Sage 100 ERP (MAS 90 / MAS 200) Support Analyst

Business Computer Associates, Inc. (BCA, Inc.); Miami (FL); On-site; USD 55,000 - 75,000; Full time

Job summary

Business Computer Associates (BCA) is seeking a Sage 100 ERP Support Analyst to provide help desk support for clients using Sage 100 ERP (MAS 90/200) modules. The role emphasizes problem solving, strong communication, and teamwork in a fast-paced environment.

The ideal candidate will have hands-on Sage 100 ERP experience, familiarity with accounting software, and the ability to document solutions for clients. BCA values equal opportunity employment and professional growth.

Qualifications

• Hands-on experience with Sage 100 ERP (MAS 90/200) Accounting and Distribution modules.
• Excellent communication skills and ability to explain technical issues clearly.
• Bilingual English/Spanish is a plus.
• Detail-oriented with strong problem-solving abilities.
• Experience with ERP systems in distribution, professional services, or manufacturing environments.
• Proficient at troubleshooting and supporting financial software on PC operating systems.
• Knowledge of reporting tools like Crystal Reports or Sage Intelligence is a plus.

Responsibilities

• Provide Sage 100 ERP support and help desk assistance to clients.
• Analyze issues to isolate problematic components and provide testing/documentation for solutions.
• Offer ongoing support services to existing clients and ensure timely issue resolution.
• Collaborate in a team environment and maintain follow-up on inquiries.
• Assist with ERP implementations and support in distributed industries.
• Maintain accurate records and documentation for custom solutions.

Skills

Sage 100 ERP

Problem Solving

Communication

Bilingual English/Spanish

Multi-tasking

Team Player

Testing & Documentation

ERP Implementation

Financial Software

Crystal Reports

Sage Intelligence

Accounting Software

PC Operating Systems

QuickBooks

Sage 50 (Peachtree)

Microsoft Dynamics

Education

Accounting / CS degree

Tools

Crystal Reports

Sage Intelligence

QuickBooks

Sage 50 (Peachtree)

Microsoft Dynamics

Job description

Sage 100 ERP (MAS 90 / MAS 200) Support Analyst

Full-time

Business Computer Associates (BCA) is currently seeking a Sage 100 Support Analyst (Help Desk) to expedite support for our clients.

The ideal candidate should have hands-on experience using Sage 100 ERP (MAS 90/200) Accounting and Distribution modules.

• Problem solver with strong communication and people skills
• Excellent oral, written, and interpersonal communicator (English/Spanish a plus)
• Detailed-orientated candidate, proficient at resolving customer issues in a professional manner
• Multi-tasker who handles multiple activities and operates well in difficult situations
• Worker who thrives in a team environment and has excellent follow-up and communication skills
• Analyze issues to isolate specific problematic component(s)
• Provide testing and documentation for our custom solutions
• Solve problems and make decisions at the strategic and tactical levels
• Provide ongoing support services to existing clients
• Experience with Sage 100 ERP software (very beneficial)
• Experience with implementation and support of ERP systems in a distribution, professional services, or manufacturing environment (desirable)
• Technical skills that include an in-depth understanding of financial application software in PC operating systems• Knowledge of other financial applications software such as QuickBooks, Sage 50 (Peachtree), Microsoft Dynamics (beneficial but not necessary)
• Knowledge of Crystal Reports, Sage Intelligence or any other report writing tool is considered a plus
• Accounting, Computer Science, or another business-related field; or equivalent experience• Technical proficiency in the areas of software troubleshooting and support a plus

BCA IS AN EQUAL OPPORTUNITY EMPLOYER. WOMEN AND MINORITIES ARE ENCOURAGED TO APPLY.