Sales and Conference Services Coordinator – Kimpton Surfcomber Hotel

Kimpton Hotels & Restaurants; Miami Beach (FL); On-site; USD 42,000 - 62,000; Full time

Job summary

Kimpton Hotels & Restaurants in Miami Beach is seeking a proactive sales coordinator with a passion for hospitality and customer service. You will support group bookings, prepare proposals, and work closely with Sales Managers to ensure accurate, timely communication with clients.

The role requires at least two years in hospitality, a hospitality degree preferred, and strong computer skills. You’ll manage billing, enter data into sales systems, and help create memorable guest experiences.

Qualifications

• Two years of experience in hospitality industry.
• Bachelor’s degree in hospitality preferred.
• Flexible schedule, including evenings, weekends and holidays.
• Strong understanding of customer and market dynamics.
• Strong computer skills and proficiency in MS Office.
• Well organized with excellent follow-up skills.
• Excellent communication and a passion for creating personable guest experiences.

Responsibilities

• Complete contracts and proposals with accuracy, and communicate timely and professionally with clients.
• Coordinate with Sales Managers to execute group bookings and update changes.
• Set up accurate billing for each group.
• Enter information into Sales, POS and Event Management systems.
• Assist in booking individual reservations within special rate categories.
• Run group reports and maintain bookings in property systems.
• Answer phones and correspondence as required.
• Take leads by phone and email and process in the sales system.

Skills

Sales experience

Customer service

Organization

Communication skills

MS Office proficiency

Education

Bachelor's degree in hospitality

Tools

MS Office

Job description

Why We’re Here

We believe heartfelt, human connections make people’s lives better. Especially the people who work here.

Our founder, Bill Kimpton rebelled against impersonal, generic hospitality that makes people feel disconnected. He initiated a new boutique hotel standard and environment where people could connect, from the heart. That was the goal then, and it is still our purpose today.

Your work here has meaning. You’re here to improve the lives of coworkers, guests, owners, communities, and together we make that happen. It’s what drives all that we do. Every day you can improve lives in your own, unique way and you can expect the same in return. It all starts with you.

How We’re Different

Our San Francisco-born entrepreneurial spirit and zest for life kick started this culture in 1981, and it shines through to this day.

It all flows from you. The lively, rebellious, genuine you – with your diverse background, talents, experiences, and plucky personality – is fully welcome, and celebrated here. Because we know that when people can be themselves at work, they shine.

That’s what we seek out and celebrate. It’s people of all kinds who share a knack for creativity and self-leadership. People who don’t need to be told what to do to get things done. People who have an innate passion for making others’ lives better.

It adds up to a work environment that’s a bit quirky, irreverent, exciting, uncommon, empowering, and downright exceptional. Guests feel it; you’ll feel it too.

What You’ll Do

You’re an ambitious individual with a passion for sales and customer service as well as outstanding organization, computer, and property systems management skills. You value customer service and have a genuine approach to helping guests!

Some of your responsibilities include:

• Complete contracts and proposals with accuracy, and communicate timely and professionally with clients.

• Coordinate with Sales Managers to execute group booking accordingly in appropriate systems. Any additional group changes will be updated by the sales coordinator.

• Set up accurate billing for each individual group.

• Enter pertinent information into Sales, POS and Event Management systems.

• Regularly assist in booking individual reservations that fall into special rate categories.

• Run group reports through our sales system and continually maintain group bookings in property systems.

• Type, answer telephones, send correspondence, etc. (as required)

• Take leads both over the phone and email, then process in our sales system.

What You Bring

• 2 years of experience in hospitality industry.

• Bachelor’s degree in hospitality preferred.

• Flexible schedule, able to work evenings, weekends and holidays.

• Strong understanding of customer and market dynamics and requirements.

• Strong computer skills and proficient in MS Office.

• Well organized, detail oriented with excellent follow-up skills.

• Excellent communication skills and passion for creating ridiculously personable experiences for guests!

Differences make a difference. We are committed to creating a culture that reflects the diversity of our hotel and restaurant guests. With that goal in mind, we encourage each of our employees to understand, accept, and celebrate differences among people. That includes different personalities, lifestyles, work styles, education, and experience. We also welcome and embrace people of all races, ethnicities, ages, religions, physical abilities, sexual orientation, gender identities and genders. For our complete EEO policy click here (https://ihg.scene7.com/is/content/ihg/IHG_DAM/kimpton-hotels/2018-brand-pages/amer/pdfs/eeo-policy-kimpton.pdf).

Be Yourself. Lead Yourself. Make it Count.