Sales Administrator

Penske Automotive Group; Fair Field (AR); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Fortune 500 status

Glassdoor Best Places

Commission-based pay

Healthcare & 401k plan

Career growth opportunities

Culture of integrity

Job summary

Audi Fairfield, a Penske Automotive Group dealership, invites you to join our team as a Sales Assistant. You will help the Sales team locate vehicles, respond to customers, and support the sales process while following up after purchases. The role requires strong communication and a customer‑first mindset.

We offer a commission-based pay structure, comprehensive benefits, and opportunities for career growth through training and development. A positive, team‑oriented culture is core to our values.

Qualifications

• Ability to provide exceptional customer experiences.
• Strong communication and interpersonal skills.
• Excellent organizational and multitasking abilities.
• Positive, team‑oriented attitude and reliability.

Responsibilities

• Assist the Sales team in finding specific vehicles and responding to customers.
• Support the sales process and follow up with customers after vehicle purchase.
• Explain vehicle features and benefits to customers with confidence.
• Prepare sales orders and paperwork per dealership policy.
• Deliver vehicles to customers and ensure understanding of operating features.
• Maintain a high level of customer satisfaction and professionalism.

Skills

Customer service

Communication

Organization

Team player

Time management

Job description

Audi Fairfield, a Penske Automotive Group dealership, is looking for a Sales Assistant to join our team and deliver extraordinary customer experiences.

JOIN OUR TEAM

At Penske Automotive Group (PAG), we strive to create a positive and challenging workplace that promotes excellence and achievement, and we aim to deliver the very best experience possible to our customers. We are looking for dedicated and motivated professionals who share that same passion to join our team.

Imagine working in a professionally and financially satisfying job where you have the opportunity to make a positive impact on our organization and customers every day. The Sales Assistant assists the dealership Sales team in finding specific vehicles, responding to customers, supporting the sales process, and following‑up with customers after vehicle purchase. The Sales Assistant is required to demonstrate a sound understanding of the latest industry trends, features and benefits of each vehicle. To be a successful Sales Assistant, you should have strong customer service, communication, and problem solving skills.

WHAT WE HAVE TO OFFER

• Fortune 500 company, consistently recognized by Automotive News as among the "Best Dealerships to Work For."
• Proudly named to Glassdoor's Best Places to Work
• Competitive compensation with uncapped earning potential - our commission-based pay structure allows you to control your income.
• Comprehensive benefits program, including health care options (medical, dental and vision) and 401k savings and retirement plan with company match.
• Training, resources and opportunities for career growth and advancement, tailored to individual performance, experience and interests.
• Values-driven culture built on integrity, professionalism, excellence and teamwork.

WHAT WE ARE LOOKING FOR

• Genuine interest in providing an exceptional customer experience.
• Friendliness, enthusiasm, reliability, with a positive "team-player" attitude.
• Excellent communication, interpersonal and organizational skills.
• Strong work‑ethic with the ability to work in a fast‑paced, results‑driven environment.
• Ability to organize, prioritize, multitask, be flexible and meet deadlines

WHAT YOU CAN BRING TO THE TABLE

• Commitment: Ensure our customers have a world‑class car‑buying experience at every step along their sales journey.
• Excellence: Provide an unparalleled level of knowledge, expertise, and authenticity to help customers find the vehicle they're looking for.
• Growth Mindset: Strive to grow the dealership and your career by hitting challenging monthly goals.
• Initiative: Bring new business to the dealership through referrals, networking and repeat business.

Penske Automotive Group is an equal opportunity employer and maintains a drug‑ and alcohol‑free workplace. Some positions may require applicants to possess a valid driver's license and have a good driving record.

Qualifications

Competencies

• Able to establish personal sales goals and implement a plan of action to achieve goals
• Ability to understand, keep abreast of, and comply with federal, state, and local regulations that impact retail automotive sales
• Computer proficiency
• Good communication skills both oral and written with the ability to effectively communicate via face‑to‑face, phone, or by other means of communication
• Ability to define problems, collect data, establish facts, and draw valid conclusions
• Ability to process data and organize it for management analysis
• Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume
• Ability to understand and follow work rules and procedures
• Ability to work independently and to carry out assignments to completion within parameters of instructions given, prescribed routines, and standard accepted practices
• Ability to interact well with others and be a positive influence on morale of department, dealership and organization

Supervisory Responsibility

None

Work Environment/Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

• Light Work‑ lifting no more than 20 pounds at a time and/or frequent lifting or carrying of objects weighing up to 10 pounds.
• This position requires a good deal of walking or standing, 50 percent of the time or greater will stand and move throughout the dealership facility (lot, showroom, service department, offices) for most of the shift
• This position may include prolonged periods of sitting with some pushing and pulling of arm or leg controls
• This position requires climb, stoop, and kneel
• This position requires the ability to hear and talk
• This position requires the ability to have sufficient foot/hand/eye coordination to safely drive a vehicle
• Will spend time out‑doors, under varying climate conditions, subject to the elements, and may experience extreme heat and extreme cold and will also spend time indoors in air‑conditioned areas
• During winter months, will assist in cleaning vehicles from snow, if applicable to the local climate

Position Type/Expected Hours of Work

Schedule may vary from week to week depending on operational needs. Works evenings, weekends and holidays as required.

