Sage HCM Implementation & Support Manager

Baker Tilly; United States; Remote; USD 100,000 - 182,000; Full time

Job summary

Baker Tilly is seeking a Sage HCM Implementation & Support Manager to lead client implementations and provide ongoing functional and technical support for Sage HCM solutions. This client-facing role guides customers through the full implementation lifecycle—from requirements gathering and configuration through go-live and post-implementation support.

The ideal candidate has hands-on HCM implementation experience, understands HR and payroll processes, and can translate business requirements

Qualifications

• 5+ years of experience implementing, configuring, or supporting Sage HCM or comparable HRIS solutions.
• Strong understanding of HRIS/HCM processes and employee lifecycle management
• Experience gathering client requirements and translating them into system configurations
• Experience troubleshooting Sage HCM system and configuration issues
• Strong client-facing consulting and communication skills
• Ability to manage multiple client projects and support requests simultaneously
• Strong analytical and problem-solving skills
• Excellent attention to detail and commitment to data accuracy
• Ability to independently research and resolve unfamiliar system issues
• Comfortable leading client meetings, system demonstrations, and training sessions

Responsibilities

• Lead or support Sage HCM implementations for new clients
• Conduct client discovery sessions to understand HR, payroll, timekeeping, and business requirements
• Translate business requirements into Sage HCM configurations
• Configure employee structures, hierarchies, policies, workflows, security, timekeeping, and other HCM functionalities
• Assist with employee data conversion, validation, and migration
• Configure and testing workflows, approvals, notifications, and business processes
• Support integrations between Sage HCM and payroll, accounting, benefits, timekeeping, and other third-party applications
• Following implementation plans and managing assigned implementation tasks and deliverables
• Coordinating user acceptance testing and assisting clients with identifying and resolving issues before go-live
• Supporting clients’ go-live activities and transitioning customers into ongoing support
• Client Support & Optimization
• Providing ongoing functional and technical support to Sage HCM clients
• Troubleshooting employee setup, timesheets, workflows, security, reporting, configuration, and system errors
• Researching issues, identifying root causes, and providing clients with clear resolutions
• Assisting clients with configuration changes as their organizations and processes evolve
• Reviewing existing Sage HCM environments and recommending improvements or best practices
• Managing client support requests and communicating status, next steps, and resolutions
• Escalating software defects or complex technical issues to Sage or other appropriate resources when necessary
• Maintaining clear documentation of client configurations, issues, and resolutions
• Training HR administrators, payroll teams, managers, and other users on Sage HCM functionality
• Developing client-specific procedures, documentation, and training materials
• Explaining system functionality in practical terms to both technical and non-technical users
• Advising clients on Sage HCM process improvements and system best practices
• Building strong, long-term client relationships and serving as a trusted Sage HCM resource
• Identifying opportunities for clients to expand or improve their use of Sage HCM
• Learn and grow from direct on the job coaching and mentoring along with participating in firm wide learning and development programs – seek knowledge
• Utilize your entrepreneurial skills to network and build strong relationships internally and with your clients
• Support the growth and development of team members through the Baker Tilly Care and Teach philosophy, helping associates meet their professional goals
• Enjoy friendships, social activities and team outings that encourage a work-life balance

Skills

Client-facing consulting

HRIS/HCM processes

Requirements gathering

Sage HCM troubleshooting

Project management

Analytical thinking

Data accuracy

Research skills

Client meetings

Training sessions

Tools

Sage HCM

Microsoft Excel

Job description

Overview

Baker Tilly is a leading advisory, tax and assurance firm, providing clients with a genuine coast-to-coast and global advantage in major regions of the U.S. and in many of the world’s leading financial centers – New York, London, San Francisco, Los Angeles, Chicago and Boston. Baker Tilly Advisory Group, LP and Baker Tilly US, LLP (Baker Tilly) provide professional services through an alternative practice structure in accordance with the AICPA Code of Professional Conduct and applicable laws, regulations and professional standards. Baker Tilly US, LLP is a licensed independent CPA firm that provides attest services to its clients. Baker Tilly Advisory Group, LP and its subsidiary entities provide tax and business advisory services to their clients. Baker Tilly Advisory Group, LP and its subsidiary entities are not licensed CPA firms.

Baker Tilly Advisory Group, LP and Baker Tilly US, LLP, trading as Baker Tilly, are independent members of Baker Tilly International, a worldwide network of independent accounting and business advisory firms in 141 territories, with 43,000 professionals and a combined worldwide revenue of $5.2 billion. Visitbakertilly.comor join the conversation onLinkedIn,FacebookandInstagram.

Please discuss the work location status with your Baker Tilly talent acquisition professional to understand the requirements for an opportunity you are exploring.

Baker Tilly is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status, gender identity, sexual orientation, or any other legally protected basis, in accordance with applicable federal, state or local law.

Any unsolicited resumes submitted through our website or to Baker Tilly Advisory Group, LP, employee e-mail accounts are considered property of Baker Tilly Advisory Group, LP, and are not subject to payment of agency fees. In order to be an authorized recruitment agency (“search firm”) for Baker Tilly Advisory Group, LP, there must be a formal written agreement in place and the agency must be invited, by Baker Tilly’s Talent Attraction team, to submit candidates for review via our applicant tracking system.

Job Description:

Are you interested in joining one of the fastest growing professional services firms in the nation?

Do you enjoy helping customers embrace technology to elevate their business and customer satisfaction?

If yes, consider joining Baker Tilly Advisory Group, LP (BT) as a Sage HCM Implementation & Support Manager! At BT your main responsibilities will include leading client implementations and providing ongoing functional and technical support for Sage HCM solutions.

