Sales and Customer Service Representative

Naturescape; Appleton (WI); On-site; USD 22,000 - 31,000; Full time

Benefits offered by this job

Starting wage: $19+/hr

401K with 200% company match up to 6%

Health, dental, vision, supplemental保险

Job summary

Naturescape, a family-owned lawn and landscape company in Appleton, WI, is seeking a full-time Sales & Customer Service Representative. You’ll handle inquiries, help customers select services, and support the branch to ensure smooth daily operations.

Your role focuses on building relationships, offering solutions, and promoting our services while learning the business. Competitive pay and benefits included.

Qualifications

• Strong communication skills (phone and email).
• Positive, solution-focused attitude.
• Comfortable talking to customers and asking for the sale.
• Computer and typing skills.
• Willingness to learn with training provided.

Responsibilities

• Check customer emails and voicemails and respond with care to offer solutions.
• Identify sales opportunities to fulfill customer needs and aspirations.
• Build long-term relationships to help customers create a beautiful lawn and landscape.
• Process small amounts of mail daily to help the branch run smoothly.
• Reconnect with customers during winter to set up the season ahead.

Skills

Phone & email communication

Solution-oriented mindset

Sales ability

Computer & typing skills

Willingness to learn

Job description

Naturescape is seeking to hire a full-time Sales & Customer Service Representative to provide support at our Appleton, WI branch. Would you like to work with a stable, family-owned business? Would you like to be a valued, respected, and long-term member of a close-knit team? If so, look no further!

BENEFITS AT A GLANCE:

• Starting at $19+/hr, with opportunities for weekly incentives


• No experience necessary, training from a company that cares and wants you to be successful


• 401K with unheard of - 200% company match up to 6% - vested immediately


• Generous benefits: health, dental, vision, and supplemental insurance; HRA and HSA; up to 3 weeks of PTO and holidays in the first year of employment; and employee discounts


• Typical annual raises and yearly bonuses


• Advancement opportunities

A DAY IN THE LIFE OF A SALES AND CUSTOMER SERVICE REPRESENTATIVE

At Naturescape, your day is about more than just answering the phone, it's about making a real impact. You'll be supported by a close-knit team that wants to see you succeed.

Your mornings will start with checking in on customer emails and voicemails, you'll respond with care, offering solutions that genuinely help. As a vital team member, you will look for sales opportunities for our services to fulfill our customers' needs and aspirations. Your goal is to build long-term relationships with them by helping them create a haven where they can enjoy their beautiful lawn and landscape. Behind the scenes, you will help ensure the branch runs smoothly by processing small amounts of mail daily. During the winter months, you'll play a key role in reconnecting with our customers to ensure they're set up for the season ahead.

You will become comfortable having real conversations with people (even the hard ones) and not be afraid to ask for the sale. At our branch, you'll play a key role in both sales and customer service, and you don't need a background in either to succeed. We're seeking someone with:

• Strong communication skills (phone and email)


• A positive mindset, with a solution-focused attitude


• Comfortable talking to customers and asking for the sale


• Computer and typing skills


• The confidence to try new things and be willing to let us teach you the rest

In this role, you will typically work Monday through Thursday from 8 a.m. to 5 p.m. and Friday from 8 a.m. to 4 p.m.

We value people who are willing to learn and grow, so you don't need to know everything about lawn care or the above topics. If you've had previous experience as an Office Assistant, Receptionist, Customer Service Representative, or Sales Associate, those skills may help you excel quickly in this role.

ABOUT NATURESCAPE

Naturescape is a family-owned company that is 100% committed to making our customers happy with our lawn and landscape care. Since our humble beginnings in Appleton, WI, in 1986, we have been committed to providing the highest quality service, guaranteeing satisfaction, and offering very affordable prices. Because of these continued commitments, we have grown and now have 38 locations around the Midwest and South.

We know that we owe this success to our outstanding team. We care about employee satisfaction and want you to love your job. Here at Naturescape, we have a team culture where management is always willing to train and take the time to help.

For the benefit of our employees, customers, and anyone who interacts with Naturescape, we are proud to be a drug-free workplace and provide safe and healthy working conditions at all of our branches.

HERE'S WHAT OUR EMPLOYEES LOVE ABOUT WORKING AT NATURESCAPE

"Management is team-oriented and genuinely interested in employees, the team environment is positively reinforced, and overall, a great place to be."

"Everyone has made an effort in training me. People actually care about me and my family, along with things we are involved in."

"Naturescape is an awesome company to work for . . . very generous and have always been very caring and understanding. I am happy to have chosen Naturescape for my career."

ARE YOU READY TO JOIN OUR TEAM?