Required Education and Experience

• No prior experience or training is required
• High school diploma or general education degree (GED) or equivalent combination of education and experience

Preferred Education and Experience

• One-year certificate from college or technical school; or three to six months related experience and/or training; or equivalent combination of education and experience
• Associate's degree (A.A.) or equivalent from two‑year College or technical school; or six months to one year related experience and/or training; or equivalent combination of education and experience
• Bachelor's degree (B.A.) from four‑year College or university; or one to two years related experience and/or training; or equivalent combination of education and experience
• Two to four years related experience and/or training; or equivalent combination of education and experience
• * Please choose the appropriate preferred education and experience requirement

Additional Eligibility Qualifications (Certification/Licenses/Registrations)

• Valid Driver's License
• Driving Record the meets insurance requirements and company policy
• Current and active Sales License, in states where applicable

Job Overview

Summary/Objective

The Sales Assistant supports Senior Sales staff in selling new and used vehicles at dealership gross profit, volume and customer satisfaction standards.

Essential Functions

• Provide support to Senior Sales Associate in finding specific vehicles, responding to customers, conducting the sales process, and Follow‑up with customers after vehicle purchase.
• Approaches, greets, and offers assistance to customers who enter the dealership showroom or sales lot
• Assists customers in selecting a vehicle by asking questions and listening carefully to their responses
• Writes complete sales orders and processes paperwork in accordance with dealership policies
• Supports follow‑up system that encourages repeat business and contributes to customer satisfaction
• Conducts business in an ethical and professional manner
• Describes optional equipment available for customer purchase and fully explains product performance, application, and benefits to prospects
• Follows dealership procedure to obtain proper identification from customer prior to test drive
• Follows dealership sales processes as directed by Sales Management.
• Demonstrates new vehicles and offers test drives to all prospects
• Exhibits a high level of commitment to customer satisfaction
• Keeps abreast of new products, features, accessories, etc., and their benefits to customers
• Prepares sold vehicles for customer delivery prior to customer arrival
• Delivers vehicles to customers, ensuring that each customer understands the vehicle's operating features, warranty, and paperwork
• Introduces customers to service department personnel to emphasize the quality and efficiency of service repairs and maintenance available in the dealership's service department
• Schedules first service appointment
• Follows up on all post‑delivery items, tag/title work, "we-owes," and special requests to be sure all customer expectations are met
• Maintains a professional business appearance
• Knows and understands the federal, state and local requirements which govern the company's business
• Greets customers promptly and is polite and friendly
• Consistently follows the outlined sales process
• Conducts telephone transactions courteously and promptly
• Utilizes dealership sales control (confirm CRM/DSM) system
• Directs customers to product information resources, including those available on the Internet
• Attends product and sales training courses as determined by sales management and manufacturer
• Adheres to all Safeguarding, Red Flag, and 8300 procedures and policies
• Exhibits a high level of commitment to customer satisfaction. Maintains a minimum customer satisfaction standard equal to or above the manufacturer expected average
• Moves and arranges display vehicles on showroom and on lot as directed by management
• Ensures that the work areas and customer waiting area are kept clean
• Follows all attendance and punctuality standards with adherences to timekeeping standards
• Follows the Code of Business Ethics and Conduct
• Understands and follow all work rules and procedures and follows lawful directions from Supervisors
• Upholds the company's non‑disclosure and confidentiality policies and agreements
• Attends pertinent training on request
• Assists with organizing and attends special events held at dealership or in the community
• Attends company meetings as required
• Other duties as assigned

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

EEO Statement

The Company is committed to hiring a diverse and qualified workforce. We will not consider any characteristic or category protected by state or federal law in hiring or employment decisions, including but not limited to race, national origin, color, religion, sex, sexual orientation, gender identity, disability, age, status as a parent, or genetic information.

Safety Sensitive Position

The essential functions of this position require a person to work with hazardous or flammable materials; AND/OR to complete tasks in which a lapse of attention could result in injury, including without limitation the operating, repairing, maintaining, or monitoring of heavy equipment, machinery, or motor vehicles.