Sales and Client Experience Specialist

PNC Business Credit; Birmingham (AL); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Life insurance

Disability insurance

401(k) with company match

Pension plan

Stock purchase plan

Dependent care reimbursement

Adoption assistance

Educational assistance

Wellness program

Job summary

PNC is hiring a Sales and Client Experience Specialist for our Retail Banking team in Birmingham, AL. The role focuses on executing sales and client experience strategies, coaching front-line teams, and coordinating initiatives with stakeholders to drive revenue and customer satisfaction.

Ideal candidates bring 3+ years of relevant experience, a Bachelor's degree, and a track record in retail banking or sales. This is an in-office role with comprehensive benefits and opportunities for growth.

Qualifications

• Bachelor's degree required.
• 3+ years of relevant/direct industry experience.
• Background in retail banking or sales preferred.

Responsibilities

• Supports sales and customer experience strategy execution.
• Is accountable for tactical execution in one or more channels.
• Supports the development of tactics aligned with strategic priorities.
• Implements initiatives to grow revenue including acquisition, growth, retention, and cross-channel experiences.
• Through observation and coaching, identifies variability in performance and makes recommendations to management to address performance gaps.
• Directs the development and delivery of readiness materials for the execution of sales and client experience initiatives.
• Coordinates the execution of sales and customer experience strategies and tactics with key stakeholders.
• Monitors, observes and coaches at the front line.
• Communicates results and best practices, and makes recommendations to management.

Skills

Account management

Customer experience

Negotiation

Operations management

Strategic planning

Education

Bachelor's degree

Job description

# **Position Overview**At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As a Sales and Client Experience Specialist within PNC's Retail Banking organization, you will be based in Birmingham, AL.PNC is an in-office company that fosters a supportive culture where employees can thrive and achieve balance. We encourage candidates to connect with their recruiter and hiring manager to understand workplace expectations and ensure the role aligns with their goals.PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.# **Job Description*** Supports sales and customer experience strategy execution. Is accountable for tactical execution in one or more channels.* Supports the development of tactics aligned with strategic priorities. Implements initiatives to grow revenue including acquisition, growth, retention, and cross-channel experiences.* Through observation and coaching, identifies variability in performance and makes recommendations to management to address performance gaps .* Directs the development and delivery of readiness materials for the execution of sales and client experience initiatives.* Coordinates the execution of sales and customer experience strategies and tactics with key stakeholders. Monitors, observes and coaches at the front line. Communicates results and best practices, and makes recommendations to management.PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:* **Customer Focused** - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.* **Managing Risk** - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.# **Qualifications**Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and required certifications/licensures needed to be successful in this position.## **Preferred Skills**Account Management, Competitive Strategies, Customer Experience (CX), Negotiation, Operations Management, Strategic Planning## **Competencies**Decision Making and Critical Thinking, Effective Communications, Influencing, Knowledge Of Sales Channels, Planning and Organizing, Products and Services, Program Management (M0260), Sales Function, Strategic Sales Planning## **Work Experience**Roles at this level typically require a university / college degree, with 3+ years of relevant / direct industry experience. Certifications are often desired. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.## **Education**Bachelors## **Certifications**No Required Certification(s)## **Licenses**Candidates being considered for this position will be subject to additional background checks as required by Consumer Financial Protection Bureau regulations.## **Language Assessments**No Required or Preferred Language Assessments# **Benefits**PNC offers a comprehensive range of benefits to help meet your needs now and in the future. Depending on your eligibility, options for full-time employees include: medical/prescription drug coverage (with a Health Savings Account feature), dental and vision options; employee and spouse/child life insurance; short and long-term disability protection; 401(k) with PNC match, pension and stock purchase plans; dependent care reimbursement account; back-up child/elder care; adoption, surrogacy, and doula reimbursement; educational assistance, including select programs fully paid; a robust wellness program with financial incentives.In addition, PNC generally provides the following paid time off, depending on your eligibility: maternity and/or parental leave; up to 11 paid holidays each year; 9 occasional absence days each year, unless otherwise required by law; between 15 to 25 vacation days each year, depending on career level; and years of service.To learn more about these and other programs, including benefits for full time and part-time employees, visit pncthrive.com.