Safe2Tell Analyst I

State of Colorado; Lakewood (CO); On-site; USD 48,000 - 77,000; Full time

Benefits offered by this job

Medical & dental options for permanent

Life insurance

Wellness program (State of Health)

BenefitHub discounts

Health Savings Account

Paid holidays and leave

Tuition reimbursement

Credit Union membership

Job summary

The Colorado Department of Public Safety (CDPS) is seeking a Safe2Tell Watch Center Analyst to receive, analyze, and disseminate school-safety tips statewide from Colorado communities.

You will work 24/7 in a high-demand environment, processing tips via phone, web, and mobile app while maintaining confidentiality and providing professional support to tipsters and partner agencies.

Qualifications

• Four years of demonstrated professional experience in criminal justice or working with K-12 students from diverse backgrounds.
• Experience in dispatching, information gathering or customer service.
• Ability to work nights, weekends and holidays in a 24/7 Watch Center.

Responsibilities

• Receive and disseminate confidential, anonymous public-safety tips across channels.
• Apply critical thinking to assess, triage and respond to information.
• Manage multiple inputs and respond promptly to more than one tip.
• Work independently to manage tip flow and reporting.
• Interact with citizens professionally, showing empathy and impartiality.
• Maintain strict confidentiality and protect caller anonymity as required by statute.
• Process tips in the P3 System and coordinate with schools and law enforcement.

Skills

Tip receipt & dissemination

Critical thinking

Multitasking

Communication skills

Confidentiality & privacy

Interpersonal skills

Education

4+ years in criminal justice or related field

Tools

P3 System

Job description

Our Mission

Engaged employees working together to safeguard lives and to provide diverse public safety services to local communities.

Our Vision

Creating safer and more resilient communities across Colorado.

Our Core Values

Unity, Honor, Service

The State of Colorado strives to create a Colorado for All by building and maintaining workplaces that value and respect all Coloradans through a commitment to equal opportunity and hiring based on merit and fitness.

The State is dedicated to non-discriminatory practices in everything we do, including hiring, employment, and advancement opportunities.

At CDPS, our culture is driven by our commitment to creating a safer Colorado and guided by a public service focus. We strive to provide effective solutions and services to our fellow Coloradans. We model a culture of collaboration, innovation, and growth for our employees. We maintain a professional and inclusive workplace.

Careers with a purpose

If you are passionate about public safety and public service, and are eager to dedicate your career to serving Coloradans, consider joining CDPS. Our team at CDPS consists of exceptional individuals and is an environment where you can challenge yourself and acquire new capabilities to build a rewarding and fulfilling career.

We are committed to providing public safety services to our communities including safety on our roads, preparing for and mitigating environmental disasters such as floods and wildland fires, disaster recovery, combating crime, promoting school safety, and victim services.

Classification and Salary

Analyst I

Anticipated Hiring Range: $4,076 - $5,299/month; $48,912 - $63,588/year

Full Salary Range: $4,036 - $6,457/month; $48,432 - $77,484/year

Benefits

• Medical and dental options are available for permanent employees and their dependents. We also offer short and long-term disability coverage, and life insurance that includes legal resources and discounts.
• Eligible employees receive Basic Life and AD&D insurance equal to their annual earnings subject to a minimum benefit of $50,000 and a maximum of $250,000. Basic Life and AD&D are provided by the State of Colorado at no cost to employees.
• The State of Colorado's Wellness Program, State of Health, is a no-cost, year-long program that supports an employee’s health and wellness goals. This program offers personalized health coaching, skill groups and more. Participants can earn a $20 per month health insurance premium discount.
• Through BenefitHub, State of Colorado employees have access to discounts, promotions and special programs from hundreds of retailers, restaurants, travel and entertainment venues throughout Colorado and across the country.
• State contribution into a Health Savings Account when enrolled in a High Deductible Health Plan.
• Eligible employees have access to medical leave under the Family Medical Leave Act (FMLA) and the State of Colorado Family and Medical Leave Insurance Program (FAMLI).
• Eligibility for hybrid or other flexible work arrangements based on the nature of the role.
• We offer excellent retirement benefits including mandatory PERA Defined Benefit Plan or PERA Defined Contribution Plan, plus optional 401K and 457 plans. For information on mandatory employee salary deferral (in lieu of contribution to Social Security), visit Colorado PERA for details.
• We provide generous time off including 11 paid holidays annually and accrued annual and sick leave and four annual wellness days.
• The Employee Assistance Program (C-SEAP) is available in every region of the state. It is our effort to support the well-being of employees and the workplace. EAPs provide short-term counseling, referrals and resources, as well as training and organizational development services.
• Tuition reimbursement and reduced college tuition at CSU Global and DeVry University.
• We offer Credit Union of Colorado membership eligibility.

