Sales Administrator

Hornblower Corp; Orlando (FL); On-site; USD 42,000 - 54,000; Full time

Job summary

Hornblower Group is seeking a Social Sales Administrator to manage administrative duties under the Director of National Sales. The role supports lead generation, scheduling, documentation, and client communications across regional teams.

You will interact with Anchor Reservation System, Talkdesk, and Salesforce while ensuring accurate records, timely responses, and strong guest engagement. This important position underpins sales operations and guest experience.

Qualifications

• Minimum of two years of related work experience.
• Clear written and verbal communication skills.
• Strong organizational and multitasking abilities.

Responsibilities

• Maintain scheduling records, process punch edits, manage time-off requests and keep files accurate.
• Provide phone support and assist with lead generation to drive sales and guest engagement.
• Manage inbound sales emails and respond promptly with professional tone.
• Support team by recording meeting notes, distributing recaps and action items.
• Coordinate team recognition programs and assist with forecasting updates.

Skills

Communication

Organization

Time management

Tools

Anchor Reservation System

Talkdesk

Salesforce CRM

Job description

Posted Tuesday, July 28, 2026 at 7:00 AM

Hornblower Group is a global leader in experience and transportation. Spanning a 100-year history, Hornblower Group’s portfolio of international offerings includes water- and land-based experiences and ferry and transportation services. City Experiences, Hornblower Group’s premier experience division, offers dining and sightseeing cruises and walking and food tours through the City Cruises, Walks, and Devour brands. City Ferry, part of Hornblower Group’s Ferry and Transportation Division, is the largest private operator of high-speed passenger and vehicle ferries in the United States, carrying more than 10 million passengers annually and operating services including NYC Ferry, Puerto Rico Ferry, and other regional ferry systems . Hornblower Group’s subsidiaries include Hornblower Marine, which provides vessel outhaul and maintenance services at Bridgeport Boatworks in Bridgeport, Connecticut, and Seaward Services, Inc., a full-service shipping, waterfrontlogisticsand management company that specializes in the operation and maintenance of government and commercial vessels. Additionally, Anchor Operating System, LLC, a Hornblower Group subsidiary and independent entity, provides reservation,ticketingand website integration services for clients in the transportation,tourismand entertainment industries. Today, Hornblower Group’s global portfolio covers over 10 countries, over 50 U.S. cities and serves more than 20 million guests annually. Headquartered in Orlando, Florida, Hornblower Group’sadditionalcorporate officesresidein San Francisco, California; Boston, Massachusetts; Chicago, Illinois; London, United Kingdom; New York, New York; Dublin, Ireland; and across Ontario, Canada. For more information, visithornblowercorp.com.

Position Summary:

CityExperiences'mission is to create amazing experiences for our guests. The successful Social Sales Administrator will handle all duties as it relates to the management of all administrative duties as guided by the Director of National Sales.

Duties and Responsibilities:

• Maintain employee scheduling records, process punch edits, manage time-off requests and ensure schedule filesremainaccurateand up to date
• Oversee maintenance, organization,and accuracy of team’s shared drive and Confluence documentation
• Attend meetings, record detailed notes, and distribute meeting recaps and action items to the team
• Provide phone support and assistwith lead generation efforts to drive sales opportunities and enhanceguestengagement
• Manage and respond to inbound sales email inquiries in a timelyand professional manner
• Monitor and manage social team voicemail communications, ensuring prompt follow up and resolution
• Ensure all cruise turnover processes are completed accurately and efficiently, providing additionalsupport when necessary
• Assistwith coverage of team responsibilities during employee absences, including out-of-office support as needed
• Effectively interacts with accounting departments
• Regularly audits group payments due, ensuring that no cruise boards without payment in full
• Support Account Managers by providing lead coverage, maintainingbooks ofbusinessandassistingwithguestfollow up activities
• Coordinate team recognition initiatives, including the administration of the RESPECT program, birthdayand work anniversary acknowledgements
• Conduct Tier 3 lead outreach and follow-up activities to maximize conversion opportunities
• Maintain and update sales forecasts during the Director’s absence to ensure continuity of reporting
• Become proficient in Anchor Reservation System, TalkdeskPhone System and Salesforce CRM System
• As directed, handle guest’s complaints, with a focus on complete resolution and guest satisfaction
• Perform additionaladministrative, operation and sales support duties as assigned

Requirements & Qualifications:

• Minimum of two (2) years ofpreviousrelated work experiencerequired
• Communicate effectively in written and oral form
• Maintaina high levelof organization
• Handle multiple tasks/projects at one time
• Focus on guest needs
• Establish andmaintaineffective working relationships as required by job responsibility
• Listen effectively, assess the situation,determinerelevantissuesand suggest solutions
• Work with Microsoft Office applications

The RESPECT Service System embodies our mission, vision, values and operating principles. By creating a company culture that puts RESPECT at its core, we believe it will drive us to achieve our goal of becoming a Global Experiences and Transportation Leader.

EEO / Disabled / Protected Veteran Employer. Hornblower is proud to be an Equal Employment Opportunity employer. We offer equal employment opportunities to all qualified individuals and prohibit discrimination and/or harassment of any type, including but not limited to discrimination and or harassment based upon race, religion, religious creed, color, national origin, ancestry, citizenship, sex, sexual orientation, gender, gender identity, gender expression, age, pregnancy or relation medical conditions, childbirth, breastfeeding, parental status, veteran and/or military status, disability (physical or mental), medical condition, genetic information or characteristics, political affiliation, domestic violence survivor status, marital status, or other characteristics prohibited by federal, state, or local law. Additionally, as a federal, state, and local contractor, Hornblower complies with government regulations, including affirmative action responsibilities for qualified individuals, where and as they apply. The company also participates in the E-Verify program in certain locations.