Sales Advisor

Big O Tires; Blue Springs (MO); On-site; USD 40,000 - 56,000; Full time

Job summary

Big O Tires in Blue Springs is seeking a Sales Advisor to deliver fast, accurate customer service and assist with tire sales at our Missouri location. You will learn company policies, handle transactions, promote products, and help keep the store clean while delivering a positive customer experience.

The role requires strong communication, sales aptitude, and ability to perform basic math. You will be part of a team focused on customer satisfaction and store profitability.

Qualifications

• 18 years of age or older.
• Ability to learn new concepts and use technical materials.
• Strong verbal communication skills.
• Sales abilities.
• Ability to perform basic mathematical calculations including addition, subtraction, multiplication, division, averages and percentages and making change.
• Ability to safely operate automatic and manual transmission vehicles.

Responsibilities

• Monitor customer service area and host waiting customers, providing fast and friendly customer service.
• Handle complaints courteously and efficiently per company policy.
• Inspect vehicles and review maintenance requirements to promote needed products and services.
• Effectively promote sales through explaining benefits, implementing promotions, and using suggestive selling techniques.
• Prepare warranties, service agreements, and recording/registration of tire sales.
• Conduct accurate sales transactions and report any discrepancies.
• Assist store manager in meeting company expectations around ticket averages and profitability.
• Support store operations with opening/closing tasks, inventory, reporting, and merchandising.
• Maintain clean facilities and store appearance to Big O Tires standards.
• Safely operate customer vehicles in service areas.
• Assist in training of new employees as needed.
• Complete required training such as Today’s Class Technician.

Skills

Verbal communication

Sales skills

Learning agility

Math skills

Computer literacy

Job description

Overview

Big O Sales Advisors perform customer service and sales duties in an accurate and timely manner in accordance with all company programs, policies, and procedures, ensuring proper customer education and follow through on customer maintenance and repairs. MFA Petroleum Company is an Equal Opportunity/Drug-Free Employer.

Responsibilities

• Monitor customer service area and host waiting customers, providing fast and friendly customer service
• Handle complaints courteously and efficiently per company policy
• Inspect vehicles and review vehicle owner’s manual maintenance requirements to prioritize and promote needed products and services with customers and management
• Effectively promote sales through explaining the benefits of products and services, implementing promotions and sales, and using suggestive selling techniques
• Prepare necessary sales documentation such as warranties, service agreements, and the recording and registration of tire sales
• Conduct efficient and accurate sales transactions; notify supervisor of any sales, cash or operating discrepancies
• Manage ticket average and profitability, and assist store manager in meeting company expectations
• Support store operations by assisting with opening/closing tasks, inventory, sales reporting, processing adjustments, merchandising and other related functions as required.
• Protect company assets by properly cleaning, maintaining, and storing tools and equipment
• Properly check-in vendors, receive merchandise, and stock shelves
• Clean facilities, maintaining internal and external store appearance to comply with Big O Tires standards
• Safely operate customer vehicles with automatic and manual transmissions, moving vehicles as needed to, and away from, service areas
• Assist in the proper training of new employees as needed
• Timely complete daily Today’s Class Technician and other required training
• All MFA Oil employees are expected to know and adhere to company and position specific policies and procedures. While this job description contains the primary duties of the position, employees may be expected to perform other duties as assigned.

Job Requirements

• 18 years of age or older
• Ability to learn new concepts and use technical materials
• Ability to consistently operate a computer and other office productivity machinery
• Strong verbal communication skills
• Sales abilities
• Ability to perform basic mathematical calculations including addition, subtraction, multiplication, division, averages and percentages and making change
• Ability to safely operate automatic and manual transmission vehicles