SaaS Technical Support & Customer Success Engineer

Trinnex; Columbia Township (MO); On-site; USD 78,000 - 129,000; Full time

Job summary

Trinnex is seeking a technically savvy SaaS Technical Support Analyst to help customers maximize value of our digital water-management solutions. You will resolve issues, provide proactive guidance, and partner with Product, Engineering, Sales, and Customer Success to improve the user experience.

Responsibilities include managing Zendesk tickets, troubleshooting platform issues, developing knowledge base content, and supporting customer onboarding and training initiatives to drive adoption and

Qualifications

• 2 years of related experience required.
• Ability to explain technical concepts to non-technical audiences.
• Experience with Zendesk and API logs is a plus.

Responsibilities

• Serve as primary technical support contact via Zendesk.
• Troubleshoot SaaS platform issues and investigate bugs.
• Collaborate with Engineering, Product, Sales, and Customer Success.
• Create knowledge base content and customer training materials.
• Support onboarding sessions, product training, and workshops.
• Assist in driving customer health checks and retention strategies.

Skills

B2B SaaS support

API fundamentals

Zendesk familiarity

Azure DevOps

Communication skills

Troubleshooting

Education

Bachelor's degree

Tools

Zendesk

Azure DevOps

Job description

Trinnex is seeking a technically savvy SaaS Technical Support Analyst to help customers maximize value of our digital water-management solutions. You will resolve issues, provide proactive guidance, and partner with Product, Engineering, Sales, and Customer Success to improve the user experience.

Responsibilities include managing Zendesk tickets, troubleshooting platform issues, developing knowledge base content, and supporting customer onboarding and training initiatives to drive adoption and