Sales Analyst

Liberty Mutual Insurance Group; Seattle (WA); On-site; USD 70,000 - 110,000; Full time

Job summary

Liberty Mutual Insurance Group seeks a Sales Analyst in Sales Operations to support the SFDC CRM application and global NetApp Sales users. You will work with cross‑functional teams across Sales, Marketing, IT, and Enterprise reporting to resolve issues and implement new features.

You will perform UAT testing, data quality checks, and generate ad‑hoc reports, while ensuring SLAs and delivering a positive user experience for the sales organization.

Qualifications

• Bachelor’s Degree required.
• Minimum two years CRM tool experience required.
• Minimum two years in Sales Processes/Incident (Case) management preferred.
• Salesforce.com admin experience required.
• Excellent English communication skills.

Responsibilities

• Provide daily CRM support for lead, contact, account, and opportunity management.
• Perform problem analysis and root-cause identification.
• Meet quality standards and SLAs.
• Improve sales user experience and drive process improvements.
• Conduct data quality analysis and ad-hoc reporting.
• Analyze and report support metrics.
• Learn enterprise systems integration with CRM/ERP and BI.
• Coordinate UAT for major releases and fixes.

Skills

Salesforce admin

CRM data analysis

Stakeholder comms

UAT testing

Education

Bachelor’s Degree

CRM Tool experience

Salesforce Admin experience

Tools

Salesforce

CRM software

IT systems

Job description

Job Summary

As a Sales analyst in Sales Operations, you are in a role that is essential to the success of the SFDC CRM application. You will deliver outstanding support services to NetApp Sales users and partner community spread across the globe. You will need to work closely with cross‑functional teams which includes Sales, Marketing, IT, Sales Operations, Order Management & Enterprise reporting and Master data management team. This position requires problem solving skills, analytical skills, identifying and uncovering change requirements, do User Acceptance Testing of new features and bug fixes. This is a challenging and exciting position with an opportunity to directly impact the effectiveness and success of the sales organization.

Essential Functions

• Provide outstanding daily operational support for CRM system, which includes lead management, contact management, user management, account management, opportunity management, forecasting, admin/configuration changes for both direct (field) and indirect (channel) sales force.
• Perform problem analysis and get to the root cause of user reported issue.
• Comprehension and capability of meeting Quality and Service Level Agreements (SLAs).
• Proactively improve the sales user experience and make sales tools a competitive advantage, identify/recommend and implement process improvements to ensure a positive customer experience.
• Perform data quality management – Data analysis, Quality checks and ad‑hoc reporting.
• Analyze and report support metrics.
• Learn and understand Enterprise systems and how they are integrated, including Customer Relationship Management (CRM), Enterprise Resource Planning (ERP), Systems/Applications/Products in Data Processing, Customer Master data and Enterprise Business Intelligence which are essential to this role.
• User Acceptance Testing (UAT) of features and bug fixes for major releases and maintenance releases.
• Engage business program managers and technical resources when necessary.

Job Requirements

• Experience with salesforce.com administration – Security/visibility model, User administration etc. (Minimum of 2 years).
• Good understanding of sales processes and sales systems.
• Excellent interpersonal and customer relations skills demonstrated through strong presentation, verbal and written communication.
• Good understanding of IT and marketing processes and their objectives, as related to sales and Sales support, Creative approach to problem solving.
• Must be flexible to work in 24/5 model – APAC, EMEA and US business and work in shift as assigned by the lead/manager.
• Be a proactive contributor and subject matter expert on projects.
• Excellent English language; including verbal, written and comprehension skills.

Education

• Bachelor’s Degree – Required.
• Minimum of two years of experience with Customer Relationship Management (CRM) Tool – Required.
• Minimum of two years enterprise experience in Sales Processes/Incident (Case) Management – Preferred.
• Work experience as Admin in CRM application (Salesforce.com) – Required.

Benefits

• We expect a healthy work‑life balance.
• Our volunteer time off program is best in class, offering employees 40 hours of paid time off per year to volunteer with their favorite organizations.
• We provide comprehensive medical, dental, wellness, and vision plans for you and your family.
• We offer educational assistance, legal services, and access to discounts.
• We also offer financial savings programs to help you plan for your future.

If you run toward knowledge and problem‑solving, join us.