SALES AGENT- Airport

GSP Transportation Inc; Greensboro (NC); On-site; USD 32,000 - 45,000; Full time

Job summary

GSP Transportation Inc. seeks a motivated Customer Service Agent to welcome customers, assess needs, explain rental options, and suggest value-added products. You will drive consultative sales from reservation through return and ensure a smooth customer journey.

The role emphasizes sales-focused service, teamwork, and adherence to company policies while delivering excellent customer experiences across multiple touchpoints.

Qualifications

• At least one year of sales or customer service experience.
• Must be 21+ with valid driver’s license and a clean MVR.
• Open availability including nights and weekends.
• Proficient with Microsoft Word and Excel.
• Strong teamwork and a positive attitude.

Responsibilities

• Provide prompt, professional service throughout the customer journey, including reservations, vehicle pickup, returns, and issue resolution.
• Explain rental terms, vehicle features, rates, and available services clearly and accurately.
• Confirm customer eligibility, prepare rental agreements, process payments, and maintain accurate records.
• Engage customers in consultative sales conversations, identify needs, and confidently recommend protection products, upgrades, fuel options, and additional equipment.
• Meet or exceed individual and location sales goals by maximizing each interaction and converting opportunities into solutions.
• Coordinate vehicle availability and verify each vehicle meets cleanliness, safety, and readiness standards.
• Safeguard customer information and comply with company rental and operating procedures.
• Support daily location operations by maintaining a professional work area and assisting with tasks.
• Maintain current job knowledge and strengthen relevant skills.
• Perform additional duties as assigned to support business needs.

Skills

Sales experience

Customer service experience

Teamwork

Attention to detail

Communication skills

Education

High School Diploma or equivalent

Tools

Microsoft Word

Microsoft Excel

Job description

Turn your talent for sales and customer service into a rewarding career. As a Customer Service Agent (CSA), you will welcome customers, understand their needs, explain rental options, and recommend products that add value to their experience. We are looking for energetic, sales-driven professionals who enjoy building relationships, achieving sales goals, and delivering exceptional service from reservation to return.

Key Responsibilities

• Provide prompt, professional service throughout the customer journey, including reservations, vehicle pickup, returns, and issue resolution.
• Explain rental terms, vehicle features, rates, and available services clearly and accurately.
• Confirm customer eligibility, prepare rental agreements, process payments, and maintain accurate records.
• Engage customers in consultative sales conversations, identify their needs, and confidently recommend protection products, vehicle upgrades, fuel options, and additional equipment that add value to their rental experience.
• Meet or exceed individual and location sales goals by maximizing each customer interaction, overcoming objections, and converting opportunities into solutions that benefit both the customer and the business.
• Coordinate vehicle availability and verify that each vehicle meets cleanliness, safety, and readiness standards.
• Safeguard customer information and comply with company rental and operating procedures.
• Support daily location operations by maintaining a professional work area, completing required training, and assisting with assigned tasks.
• Maintain current job knowledge and continuously strengthen relevant skills.
• Perform additional duties as assigned to support business needs.

Qualifications

Required

• Must be at least 21 years of age.
• Valid, unrestricted driver’s license and a satisfactory three-year Motor Vehicle Report (MVR).
• At least one year of sales or customer service experience.
• Open availability to work a flexible schedule, including days, nights, weekends, and holidays.
• Basic computer proficiency, including data entry, typing, and experience with Microsoft Word and Excel.
• Ability to complete tasks accurately, efficiently, and with a positive attitude.
• Ability to work effectively as part of a team.
• High school diploma or equivalent.

Management Responsibilities

This position has no direct supervisory responsibilities.

Work Environment & Physical Requirements

• Prolonged periods of sitting, working on a computer, twisting, bending, and walking; getting in and out of vehicles, driving, and inspecting vehicles
• May require periods of servicing and cleaning vehicles, lifting cleaning equipment, and using cleaning products
• Flexible Spending Accounts
• Health Savings Account
• Life insurance
• 401(k) Retirement Savings
• 401(k) matching
• Paid time off (PTO)
• Employee Assistance Program
• Employee Car Rental Discounts
• On-the-job training
• Opportunities for advancement
• Referral Program

Driven by Purpose. United by C.A.R.S.

GSP Transportation has built a proud legacy over more than 30 years in business. We are the largest Hertz, Dollar, and Thrifty franchisee in North America—and we are just getting started. Our mission is to lead the industry in performance, service, and culture by continuously improving how we operate, serve, and SUCCEED TOGETHER. Our C.A.R.S. values—Consistency, Accountability, Relationships, and Service—bring that mission to life, inspiring us to deliver exceptional experiences, build lasting partnerships, support one another, and create new opportunities for shared success.

Equal Opportunity Employment

GSP Transportation is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by applicable federal, state, or local law.

Disclaimer

This job description describes the general nature and level of work performed. Duties and responsibilities may change at any time with or without notice based on business needs. This description does not constitute a contract of employment.