Salaried Manager

potomac-family-dining; Waynesboro (Franklin County); On-site; USD 45,000 - 65,000; Full time

Job summary

potomac-family-dining in Waynesboro is looking for a restaurant leader who can provide leadership in alignment with company standards. This role requires managing Front of House and Back of House operations while ensuring a high-quality guest experience.

The ideal candidate will have a high school degree and 1-2 years of guest service and supervisory experience, along with strong communication and organizational skills.

Qualifications

• 1-2 years of guest service experience required.
• 1-2 years of prior supervisory experience in a casual dining setting preferred.
• ServSafe Alcohol and Food Certification is a plus.

Responsibilities

• Manage restaurant environment and ensure guest satisfaction.
• Oversee Front of House and Back of House operations.
• Assist in training Team Leads and Team Members.

Skills

Guest service experience

Supervisory experience

Communication skills

Organizational skills

Education

High School Degree or equivalent

Tools

Microsoft Suite

Applebee’s systems and software

Job description

POSITION SUMMARY

This position is under the direct supervision of the General Manager and/or Assistant General Manager and provides restaurant leadership in accordance with established company standards.

ESSENTIAL DUTIES AND TASKS

• Assists in managing Restaurant Environment during scheduled shifts with discretionary management decision making required:
  • Ensures prompt, friendly service according to company guidelines
  • Builds a culture using the Vision / Mission statement to guide People, Profits, and Guest Experience
  • Ensures the immediate response and correction of all verbal guest complaints
  • Ensures a high-quality guest experience by employing tools such as table touching and proactivity in resolving potential guest issues
  • Teaches and enforces alcohol awareness
  • Assist in maintaining adequate inventory levels
  • Ensures product preparation and presentation uncompromisingly meeting company standards
  • Effectively oversees/schedules associates to meet sales demands
  • Maintains effective safety and security programs according to company policy and government standards
  • Promotes and manages restaurant organization, cleanliness and sanitation
  • Assist in executing all incentive contests and educates associates on promotions and new menu offerings
• Assists in managing Team Leaders and Team Member performance
• Assists in maintaining Team Member and administrative functions as related to a manager role

• Effectively assists in managing Front of the House and Back of House operations during assigned shifts
• Responsible for all opening and closing procedures of the restaurant during assigned shifts
• Assists in managing standards and commitment to quality
• Assists in managing daily and weekly reports
• Fosters teamwork by building effective teams committed to restaurant and organizational goals
• Operates with a high degree of Professionalism, Ethics and Integrity, maintaining a role‑model image
• Development of Team Leads, and Team Members for growth within the company
• Performs other related duties as required and assigned

EQUIPMENT/ COMPUTER SKILLS

• Computers
• Phones
• Scanners
• Photocopiers
• filing cabinets
• fax machines
• Microsoft Suite
• Applebee’s systems and software

SUPERVISORY RESPONSIBILITY

Back of House and Front of House Team Leads and Team Members

MINIMUM QUALIFICATIONS

• High School Degree or equivalent education and/or experience;
• One to Two (1-2) years of guest service experience;
• One to Two of prior supervisory experience, preferably in a casual dining setting
• Demonstrated progression towards growing sales and managing a Profit & Loss Statement
• Positive attitude and the ability to handle highly difficult guest interactions;
• 21+ years old
• ServSafe Alcohol and Food Certification a plus
• Reading, writing, basic math and verbal communication skills in English is required
• Bi-lingual experience a plus
• Ability to pass company background check
• Reliable transportation and government issued driver’s license required
• Ability to work 50-55 hour work weeks and flexible schedule consisting of mornings, mid-day shifts, evenings, weekends and holidays

KEY COMPENTENCIES

• Passion for hospitality
• Highly trusting
• Organized
• Detail oriented
• Demonstrates care and concern
• Developer of others
• Goal orientated

PHYSICAL DEMANDS

• Mobility required during the entire shift
• Ability to stand and exert fast-paced mobility for periods of up to four (4) hours in length
• Must have a good sense of balance, be able to reach, bend, stoop, and kneel and frequently lift as much as 50 pounds, several times over
• Must be able to speak clearly and listen attentively to guests and other employees

TRAVEL

Estimated amount of travel is negligible

WORKING CONDITIONS

Subject to wet floors; loud noises; fast-paced; outdoor conditions.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.