Sales and Customer Support Coordinator

Ultimate Seats; Florida; On-site; USD 35,000 - 52,000; Full time

Job summary

Ultimate Seats in Florida is seeking a friendly, organized Customer Service & Administrative Support Representative to be a key first point of contact for customers. You will provide exceptional service while supporting a variety of administrative tasks in a fast-paced setting.

The ideal candidate communicates well, stays calm under pressure, and collaborates effectively with team members to ensure a superior customer experience.

Qualifications

• High school diploma or equivalent required.
• Excellent verbal and written communication skills.
• Experience in customer service or administrative roles preferred.
• Strong computer and data entry skills.
• Comfortable handling a high volume of calls.
• Exceptional organizational and multitasking abilities.
• Positive attitude with problem-solving skills.
• Ability to work independently while contributing to a team.

Responsibilities

• Answer incoming customer phone calls and emails professionally and efficiently.
• Assist customers with product information, order inquiries, and general questions.
• Resolve customer concerns with patience, professionalism, and a positive attitude.
• Process customer orders and maintain accurate records.
• Perform data entry and general administrative duties.
• Build strong relationships by providing outstanding customer service.
• Follow company procedures and ensure customer issues are resolved promptly.
• Support other office and administrative tasks as needed.
• Work closely with team members to ensure an exceptional customer experience.

Skills

Verbal communication

Written communication

Data entry

Multitasking

Phone handling

Organizational skills

Education

High school diploma or equivalent

Job description

Job Description

Join Our Team

We are a well-established powersports company with over 25 years in business and proudly serving our local community for the past 17 years. Our team is passionate about delivering outstanding products and exceptional customer service.

If you enjoy staying busy, solving problems, and helping customers, this is the job for you. Every day brings something new, and you’ll quickly find yourself wondering where the day went.

Position Overview

We’re looking for a friendly, organized, and customer-focused individual to join our team as a Customer Service & Administrative Support Representative.

In this role, you’ll be one of the first points of contact for our customers, providing exceptional service while supporting a variety of administrative functions. The ideal candidate is an excellent communicator, enjoys working with people, stays calm under pressure, and thrives in a fast-paced environment.

What You’ll Do

• Answer incoming customer phone calls and emails professionally and efficiently.
• Assist customers with product information, order inquiries, and general questions.
• Resolve customer concerns with patience, professionalism, and a positive attitude.
• Process customer orders and maintain accurate records.
• Perform data entry and general administrative duties.
• Build strong relationships by providing outstanding customer service.
• Follow company procedures and ensure customer issues are resolved promptly.
• Support other office and administrative tasks as needed.
• Work closely with team members to ensure an exceptional customer experience.

What We’re Looking For

• Huge plus if you have experience in the motorcycle industry.
• Previous customer service or administrative experience preferred.
• Excellent verbal and written communication skills.
• Strong computer and data entry skills.
• Comfortable answering a high volume of phone calls.
• Exceptional organizational and multitasking abilities.
• Positive attitude with strong problem-solving skills.
• Ability to work independently while contributing to a team environment.
• High attention to detail and accuracy.
• High school diploma or equalit

Why Join Us?

• Established, stable company with a strong reputation.
• Fast-paced environment where every day is different.
• Supportive team atmosphere.
• Opportunity to grow with a successful and expanding business.
• Competitive compensation based on experience.

If you’re someone who enjoys helping people, staying organized, and working in a dynamic environment, we’d love to hear from you.

Company Description

Ultimate Seats are the manufacturers of the world's most comfortable Motorcycle Seats. These are comments from many of our customers:

“If you are looking for the ultimate in long ride comfort, this is it.”

“It feels like your butt has gone to heaven.”

“Now you can have the ride you have been waiting for.”

“Before I buy a new bike I make sure Ultimate makes a seat for it first.”

All Ultimate seats are designed with your ultimate comfort as the first priority. Our design expertise guaranties to give you a long distance no numbum ride with our exclusive comfort memory foam (our secret). Correct nose angle design prevents you sliding forward; you sit in our seat not on it.