm and Highway orders and anticipated shipping requirements.
• Coordinate with Farm and Highway leadership regarding product availability and expected completion dates.
• Enter and distribute applicable pick sheets, shipping instructions, and other order information.
• Monitor orders from entry through production and shipment.
• Verify material availability before scheduling shipments when required.
• Communicate changes in production readiness that affect scheduled transportation.
• Coordinate customer pickup orders and notify customers when material is available.
• Maintain awareness of finished-goods inventory and open customer requirements necessary to coordinate shipments.
• Escalate conflicts between customer requirements, material availability, production schedules, and transportation capacity.

Freight and Transportation Coordination

• Coordinate outbound transportation for finished Farm and Highway products.
• Obtain freight quotes and identify appropriate transportation options.
• Book and schedule truckload and LTL carriers based on shipment requirements.
• Negotiate freight rates within established company authority.
• Coordinate pickup dates and times with carriers and internal shipping personnel.
• Issue truck confirmations and provide required information to the appropriate department and carrier.
• Monitor scheduled pickups and address late, missed, cancelled, or rescheduled trucks.
• Maintain communication with carriers regarding shipment status and transportation issues.
• Identify and qualify potential freight carriers as required.
• Maintain carrier contact and rate information.
• Coordinate transportation requirements for customer pickups when applicable.
• Support inbound or interfacility transportation associated with Farm and Highway operations as assigned.

Outside Processing Logistics

• Coordinate transportation to and from galvanizers, powder coaters, and other outside processors as required.
• Book outbound and return transportation.
• Monitor material sent to outside processors and anticipated return dates.
• Communicate outside-processing status to Sales and affected production departments.
• Verify applicable purchase-order and vendor information associated with outside processing.
• Process Bills of Lading and other required shipping documentation for outside-processing shipments.
• Coordinate with vendors regarding shipping availability and expected completion dates.

Shipping Documentation

• Prepare and process Bills of Lading and other required shipping documents.
• Verify shipment information before release, including customer, product, quantity, destination, and carrier information.
• Prepare completed shipments for invoicing.
• Provide required product certifications and customer documentation associated with purchase orders.
• Maintain accurate freight and shipment records.
• Process freight purchase orders and supporting documentation as required.
• Scan and retain shipping and freight documentation according to company requirements.
• Research and resolve discrepancies involving orders, shipments, freight charges, or shipping documentation.

Freight Cost Management

• Obtain competitive freight rates while supporting required delivery schedules.
• Monitor freight costs and identify significant rate changes or unusual transportation expenses.
• Verify freight invoices and supporting documentation as assigned.
• Assist Sales leadership in evaluating transportation options that balance cost, availability, and customer requirements.
• Identify recurring freight problems and recommend practical improvements.

Sage 100 and Information Management

• Accurately enter and maintain customer order, shipping, and related information in Sage 100.
• Use Sage 100 to review orders, inventory, shipment status, and other information necessary to perform assigned responsibilities.
• Maintain accurate electronic and paper records.
• Verify information before communicating order or shipment status to customers and internal departments.
• Identify and correct data discrepancies within assigned authority and elevate issues requiring additional support.

Communication and Coordination

• Serve as a communication link among Sales, Farm, Highway, Shipping, customers, freight carriers, and outside processors.
• Participate in Sales, production, and shipping meetings as required.
• Communicate transportation constraints or anticipated shipping delays before they affect customer commitments whenever possible.
• Maintain professional relationships with customers, carriers, vendors, and internal departments.
• Escalate significant customer, transportation, inventory, or production issues to the Vice President of Sales & Marketing.

Continuous Improvement

• Identify recurring transportation, order-processing, and communication problems.
• Participate in Root Cause Analysis and problem-solving activities.
• Recommend improvements to order flow, shipping coordination, freight management, and customer communication.
• Support standardized work and accurate documentation of Sales and Logistics processes.
• Support Franklin Industries' continuous improvement initiatives.