To learn more about State of Colorado benefits, please visit State of Colorado benefits.

About the Work Unit

The Colorado Information Analysis Center (CIAC) serves as the focal point within the state for receiving, analyzing and sharing threat-related information among private sector, local, tribal, and federal partners. The CIAC includes representatives from various departments and partner agencies that analyze threat information with a focus on protecting civil rights, civil liberties and privacy concerns. The CIAC also provides situational awareness and a common operating picture and coordinated information collection, analysis, and dissemination for the Colorado Department of Public Safety (CDPS).

Section Description

Safe2Tell Colorado is a school safety prevention program administered by the Colorado Attorney General's Office. Safe2Tell tips are received from across Colorado and sometimes the nation. Tips are received via phone, web, or mobile app and are anonymous. Anonymity of the tipster is protected by statute. The tips are disseminated to schools and law enforcement by CDPS DHSEM Analysts. Safe2Tell operations are 24/7.

Work Environment

Safe2Tell operates 24 hours a day, 7 days a week (24/7), requiring staff to work nights, weekends, and holidays.

Shifts are 10 hours and are structured as follows:

• Day Shift: 5:00 AM – 3:00 PM
• Swing Shift: 11:00 AM – 9:00 PM
• Night Shift: 8:00 PM – 6:00 AM

Shift Bidding

Shifts are assigned through an annual bidding process. Once bids are awarded, the shift schedule remains in effect for the entire year unless a significant operational change occurs.

About the Job

This position is assigned to the Colorado Department of Public Safety (CDPS) 24/7 Watch Center, which is housed within the Division of Homeland Security and Emergency Management (DHSEM)/Colorado Information Analysis Center (CIAC) in Lakewood. The primary function of the Safe2Tell Watch Center Analyst is to receive, analyze, and disseminate tips submitted from across the state of Colorado.

Key Responsibilities

The Safe2Tell Analyst receives critical public safety tips through various channels, including phone calls, web submissions, and a mobile application. Analysts are responsible for the following key tasks:

• Tip Receipt and Dissemination: Accurately receive and disseminate confidential, anonymous tips concerning a wide array of concerning behaviors and potential threats.
• Critical Analysis: Apply critical thinking capabilities to assess and triage incoming information, often spanning complex and sensitive topics.
• Multi-tasking and Responsiveness: Efficiently manage multiple simultaneous inputs, requiring the ability to multi-task and respond to more than one tip at a time.
• Independent Work: Work effectively and independently to manage the flow of tips and necessary reporting.
• Interpersonal Communication: Interact with citizens from various backgrounds, often during stressful situations. Analysts must provide calm, professional, and empathetic responses.
• Confidentiality and Anonymity: Maintain strict confidentiality and protect the anonymity of the caller as mandated by state statute.
• Information Processing: Reviews, assesses, and processes information provided to Safe2Tell. Gathers information from callers, digital analysis of web/app-based tips, and inputs tip into the P3 System.
• Digital Tip Management: Processes incoming tips from the web and mobile app to include two-way dialog with tipsters.
• Tip Dissemination and Follow-up: Forwards the tip on to the appropriate school and law enforcement entity. Follows up with school and law enforcement to verify receipt of the tip. Further follow up with the schools and law enforcement for dispositions of tips received.
• System Maintenance: Periodically provides updated contact information in P3 for contacts when a new contact is made known to those responsible for updating the system.
• Legislative and Hotline Management: Receives and makes calls from the public or law enforcement specific to various legislative requirements. Answers designated "hotlines" to receive and refer calls from the public, and to collaborate with other state agencies to obtain information necessary or beneficial for responding to requests.
• Hotline Tip Processing: Intake, analyze, disseminate, and provide dispositions of all reported hotline(s) calls.
• Resource Provision and Agency Collaboration: Provide relevant resources, information, and collaborate with other state agencies to obtain relevant information necessary or beneficial for responding to requests.
• Emergency Support: As directed, provides pre-disaster support to the State Emergency Operations Center training and exercise program up to 5% of time. During a state declared disaster, it provides operational support to the State Emergency Operations Center as directed. When directed, assume an assigned role as member of the State Recovery Task Force until relieved by Task Force Leader or Director, DHSEM.

