SaaS Support & Customer Success Analyst

Trinnex; Town of Middletown (NY); On-site; USD 78,000 - 129,000; Full time

Job summary

Trinnex is seeking a technically savvy SaaS Technical Support Analyst to join our growing team in the United States. You will serve as a trusted product expert, helping customers maximize the value of our solutions through responsive technical support, troubleshooting, and issue resolution.

You will collaborate with Product, Engineering, Sales, and Customer Success teams to resolve customer challenges, improve the user experience, and drive adoption and retention.

Qualifications

• Bachelor's degree is required.
• Minimum 2 years of related experience.
• Experience with SaaS support is a plus.

Responsibilities

• Lead SaaS technical support and manage Zendesk queues.
• Develop knowledge base articles and tutorials.
• Assist with customer onboarding, training, and product demonstrations.

Skills

SaaS support

Zendesk usage

Azure DevOps

Technical communication

Customer success

Education

Bachelor's degree

Tools

Zendesk

Azure DevOps

Job description

Trinnex is seeking a technically savvy SaaS Technical Support Analyst to join our growing team in the United States. You will serve as a trusted product expert, helping customers maximize the value of our solutions through responsive technical support, troubleshooting, and issue resolution.

You will collaborate with Product, Engineering, Sales, and Customer Success teams to resolve customer challenges, improve the user experience, and drive adoption and retention.