Other Duties

• Assist the Vice President of Sales & Marketing as required.
• Provide backup support for related Sales and Logistics functions as trained and assigned.
• Attend required meetings and training.
• Perform other duties consistent with the purpose of the position as assigned.

Success Factors

• Care - Commitment to safety, quality, housekeeping, and employee development.
• Passion - Ownership of department performance and team success.
• Respect - Professional communication and positive employee relations.
• Learn - Continuous development of leadership and operational knowledge.
• Integrity - Accountability, honesty, and consistency.
• Teamwork - Collaboration across departments and functions.

Additional Competencies Include

• Customer Service
• Logistics Coordination
• Order Management
• Freight Scheduling
• Sage 100 Proficiency
• Inventory Awareness
• Production Coordination
• Documentation Accuracy
• Problem Solving
• Organization and Prioritization
• Written and Verbal Communication
• Attention to Detail
• Follow-Through

Physical Demands

The Associate Must Be Able To

• Sit and work at a computer for extended periods.
• Frequently communicate by telephone, email, and other electronic systems.
• Occasionally stand and walk throughout the facility.
• Access Farm, Highway, Shipping, and other production areas as required.
• Occasionally lift and carry office or shipping materials weighing up to 25 pounds.

Working Conditions

• Primarily office environment with regular interaction with a heavy industrial manufacturing facility.
• Occasional exposure to industrial noise, moving equipment, varying temperatures, and other manufacturing conditions when entering production or shipping areas.
• Required use of appropriate PPE when entering designated production areas.
• Occasional schedule flexibility may be required to resolve transportation or customer issues.

Performance Standards

Performance Will Be Evaluated Using The Following Criteria

Customer and Order Service

• Accuracy and timeliness of T-Post order processing.
• Responsiveness to customer inquiries.
• Accuracy of customer commitments and order-status communication.

Shipping Performance

• Timely booking and scheduling of Farm and Highway shipments.
• Effective coordination of trucks with product availability.
• Timely identification and resolution of transportation problems.
• Support of on-time shipment objectives.

Freight Management

• Effective use of competitive transportation options.
• Accuracy of freight documentation and purchase orders.
• Appropriate management and escalation of freight-cost issues.

Documentation and Systems

• Accuracy of Sage 100 entries.
• Accuracy and completeness of Bills of Lading, certifications, freight records, and other required documentation.
• Timely completion of required administrative processes.

Communication and Coordination

• Effective coordination among Sales, Farm, Highway, Shipping, carriers, customers, and outside processors.
• Timely communication of problems that could affect customer commitments.
• Professional customer and vendor interactions.

Continuous Improvement

• Identification and resolution of recurring logistics and order-processing issues.
• Support of standardized work and process improvement.

Attendance

• Dependability and punctuality.

Training and Development

Within 90 Days Of Employment, Associates Are Expected To

• Independently process routine T-Post orders from receipt through shipment.
• Demonstrate proficiency using Sage 100 for assigned Sales and Logistics functions.
• Demonstrate working knowledge of Franklin's T-Post products and applicable customer requirements.
• Demonstrate working knowledge of Farm and Highway products, shipping processes, and finished-goods flow.
• Independently obtain freight quotes and book routine truckload and LTL shipments.
• Demonstrate competency preparing Bills of Lading, truck confirmations, freight purchase orders, and other required shipping documentation.
• Demonstrate the ability to coordinate effectively with Farm, Highway, Shipping, customers, carriers, and outside processors.
• Demonstrate the ability to identify conflicts between material availability, customer requirements, and scheduled transportation and elevate them appropriately.
• Perform routine responsibilities independently with minimal supervision.

Machines/Equipment Used For Position

• Computer
• Sage 100
• Microsoft Office
• Email
• Telephone
• Scanner
• Shipping and Freight Documentation Systems
• Customer and Carrier Portals, as applicable