Note, to be considered for this position, you must meet one of the following options for consideration.

Proven Experience, Knowledge, Skills

Four (4) years of demonstrated professional experience working in a organization related to criminal justice or working with K-12 students from various socio-ethnic backgrounds, or working with youth in a mental health capacity wit h activities that included dispatching, information gathering or customer service.

OR Education and Experience, Knowledge, Skills

A combination of related education and experience working in a organization related to criminal justice or working with K-12 students from various socio-ethnic backgrounds, or working with youth in a mental health capacity or awareness of mental health in youth with activities that included dispatching, information gathering or customer service equal to four (4) years.

Required Skills

• Communication Skills: Exceptional listening skills and outstanding communication skills, both verbal and written, are essential for professional and effective tip intake and dissemination.
• Situational Management: Demonstrated ability to remain calm and professional while interacting with individuals who may be experiencing or reporting stressful and high-stakes situations.
• Problem Solving: Strong analytical and critical thinking skills necessary to process complex information and determine appropriate next steps.
• Technology Proficiency: Competency in utilizing software applications, databases (specifically the P3 System), and digital communication tools (web/mobile app) for information processing, tracking, and communication.
• Confidentiality: Proven ability to handle sensitive, anonymous, and confidential information in strict accordance with state statutes and protocol.
• Multitasking/Time Management: Excellent organizational skills with the ability to manage multiple simultaneous inputs and prioritize tasks effectively under pressure.
• Interpersonal Acumen: Displaying empathy, professionalism, and impartiality when interacting with diverse groups, including citizens, school officials, and law enforcement.
• Attention to Detail: Meticulous approach to reviewing, assessing, and documenting information accurately for dissemination and follow-up.
• Availability: Must be able to work various shifts in a 24/7 Watch Center environment, including nights, weekends, and holidays.

Preferred Qualifications and Competencies

• Awareness of Safe2Tell program and processes.
• Previous analytical training.
• Previous professional work experience in a multi-jurisdictional law enforcement environment.
• Prior experience in working Emergency Communication Center, Public Safety Entity or equivalent.
• Prior experience working with youth in a mental health capacity or awareness of mental health in youth.
• Current Federal security clearance.
• Previous experience working with K-12 students from various socio-ethnic backgrounds.
• State of Colorado experience.

Conditions of Employment

• Requires successful completion of a background investigation that includes a polygraph exam, a fingerprint based criminal history search, reference check.
• Must be a Colorado resident at the time of application.
• This position is essential and can be required to work unexpected or unusual hours to perform the essential and or/emergency services of the department without delay and/or without interruption.
• Must willing and able to work shifts that include nights, weekends, and holidays.
• Must be able to be on-call as needed during an incident or state declared disaster and to cover supervisor on-call rotation for the CIAC.

