SAH Phlebotomist

Brown University Health; Fall River (MA); On-site; USD 38,000 - 52,000; Full time

Job summary

Brown University Health in Fall River, MA seeks a Phlebotomist to collect and transport specimens, interact with patients and health care providers, and ensure timely delivery to the correct department. The role emphasizes compassionate care and adherence to safety policies.

The position involves operating the centrifuge, labeling and processing specimens, and providing professional customer service while supporting multiple shifts at Saint Annes Hospital.

Qualifications

• High school graduate or equivalent required; phlebotomy certificate from an accredited program preferred.
• Demonstrates strong communication and customer service across diverse patients and departments.
• Able to work collaboratively with all hospital departments and customers and maintain professional demeanor.
• Treats patients and colleagues with dignity and respect in all interactions.

Responsibilities

• Collect and receive all eligible specimens in the LIS.
• Operate the centrifuge following safety guidelines.
• Deliver all specimens to the proper department within specified time frames.
• Process specimens for sendout and perform basic send-out protocols.
• Answer phones and provide professional customer service.
• Follow PPE, biohazard waste and sharps disposal policies.

Skills

Communication

Customer service

Teamwork

Dignity and respect

Education

High school diploma or equivalent

Phlebotomy certificate (preferred)

Tools

Laboratory information system (LIS)

Centrifuge operation

Phlebotomy equipment

Job description

SUMMARY

Accession bench responsibilities include collecting and receiving specimens in the LIS, processing and delivering specimens to the proper department(s). Answering the phone and directing inquiries to the proper personnel. Phlebotomy responsibilities include collecting and transporting blood and urine samples to the lab in a timely manner. Interfaces with patients and health care providers to provide phlebotomy services in a timely organized manner. Brown University Health employees are expected to successfully role model the organization's values of Compassion, Accountability, Respect, and Excellence as these values guide our everyday actions with patients, customers and one another. In addition to our values, all employees are expected to demonstrate the core Success Factors which tell us how we work together and how we get things done. The core Success Factors include: Instill Trust and Value Differences Patient and Community Focus and Collaborate

KEY RESPONSIBILITIES

• Collect and receive all eligible specimens in the LIS.
• Operate the centrifuge following all safety guidelines.
• Deliver all specimens (blood, urine, body fluids.) to the proper department within specified time frames.
• Process specimens for sendout department and have the ability to perform basic send out protocols, which include but is not limited to call up site batches and manually writing up sendout requisitions.
• Answers telephones and provides customer service in a professional manner.
• Follows all hospital and department policies regarding personal protective equipment, biohazard waste and sharps disposal.
• Orders all necessary patient lab work as required in the LIS.
• Reviews a hard copy of the outstanding specimen list with the next shift.
• Cleans and stocks the accessioning bench.
• Properly identifies patients in accordance with laboratory and hospital policy.
• Obtains blood from patients ranging in age from infants to geriatric patients.
• Obtains blood samples in adequate amounts and in appropriate containers.
• Obtains blood samples by capillary and venipuncture methods.
• Initials, dates and times all specimens and places the bar code label in the proper position on the sample
• Labels all specimens with appropriate patient information according to hospital and laboratory policy.
• Has the knowledge of and complies with procedures and policies in the Phlebotomy and laboratory Collection Manual
• Demonstrates respect and regard for the dignity of all patients, families, visitors, and fellow employees to ensure a professional, responsible, and courteous environment.
• Commits to recognize and respect cultural diversity for all customers (internal and external)
• Communicates effectively with internal and external customers with respect of differences in cultures, values, beliefs and ages, utilizing interpreters when needed.
• Performs other duties as assigned

MINIMUM QUALIFICATIONS

• Up to one year experience in a related field preferred
• Maintains effective communication skills across the entire customer base.
• Must be able to adapt and work in a collaborative fashion with all hospital departments and customers.
• Demonstrates respect and regard for the dignity of all patients, families, visitors, and fellow employees to Ensure a professional, responsible, and courteous environment.
• Interacts with all others in a considerate, helpful and courteous manner as established by departmental practice and procedure.

EDUCATION

High school graduate or equivalent required. Phlebotomy certificate from accredited program preferred

Pay Range

Brown University Health is committed to providing equal employment opportunities and maintaining a work environment free from all forms of unlawful discrimination and harassment.

Location

Saint Annes Hospital - 795 Middle Street Fall River, Massachusetts 02721

Work Type

Various shifts with start times between 0500-0800, weekends and holidays required

Work Shift

Evening

Driving Required

No

Union

1199 Seiu United Healthcare Workers East