SaaS Renewal Account Representative

Gordian; United States; Remote; USD 76,000 - 126,000; Full time

Benefits offered by this job

Health insurance

401(k) retirement plan

Job summary

Gordian, part of Fortive, seeks a SaaS Renewal Account Representative to sustain and expand relationships with key clients using our SaaS and print solutions. Remote in ET Zone, you will drive renewals, upsells, and strategic adoption while coordinating with sales and support teams.

You will monitor usage, align solutions with client goals, and maintain detailed CRM records to inform reports and strategy for growth across assigned accounts.

Qualifications

• Bachelor's degree or equivalent experience in business, marketing, or related field.
• 2+ years proven SaaS account management experience.
• Strong communication, negotiation, and interpersonal skills.
• Technical aptitude to understand complex software solutions.
• Experience with CRM and sales analytics tools such as Salesforce and Salesloft.

Responsibilities

• Develop and maintain strong, long-lasting relationships with key stakeholders within client organizations.
• Understand the clients' business goals and objectives to align our SaaS solutions with their needs.
• Monitor customer usage and performance, identifying opportunities for improvement and guidance.
• Maintain a deep understanding of Gordian's SaaS products and services.
• Consistently achieve or exceed sales quota by driving customer renewals, upsells, and expansion opportunities.
• Identify upsell and cross-sell opportunities within key accounts.
• Collaborate with sales and marketing to expand revenue within existing clients.
• Address client inquiries and coordinate with support and technical teams as needed.
• Ensure client satisfaction by resolving issues effectively and efficiently.
• Maintain accurate CRM records and provide regular account performance reports.

Skills

Relationship management

Account management

SaaS knowledge

Communication

Negotiation

CRM software

Salesforce

Salesloft

Education

Bachelor's degree in business/marketing or related field

Tools

Salesforce

Salesloft

Job description

Location: Remote - Eastern Time Zone

The SaaS Renewal Account Representative will play a pivotal role in maintaining and growing relationships with key clients who utilize our Software as a Service (SaaS) and print solutions. You will be responsible for ensuring client satisfaction, driving product adoption, and maximizing revenue opportunities within your assigned accounts. This role requires a combination of excellent communication skills, being extremely organized, technical knowledge of the SaaS product, and a strong focus on strategic customer success. The role of a SaaS Renewal Account Representative is crucial in ensuring the success and growth of key clients.

Primary Responsibilities

• Develop and maintain strong, long-lasting relationships with key stakeholders within the client organizations.


• Understand the clients' business goals and objectives to align our SaaS solutions with their needs.


• Monitor customer usage and performance, identifying opportunities for improvement and providing guidance.


• Maintain a deep understanding of the company's SaaS products and services.


• Consistently achieve or exceed sales quota by driving customer renewals, upsells, and expansion opportunities.


• Identify upsell and cross-sell opportunities within key accounts.


• Collaborate with the sales and marketing teams to develop strategies for expanding revenue within existing clients.


• Address client inquiries, concerns, and issues promptly, coordinating with the support and technical teams when necessary.


• Ensure client satisfaction by resolving issues effectively and efficiently.


• Maintain accurate records of client interactions and activities using CRM tools.


• Provide regular reports and updates on account performance and opportunities.

Qualifications

• Bachelor's degree in business, marketing, or a related field (or equivalent experience).


• 2 years+ proven experience in account management, preferably in the SaaS industry.


• Strong communication, negotiation, and interpersonal skills.


• Technical aptitude and the ability to understand complex software solutions.


• Problem-solving skills and the ability to work under pressure.


• Excellent organizational and time management abilities.


• Results-oriented mindset with a focus on achieving and exceeding revenue targets.


• Experience with CRM software and sales analytics tools including Salesforce and Salesloft.

Fortive Corporation Overview

Fortive's essential technology makes the world safer and more productive. We accelerate transformation in high-impact fields like workplace safety, build environments, and healthcare.

We are a global industrial technology innovator with a startup spirit. Our forward-looking companies lead the way in healthcare sterilization, industrial safety, predictive maintenance, and other mission-critical solutions. We're a force for progress, working alongside our customers and partners to solve challenges on a global scale, from workplace safety in the most demanding conditions to advanced technologies that help providers focus on exceptional patient care.

We are a diverse team 10,000 strong, united by a dynamic, inclusive culture and energized by limitless learning and growth. We use the proven Fortive Business System (FBS) to accelerate our positive impact.

At Fortive, we believe in you. We believe in your potential—your ability to learn, grow, and make a difference.

At Fortive, we believe in us. We believe in the power of people working together to solve problems no one could solve alone.

At Fortive, we believe in growth. We're honest about what's working and what 'isn't, and we never stop improving and innovating.

Fortive: For you, for us, for growth.

About Gordian

Gordian is the world's leading provider of facility and construction cost data, software and services for all phases of the building lifecycle. A pioneer of Job Order Contracting (JOC), Gordian's offerings also include our proprietary RSMeans data and Sightlines Facility Intelligence solutions. From planning to design, procurement, construction and operations, Gordian's solutions help clients maximize efficiency, optimize cost savings and increase building quality. Gordian is a part of the international business group Fortive, with 26,000 people employed worldwide.

We offer an excellent benefits package including medical, dental, vision, life and LTD insurance, HSA, and a 401(k) retirement plan. EOE/AA/M/F/Vets/Disabled.

We Are an Equal Opportunity Employer. Fortive Corporation and all Fortive Companies are proud to be equal opportunity employers. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity or expression, or other characteristics protected by law. Fortive and all Fortive Companies are also committed to providing reasonable accommodations for applicants with disabilities. Individuals who need a reasonable accommodation because of a disability for any part of the employment application process, please contact us at [e-mail].

Gordian is the world's leading provider of facility and construction cost data, software and services for all phases of the building lifecycle. A pioneer of Job Order Contracting (JOC), Gordian's offerings also include our proprietary RSMeans data and Sightlines Facility Intelligence solutions. From planning to design, procurement, construction and operations, Gordian's solutions help clients maximize efficiency, optimize cost savings and increase building quality. Gordian is a part of the international business group Fortive, with 26,000 people employed worldwide.

We offer an excellent benefits package including medical, dental, vision, life and LTD insurance, HSA, and a 401(k) retirement plan. EOE/AA/M/F/Vets/Disabled.

We Are an Equal Opportunity Employer. Fortive Corporation and all Fortive Companies are proud to be equal opportunity employers. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity or expression, or other characteristics protected by law. Fortive and all Fortive Companies are also committed to providing reasonable accommodations for applicants with disabilities. Individuals who need a reasonable accommodation because of a disability for any part of the employment application process, please contact us at [e-mail].

Pay Range

The salary range for this sales position (inclusive of sales incentives/commissions in local currency) is 75700 - 126400.

Base pay offered may vary depending on various factors, including, but not limited to: job-related knowledge; skills; experience; and other eligibility factors such as geographic location. The Total Rewards package includes competitive base pay and an opportunity to enroll in a variety of benefit programs, generally including health insurance, flexible spending accounts, health savings accounts, retirement savings plans, life and disability insurance programs, and several programs that provide for both paid and unpaid time away from work.

The salary range for this sales position (inclusive of sales incentives/commissions in local currency) is 75700 - 126400