This is a client-facing role responsible for guiding customers through the full implementation lifecycle—from requirements gathering and system configuration through testing, training, go-live, and post-implementation support. You will also work with existing clients to troubleshoot issues, optimize their Sage HCM environments, and help them get greater value from the system.

The ideal candidate has hands-on HCM implementation experience, understands HR and payroll processes, enjoys solving complex system and configuration issues, and can confidently guide clients through both implementation and ongoing support.

As one of the fastest growing firms in the nation, BT has the ability to offer you upward career trajectory, flexibility in how and where you get your work done and meaningful relationships with clients, teammates and leadership who truly care about you and your development.

What we’re looking for:

We’re looking for more than someone who knows how to navigate an HCM system. We want a consultant who can listen to a client’s requirements, understand the underlying business process, determine the appropriate system configuration, and guide the client to a successful outcome.

The successful candidate will be comfortable moving between new implementations, client training, configuration projects, troubleshooting, and ongoing support. They will take ownership of client issues, communicate clearly, and develop the expertise necessary to become a trusted advisor to our Sage HCM clients.

What success looks like:

Success in this role means:

• Implementations are delivered accurately and clients are prepared for go-live

• Client issues are investigated thoroughly and resolved efficiently

• Clients understand how to effectively use and administer Sage HCM

• Configuration decisions are well documented and aligned with client requirements

• Clients view the consultant as a knowledgeable and dependable partner

• Opportunities to improve client processes and Sage HCM utilization are proactively identified

Does this describe you?

• You want to work for a leading professional services firm whose owners have both their clients’ and employees’ best interests in mind and are transparent in their decisions

• You want to grow professionally and develop your client service and technical skills to build a career with endless opportunities _ now, for tomorrow _

What you will do:

• Be a trusted member of the engagement team and responsible for:

• Sage HCM Implementation

• Leading or supporting Sage HCM implementations for new clients

• Conducting client discovery sessions to understand HR, payroll, timekeeping, and business requirements

• Translating business requirements into effective Sage HCM configurations

• Configuring employee structures, organizational hierarchies, policies, workflows, security, timekeeping, and other HCM functionalities

• Assisting with employee data conversion, validation, and migration

• Configuring and testing workflows, approvals, notifications, and business processes

• Supporting integrations between Sage HCM and payroll, accounting, benefits, timekeeping, and other third-party applications

• Following implementation plans and managing assigned implementation tasks and deliverables

• Coordinating user acceptance testing and assisting clients with identifying and resolving issues before go-live

• Supporting clients’ go-live activities and transitioning customers into ongoing support

• Client Support & Optimization

• Providing ongoing functional and technical support to Sage HCM clients

• Troubleshooting employee setup, timesheets, workflows, security, reporting, configuration, and system errors

• Researching issues, identifying root causes, and providing clients with clear resolutions

• Assisting clients with configuration changes as their organizations and processes evolve

• Reviewing existing Sage HCM environments and recommending improvements or best practices

• Managing client support requests and communicating status, next steps, and resolutions

• Escalating software defects or complex technical issues to Sage or other appropriate resources when necessary

• Maintaining clear documentation of client configurations, issues, and resolutions

• Client Training & Consulting

• Training HR administrators, payroll teams, managers, and other users on Sage HCM functionality

• Developing client-specific procedures, documentation, and training materials

• Explaining system functionality in practical terms to both technical and non-technical users

• Advising clients on Sage HCM process improvements and system best practices

• Building strong, long-term client relationships and serving as a trusted Sage HCM resource

• Identifying opportunities for clients to expand or improve their use of Sage HCM

• Learn and grow from direct on the job coaching and mentoring along with participating in firm wide learning and development programs – seek knowledge

• Utilize your entrepreneurial skills to network and build strong relationships internally and with your clients

• Support the growth and development of team members through the Baker Tilly Care and Teach philosophy, helping associates meet their professional goals

• Enjoy friendships, social activities and team outings that encourage a work-life balance

Qualifications

• 5+ years of experience implementing, configuring, or supporting Sage HCM or comparable HCM/HRIS solutions

• Strong understanding of HRIS/HCM processes and employee lifecycle management

• Experience gathering client requirements and translating them into system configurations

• Experience troubleshooting Sage HCM system and configuration issues

• Strong client-facing consulting and communication skills

• Ability to manage multiple client projects and support requests simultaneously

• Strong analytical and problem-solving skills

• Excellent attention to detail and commitment to data accuracy

• Ability to independently research and resolve unfamiliar system issues

• Comfortable leading client meetings, system demonstrations, and training sessions

Preferred Qualifications

• 3+ years of HCM/HRIS implementation or consulting experience

• Direct Sage HCM implementation and support experience

• Experience with time and attendance, timesheets, payroll, benefits, and HR workflows

• Experience with data conversion and system integrations

• Experience developing reports and data extracts

• Knowledge of payroll and accounting processes

• Experience working for a Sage business partner, HCM consulting firm, or managed services provider

• Advanced Microsoft Excel skills

The pay range for this position is $100,000 to $182,400. This range represents a good-faith and reasonable estimate of the compensation the firm expects to pay for this position at the time of posting. Actual compensation will depend on a variety of relevant factors, including an applicant’s skills, experience, qualifications, professional certifications, work arrangements, geographic location, and other business and organizational needs. It is not typical for an individual to be hired at or near the top of the range, and compensation decisions depend on the facts and circumstances of each case. Baker Tilly offers a compensation and benefits package to eligible employees.