Safety Quality and Patient Experience Specialist I

Cleveland Clinic; Cleveland (OH); On-site; USD 58,000 - 88,000; Full time

Job summary

Cleveland Clinic Hillcrest Hospital is hiring an SQPE Specialist I to direct safety, quality and patient experience activities within your scope. You will coordinate improvement initiatives using the Cleveland Clinic Improvement Model and partner with clinical leadership to set objectives and key results.

The role requires collaboration across departments, knowledge of regulatory standards, and ability to analyze performance data to drive sustainable improvements.

Qualifications

• Bachelor’s degree in nursing, Healthcare Administration, Business, Engineering, or related field.
• OR five years of related experience with SQPE and performance improvement programs.
• One year of related experience with Safety, Quality, Patient Experience, Accreditation, Risk, Clinical, or Continuous Improvement.
• Familiarity with basic statistical analysis and CI tools.
• Understanding of patient safety best practices and Joint Commission standards.

Responsibilities

• Direct safety, quality, and patient experience work within assigned scope.
• Coordinate and implement improvement initiatives using the Cleveland Clinic Improvement Model.
• Partner with clinical leadership to set objectives and key results.
• Model Cleveland Clinic Core Values and behavioral standards.
• Coordinate with cross functional stakeholders to ensure compliance with standards and favorable performance on metrics.
• Participate in governance-imposed safety, quality, and experience requirements.
• Manage performance improvement across SQPE with all patient-care departments.
• Serve as primary resource for staff to facilitate operations of programs.
• Develop QA and improvement activities to identify deviations in standard practice.
• Analyze performance data and contribute to improvement strategies.
• Act as a consultant for staff education on quality management regulations and standards.

Skills

Statistical analysis

CI tools

Change management

Communication skills

Collaboration

Education

Bachelor’s degree in nursing, Healthcare Administration, Business, Engineering, or related field

Master’s degree

Job description

Join Cleveland Clinic and experience world-class healthcare at its best. Cleveland Clinic Hillcrest Hospital is a proud Magnet Hospital awarded by the American Nurses Credentialing Center, the highest honor an organization can receive for professional nursing practice. Here, you will work alongside a dedicated team of caregivers, receive endless support and appreciation, and build a rewarding career.

As a Safety, Quality, and Patient Experience (SQPE) Specialist I, you will direct safety, quality and patient experience activities within your scope. You will coordinate improvement initiatives using the Cleveland Clinic Improvement Model and partner with clinical leadership to set objectives and key results. You will model CC Core Values, collaborate with stakeholders to ensure compliance and strong performance across safety, quality, utilization and patient experience metrics and support implementation of requirements from regulatory and accreditation bodies.

A caregiver in this role works Monday through Friday from 8:00 a.m. – 5:00 p.m.

A caregiver who excels in this role will:

• Direct safety, quality, and patient experience work within assigned scope of responsibility.
• Coordinate and implement improvement initiatives using the Cleveland Clinic Improvement Model.
• Partner with clinical leadership to set objectives and key results.
• Model Cleveland Clinic Core Values and behavioral standards.
• Coordinate with cross functional stakeholders to ensure compliance with all standards and favorable performance on safety, quality, utilization, and experience metrics.
• Participate in engraining the safety, quality, and experience requirements as outlined by regulatory and accreditation bodies.
• Manage performance improvement regarding SQPE with all departments providing patient care.
• Act as an accountable partner for all clinical areas within their areas of responsibility
• Understand and implement elements of performance as outlined by regulations, bylaws, and rules and regulations established by the medical staff.
• Act as the primary resource for staff to facilitate overall operations of programs.
• Develop meaningful quality assurance and improvement activities with clinical and operations leadership to establish when a deviation in standard practice has occurred.
• Analyze performance data and participate in improvement strategy development.
• Act as a consultant in educating and evaluating clinical and support department staff regarding quality management regulations and standards of care.
• Support medical staff quality assurance activities such as peer review, ongoing professional practice evaluation, and focused professional practice evaluation.
• Develop and assure processes to monitor performance and identify where intervention is needed.
• Incorporate regulatory and accreditation standards into improvement activities around SQPE.
• Collaborate on development of required plans such as the performance improvement plan, safety plan, infection control plan, and others as required by governance.
• Incorporate enterprise priorities and regulatory requirements and benchmarks ensuring alignment to one standard of care across locations.
• Drive continuous improvement activity around quality, safety and patient experience priorities and coordinate improvement projects.
• Facilitate dashboard reviews, data analysis and decision-making from data.
• Identify and address root causes to lead to sustainable improvement.
• Manage stakeholder relationships, project risks and project changes.
• Lead projects and facilitate multidisciplinary teams leveraging advanced continuous improvement and project management tools.
• Coach smaller improvement teams to success with their quality improvement projects at the local level.
• Report on medical errors and near misses, as well as corrective actions taken.
• Oversee the management and use of medical error information.
• Apply the Cleveland Clinic cause analysis process to identify key factors that lead to failures in SQPE.

Minimum qualifications for the ideal future caregiver include:

• Bachelor’s degree in nursing, Healthcare Administration, Business, Engineering, or related field
• OR five years of related experience with SQPE and performance improvement programs or related healthcare experience
• One year of related experience with Safety, Quality, Patient Experience, Accreditation, Risk, Clinical, or Continuous Improvement
• Familiarity with basic statistical analysis, CI (Continuous Improvement) tools and change management techniques.
• Understanding of patient safety best practices, joint commission standards, and conditions of participation
• Effective communication skills and ability to collaborate at all organizational levels

Preferred qualifications for the ideal future caregiver include:

• Master’s degree
• Registered Nurse (RN)
• Certified Patient Safety Professional (CPPS)
• Certified Professional in Healthcare Quality (CPHQ) (can be accepted in lieu of CPPS)
• Preferred certifications:
• Healthcare Accreditation Certification Program (HACP) or Certified Joint Commission Professional (CJCP)
• Process Improvement Certification: Lean, Six Sigma, etc.
• Certified in Infection Control (CIC)
• Certified Patient Experience Professional (CPXP)
• Experience in working with Joint Commission, HFAP, CMS (Centers for Medicare and Medicaid: Government agency that provides reimbursement for accredited trainees) surveys process preferably in a leadership/coordination role
• Clinical experience
• Experience in professional practice, FPPE/OPPE, case reviews, etc.

Physical Requirements:

• Ability to communicate and exchange accurate information.
• Ability to perform work in a stationary position for extended periods.
• Ability to work with physical records or operate a computer or other office equipment.
• In some locations, ability to travel throughout the hospital system.
• In some locations the ability to move up to 25 lbs.

Personal Protective Equipment:

• Follow standard precautions using personal protective equipment as required.

Pay Range

Minimum Annual Salary: $57,510.00

Maximum Annual Salary: $87,697.50

The pay range displayed on this job posting reflects the anticipated range for new hires. A successful candidate’s actual compensation will be determined after taking factors into consideration such as the candidate’s work history, experience, skill set and education. The pay range displayed does not include any applicable pay practices (e.g., shift differentials, overtime, etc.). The pay range does not include the value of Cleveland Clinic’s benefits package (e.g., healthcare, dental and vision benefits, retirement savings account contributions, etc.).