Safety and Security Officer

San Juan Regional Medical Center; San Juan (PR); Sur place; USD 42 000 - 64 000; Plein temps

Résumé du poste

San Juan Regional Medical Center is seeking a Safety & Security Officer to ensure the safety of patients, caregivers, and the public. The role requires a high school diploma, a CHSO certification within 12 months, and a valid driver’s license.

The officer will perform patrols, assist patients and visitors, manage access, and respond to emergencies while maintaining confidentiality and a professional demeanor.

Qualifications

• High School diploma or equivalent required.
• Must obtain CHSO within 12 months of employment and maintain it.
• Valid driver’s license and insurability required.
• Familiar with City of Farmington or ability to navigate using maps.
• Basic computer and mobile device skills.
• Excellent written and verbal communication skills.
• Strong customer service with professionalism under stress.
• Reliable transportation to and from work.
• Ability to respond to emergencies.

Responsabilités

• Perform duties such as mail/courier runs, escorts, patrols, directions, patient/visitor assistance, visitor control, and securing facilities and valuables.
• Respond to alarms and drills for disaster, bomb threats, codes, disturbances, etc.
• Complete all daily tasks for Safety & Security.
• Participate in investigations of incidents or accidents.
• Engage in proactive patrols to identify unsafe acts or conditions.
• Enforce policies and report violations.
• Attend meetings and training sessions.
• Assist in orientation of new caregivers in the department.
• Maintain confidentiality of sensitive information.

Connaissances

Driver's license

Communication skills

Emergency response readiness

Basic computer skills

Customer service

Formation

High School diploma or equivalent

Certified Healthcare Security Officer (CHSO)

Description du poste

Creating Life Better Here starts with you. At San Juan Regional Medical Center, we're more than a healthcare provider - we're a values-driven organization dedicated to delivering exceptional care. As a team member, you help fulfill our mission to make life better here for our community.

The Safety & Security Officer provides safety and security measures for patients, caregivers, and the public; consistent with conditions inherent in and regulations governing the operation of San Juan Regional Medical Center and San Juan Health Partners.

Required Qualifications

• High School diploma or equivalent
• Must obtain Certified Healthcare Security Officer (CHSO) within twelve (12) months of employment and retain this certification during employment
• Valid driver's license and must be (and remain) insurable
• Familiar with the City of Farmington or the ability to read and orient with navigation or map
• Basic computer and mobile electronic device skills
• Excellent written and verbal communication skills
• Excellent customer service skills with the ability to remain professional and courteous in difficult and/or stressful situations
• Adequate transportation to and from work
• Ability to be contacted and available to respond for emergencies

Preferred Qualifications

• Experience in one (1) of the following fields:
• Five (5) years of experience in Security
• Four (4) years of experience in Fire Service
• Four (4) years of experience in Law Enforcement
• Four (4) years of experience in Corrections

Duties and Responsibilities

• Perform duties as assigned to include, but not limited to mail/courier runs, escorts, patrols, giving directions, assisting patients and visitors, visitor control, and securing facilities, money, and/or property
• Responds to or helps to conduct all alarms, drills for disaster, bomb threats, codes, disturbances, unruly subjects, etc.
• Completes all scheduled tasks and daily responsibilities for the Safety & Security Department
• Conducts or assists with investigations (into incidents, accidents, or other activity)
• Engages in aggressive patrol (seeking out unlawful or unsafe acts or conditions)
• Enforces policies and procedures and reports violations
• Attends required meetings (both in-person and virtual)
• Attends required training sessions and is responsible for participating, learning, and applying these skills, etc.
• Assists in the department orientation of new caregivers (within the Safety & Security Department)
• Maintains confidentiality with any information obtained and only shares this information with those that have a specific legal/business need
• Maintains professional contact with members of the public, visitors, patients, and caregivers; while promoting growth, cohesiveness and support for needed correction or change
• Ability to respond and manage physically aggressive subjects with the use of verbal, self-defense, and control techniques
• Maintains knowledge of assigned responsibilities (per policies and procedures); these may include procedures for: fire, disasters, bomb threats, hazardous materials, visitation, infant abduction, parking, attendance, compliance, etc.
• Manage pedestrian and vehicular traffic (in all weather conditions)
• Conducts courier service duties including regular fueling and maintenance of any vehicle used in a courier service capacity; routes and planning should be conducted and coordinated in the most efficient manner
• Ensure scheduling needs, routes, and delivery issues are immediately communicated to the Safety & Security Manager and the Materials Management Manager
• Safe operation of a motor vehicle (with potential travel driving hazards in all weather conditions)

Physical Demands and Environmental Work Conditions

• Regularly assists with uncooperative and/or physically aggressive patients, visitors, family members, members of the public, etc. (assists with required restraint situations)
• Rapid response to emergent conditions with potential safety hazards (codes, phone/radio calls, disturbances, etc.)
• Prolonged periods of walking while on patrol and/or courier duties, etc. with potential safety hazards including, but not limited to poor weather (slips, falls, etc.)
• Must be able to walk, stand, bend, squat, climb, kneel, and twist.
• Prolonged periods of sitting and/or working on a computer (based on duty assignment: completing logs, writing reports, etc.)
• Occasional heavy lifting (may include lifting and/or moving patients, equipment, boxes/packages, etc.)
• Occasional heavy pushing and pulling (may include moving patients, equipment, motor vehicles, boxes/packages etc.)
• Must be able to talk (ordinary and conversations) with caregivers, patients, visitors, public, etc.
• Must be able to hear (ordinary and conversations) with caregivers, patients, visitors, public, etc.
• Must be able to smell (while on patrol, etc.)
• Must be able to see (corrective eyewear allowed). (acuity: near and far, depth perception, and color vision)
• Prolonged periods in outdoor weather conditions with potential safety hazards (regardless of the weather)
• Occasional exposure to loud noise levels (with ear protection)
• Occasional exposure to construction areas with potential hazards (with personal protective equipment)
• Occasional exposure to various hazards: chemical, electrical, mechanical, biohazard, explosive, radioactive, etc.
• Occasional exposure to hazards related to the operation of a motor vehicle (including accidents, poor weather conditions, slips, falls, etc.)
• Regular exposure to infectious materials (personal protective equipment is provided and use may be required in certain environments)
• Must be able to lift greater than fifty (50) pounds and push up to three hundred (300) pounds frequently.

Values and Mission

As you go about fulfilling this mission, your work habits and work relationships should embody SJRMC's values. These values are our culture, our identity as an organization. Sacred Trust, Personal Reverence, Thoughtful Anticipation, Team Accountability and Creative Vitality ask more of us than merely completing some list of tasks. Our values ask for a deeper level of commitment, and what is asked of us we freely give because we believe in our mission.

All SJRMC caregivers are responsible for implementing SJRMC's Service Standards into their activities: Safety, Courtesy, Effectiveness, and Stewardship.

To learn more, visit us at http://www.sanjuanregional.com.