Appeal Rights

If you receive notice that you have been eliminated from consideration for the position, you may protest the action by filing an appeal with the State Personnel Board/State Personnel Director within 10 days from the date you receive notice of the elimination. Also, if you wish to challenge the selection and comparative analysis process, you may file an appeal with the State Personnel Board/State Personnel Director within 10 days from the receipt of notice or knowledge of the action you are challenging. Refer to Chapters 4 and 8 of the State Personnel Board Rules and Personnel Director's Administrative Procedures, 4 CCR 801, for more information about the appeals process. The State Personnel Board Rules and Personnel Director's Administrative Procedures are available at www.colorado.gov/spb. A standard appeal form is available at www.colorado.gov/spb. If you appeal, your appeal must be submitted in writing on the official appeal form, signed by you or your representative, and received at the following address within 10 days of your receipt of notice or knowledge of the action: Colorado State Personnel Board/State Personnel Director, Attn: Appeals Processing, 1525 Sherman Street, 4th Floor, Denver, CO 80203. Fax: [phone]. Phone: [phone]. The ten-day deadline and these appeal procedures also apply to all charges of discrimination.

Disability Accommodation

If you have a disability and require reasonable accommodation to ensure equitable opportunity applying or interviewing for this position, please direct your inquiries to Human Resources at [e-mail].

The State of Colorado is an equal opportunity employer committed to building inclusive, innovative work environments with employees who reflect our communities and enthusiastically serve them. Therefore, in all aspects of the employment process, we provide employment opportunities to all qualified applicants without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity or expression, pregnancy, medical condition related to pregnancy, creed, ancestry, national origin, marital status, genetic information, or military status (with preference given to military veterans), or any other protected status in accordance with applicable law.

Colorado Department of Public Safety is committed to the full inclusion of all qualified individuals. As part of this commitment, our agency will assist individuals who have a disability with any reasonable accommodation requests related to employment, including completing the application process, interviewing, completing any pre-employment testing, participating in the employee selection process, and/or to perform essential job functions where the requested accommodation does not impose an undue hardship.

Recruitment Timeline Information and Important Notices

• Applications are considered complete and accurate at the time of submission. Therefore, additional information may not be solicited or accepted after your application has been received.
• Closing Date: All applications that are received by the closing of this announcement will be reviewed against the Minimum Qualifications in this announcement. Candidates who meet the minimum qualifications may proceed to the next step. Colorado Revised Statutes require that state employees are hired and promoted based on merit and fitness through a comparative analysis process.
• Supplemental Question: Effective responses to Supplemental Questions will directly relate to your professional experience, career accomplishments, and views about organizational values and approaches, and how they relate specifically to this position and requirements as you understand them. Answers generated by AI-tools will typically be unresponsive.
• Transcripts: An unofficial copy of transcripts must be submitted at the time of application should education be used as qualification. Transcripts from colleges or universities outside the United States must be assessed for U.S. equivalency by a NACES educational credential evaluation service. This documentation is the responsibility of the applicant and must be included as part of your application materials. Failure to provide a transcript or credential evaluation report may prevent your application from moving forward in the selection process.
• Military Veterans: If you are a military veteran you must submit a copy of your DD-214, Member 4 Copy, and VA disability letter if available/applicable at the time of application so we can determine if you are eligible for veteran's preference points. Military personnel who are stationed outside of Colorado may be eligible for this position by submitting the completed DD-2058 "State of Legal Residence" form.
• Application Tips: For an overview of State of Colorado application process and application tips, please view this video.
• Resumes, Cover Letters, or other documents submitted will not be reviewed, assessed, or used in the initial stages of the comparative analysis (transcripts submitted to verify that the applicant meets either the education requirement or minimum qualification substitution are exempt from this).
• Notifications: All correspondence regarding your status in the selection/examination process will be sent via email to the email address listed on your application. Include your current working email address on your application and check the email provided on your application frequently as you could receive time sensitive correspondence regarding this position. We highly recommend that you set up your email to accept messages from "state.co.us" and "[e-mail]" addresses. It is your responsibility to ensure that your email will accept these notices and/or review your junk mail and spam filtered email.
• e-Verify: CDPS uses e-Verify, an Internet-based system, to confirm the eligibility of all newly hired employees to work in the United States. Learn more about E-Verify, including your rights and responsibilities.
• Comparative Analysis Steps may include (dates are tentative and subject to change):
  • Structured application review by a panel of SMEs
  • Panel in-person interview - Tentative Scheduled for the week of 9/21 to 9/25