Safety Ambassador

[1004 Golden Tavern Group] Golden Gaming, LLC; Nevada (IA); On-site; USD 30,000 - 40,000; Full time

Job summary

Golden Gaming, LLC in Nevada is looking for a Safety Ambassador to enhance the safety and enjoyment of guests. In this role, you'll be the first point of contact, ensuring each guest is welcomed properly while upholding all safety measures.

The ideal candidate will have experience in guest services, strong communication abilities, and a commitment to safety standards. Must be at least 21 years old with a High School Diploma. Join us for a rewarding career with great opportunities!

Qualifications

• 1 year of experience in a high-volume guest service or public safety role preferred.
• Strong verbal communication skills and a calm demeanor under pressure.

Responsibilities

• Provide timely and courteous guest service consistent with company culture.
• Greet guests upon arrival and verify valid ID.
• Monitor guest headcounts and ensure compliance with safety protocols.

Skills

Verbal communication skills

Ability to maintain composure under pressure

Guest service skills

Education

High School Diploma or equivalent

Job description

At Golden Gaming, LLC, we don’t just offer jobs — we build careers. In a business that’s often about flash, we’re the real deal. With a diverse portfolio of hospitality, gaming, and entertainment properties, we’re powered by people who are passionate, reliable, and ready to make an impact. Whether you're just starting out or looking to take your career to the next level, you’ll find real opportunities here — and a team that’s as invested in your success as you are.

Job Description Summary

As the Safety Ambassador, you play a critical role in creating a safe, welcoming, and enjoyable environment for all guests and team members. You are the first point of contact at the facility, ensuring each guest is greeted promptly and appropriately while upholding all safety protocols and operating procedures. Your professionalism, vigilance, and commitment to exceptional service contribute directly to the casino’s safety standards, guest satisfaction, and overall operational success.

Essential Functions and Responsibilities

• Provide timely and courteous guest service consistent with the company's guest service culture.
• Greet guests upon arrival, verify valid ID, and ensure all guests are at least 21 years of age to enter the facility.
• Monitor and maintain headcounts of guests entering and exiting to ensure venue capacity limits are not exceeded.
• Identify guests who may be showing signs of illness and follow established protocols, including temperature checks and guest service support.
• Answer guest questions accurately regarding the property, events, and services, and ensure unique needs are accommodated with professionalism and care.
• Ensure compliance with all applicable gaming laws and company internal controls, policies, and procedures, Title 31, and federal regulations, if they apply to the position.
• Provide outstanding guest service in a timely manner to both guests and fellow team members that meets the company's guest service culture standards.
• Perform other duties as assigned.

Qualifications

• 1 year of experience in a high-volume guest service or public safety role preferred.
• Ability to follow instructions and complete tasks accurately in a fast-paced, high-traffic environment.
• Strong verbal communication skills and a calm demeanor under pressure or in emergency situations.
• Committed to fostering a respectful, inclusive, and safety-conscious work environment.
• Ability to read and interpret safety rules, operating procedures, and policy manuals.

Requirements

• Position is classified as safety-sensitive and requires successful completion of a pre-employment drug screening, including testing for marijuana.
• At least 21 years of age.
• High School Diploma or equivalent required.
• Ability to effectively communicate in English, both written and verbal.
• Obtain and maintain all work cards as required by the company.
• Verify right to work in the United States.
• Work cards: Alcohol Awareness Card, Nevada Gaming Registration.

Physical Requirements

• Occasionally push/pull up to 75 lbs.
• Occasionally lift and/or carry up to 75 lbs. at floor, knee, waist, and chest levels.
• Frequently squat, kneel, reach, bend, and twist.
• Regularly stand and walk.
• Ability to communicate using in-person speech, radios, and telephone.
• Ability to hear, understand, and distinguish speech and/or other sound in person.
• Ability to distinguish between shades of color.
• Ability to use tools or equipment requiring a high degree of dexterity.
• Ability to run or jog when required in emergency situations.
• Ability to ascend/descend ladders, scaffolding, or ramps.

Work Environment

• Potential conditions: indoor/outdoor, smoky, noisy, bright flashing lights, extreme hot/cold temperatures, exposure to dust, fumes, and/or gases.

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. Other duties, responsibilities, and activities may change or be assigned at any time with or without notice. Must be able to perform the essential functions of the position with or without reasonable accommodation.

If you need reasonable accommodation to complete the online application, please contact the Employment Team office at [phone].