Sales Advocate PT - MD 618

Paycom; Wheaton (MD); On-site; USD 19,000 - 28,000; Full time

Job summary

Talk4less Wireless, a Cricket Wireless Dealer, seeks a driven Wireless Consultant to deliver outstanding customer service and promote Cricket products. You will learn promos and policy updates, maintain clean displays, process transactions, and help retain customers in a fast-paced retail setting.

Responsibilities include welcoming customers, handling paperwork, and assisting with store operations, including weekend and holiday shifts as needed.

Qualifications

• High school diploma or GED or equivalent experience.
• At least 1 year of retail sales or customer service experience.
• Wireless sales experience preferred but not required.
• Proficiency with word processing, spreadsheets, basic computer skills, troubleshooting, POS systems, and cash handling.

Responsibilities

• Provide customer service and greet customers in a friendly, timely manner.
• Learn promos, price changes, and policy updates proactively.
• Handle administrative tasks and coordinate with management to resolve issues.
• Keep store clean, stock accessories, and maintain displays per corporate standards.
• Open and close store, secure sensitive items, and ensure timely cash handling.
• Sell no-contract wireless phones, service plans, and accessories; strive to retain customers.
• Participate in outside sales events or promotions; work flexible hours including weekends and holidays.

Skills

Retail sales

Customer service

Communication

Time management

Coachability

Team collaboration

Adaptability

Education

High school diploma/GED

Tools

Word processing

Spreadsheets

Basic computer skills

Troubleshooting

POS systems

Cash handling

Job description

Talk4less Wireless is an authorized Cricket Wireless Dealer that helps bring the ATT brand to life. Part of our success comes from the devotion and involvement of our CEO, and the culture he brings into the organization. The foundation of this company was built on hard work and dedication based on 3 key factors, marketing of the business, sales process, and customer service engagement. Talk4less is looking for ambitious, goal-oriented, passionate, tenacious, assertive, confident, motivated, competitive, honest, sales representatives who place an emphasis on customer service and retention above all else. We evaluate the strengths and weaknesses for each individual team member and place them in a position to succeed. Additional talents and skills are always welcome, and extra incentives may be earned if we find a way to apply it to the business but most importantly, we are looking for individuals that are coachable and willing to do the job. Join our team and be part of something great, be part of our future success.**Wireless consultant job duties include:Customer service, greeting in a friendly & timely manner, creating a positive work environmentBeing knowledgeable and proactive in learning new promos, price changes, and policy updatesProficiency in administrative and operational tasks – filing paperwork and forms, being communicative with management to resolve issues, etc.Maintains store cleanliness, stocks accessories, and keeps displays current and compliant to corporate standardsUtilizes time management, shows up on time and has store ready to open, closes store properly and makes sure all sensitive items have been securedPassionate customer advocate with the desire to be yourself when connecting and having fun with our customers.Desire to be a part of the game-changing Cricket store team.Competitive drive and confidence to succeed in a fast-paced sales environment.Willingness to work alongside peers and store leaders, learning and sharing best practices, while serving customers and providing resolutions to issues.Effective at balancing customer experience and performance goals.Sell no-contract wireless phones, service plans and accessories in a fast-paced environmentDeliver outstanding service striving to retain and gain customersParticipate in outside sales events or promotionsWork flexible hours, weekends and holidays at various locationsWireless consultant minimum requirements include:High school diploma/GED, or equivalent experienceOne year of retail sales or customer service experience; wireless sales (AT&T, Verizon, Sprint, T-Mobile, Boost Mobile, Cricket, etc.) is preferred but not requiredManagement experience is not required, but preferred for moving further into store management/ownershipProficiency with word processing, spreadsheets, basic computer skills, troubleshooting, Point-of-Sale systems, and cash handlingWireless consultant minimum requirements include:High school diploma/GED, or equivalent experienceOne year of retail sales or customer service experience; wireless sales (AT&T, Verizon, Sprint, T-Mobile, Boost Mobile, Cricket, etc.) is preferred but not requiredManagement experience is not required, but preferred for moving further into store management/ownershipProficiency with word processing, spreadsheets, basic computer skills, troubleshooting, Point-of-Sale systems, and cash handling