SaaS Project Manager

CentralReach; Fort Lauderdale, Holmdel Township (FL, NJ); Hybrid; USD 85,000 - 110,000; Full time

Benefits offered by this job

Health benefits

PTO

401(k) matching

Parental leave

Hybrid work

Job summary

CentralReach is seeking a highly skilled SaaS Project Manager/Level IV Implementation Manager to lead complex SaaS implementations across multiple clients. This role requires exceptional leadership, industry expertise, and the ability to manage cross-functional teams and high-stakes projects.

Based in a hybrid model with offices in Fort Lauderdale, FL, this position offers strong growth, competitive compensation, and a focus on customer success and strategic delivery.

Qualifications

• Extensive experience in managing SaaS implementation projects with high complexity and cross-functional teams.

Responsibilities

• Define, develop, and execute strategy for high-complexity SaaS implementations.
• Oversee multiple customer implementations ensuring on-time delivery within scope and budget.
• Collaborate with executive leadership, sales, product, and customer teams to define technical scopes.
• Lead risk management and proactively resolve high-impact project issues.
• Drive innovation and continuous improvement in implementation methodologies and tools.
• Provide strategic insights to customers and internal teams to align with business objectives.
• Mentor and lead project owners and team members to improve execution efficiency.
• Serve as primary contact for escalated customer issues and strategic discussions.

Skills

SaaS implementation

Project management

Cross-functional leadership

Stakeholder management

Risk management

Process improvement

Strategic thinking

Education

Bachelor's degree in Business/Healthcare or related field

Tools

Excel

SharePoint

Microsoft 365

Salesforce

Job description

Fort Lauderdale, Florida, United States, Holmdel, New Jersey, United States

CentralReach is a leading provider of autism and IDD care software for Applied Behavior Analysis (ABA), multidisciplinary therapy, and special education. Trusted by more than 200,000 users, we enable therapy providers, educators, and employers to scale the way they deliver ABA and related therapies with innovative technology, market-leading industry expertise, and world-class customer satisfaction.

We areseekinga highly skilled and motivated SaaS ProjectManager lto join our team. The Level IV Implementation Manager will lead the overall strategy and execution of SaaS implementations, ensuring alignment with the company's vision and long-term goals. This role requires exceptional leadership, deep industryexpertise, and the ability to managehighly complexprojects and cross-functional teams.

Key Accountabilities

• Define, develop, and execute the overall strategy for managing high-complexity SaaS implementations.
• Ensure alignment with the company’s vision, mission, and long-term goals.
• Oversee the execution of multiple customer implementations, ensuring projects are delivered on time, within scope, and within budget.
• Collaborate with executive leadership, sales, product, and customer teams to define and refine technicalscopesand strategic initiatives.
• Lead risk management efforts, proactivelyidentifyingand resolving high-impact project issues.
• Drive innovation and continuous improvement inimplementationmethodologies, tools, and processes.
• Ensure seamless data management, workflow testing, product validation, and post-implementation support for successful go-lives.
• Establish andmaintainbest practices for implementation processes, including standardization across multiple project teams.
• Provide strategic insights and guidance to customers and internal teams, ensuring alignmentonbusinessobjectives.
• Mentor, train, and provide leadership to project owners, team members, and senior stakeholders to enhance project execution and efficiency.
• Serve as the primary point of contact for escalated customer issues and strategic discussions, driving resolution and client satisfaction.
• Offer expert consultation on complex integration and customization projects, ensuring technical feasibility and operational success.
• Stay at the forefront of industry trends, emerging technologies, and best practices to enhance implementation efficiency.
• Develop andmaintaincomprehensive project documentation, risk logs, and status reports for internal and external stakeholders.
• Drive the development of advanced training materials, resources, and knowledge-sharing initiatives to strengthen the implementation team.
• Engage with senior management to align implementation strategies with broader businessobjectivesand company growth initiatives.

Desired Skills and Experience

• Extensive experience in managing SaaS implementation projects, particularly high-complexity, multi-product, and cross-functional integrations.
• Expertisein SaaS products, complex integrations, and large-scale enterprise implementations.
• Proventrack recordof successfully managing multiple concurrent projects whilemaintaininghigh customer satisfaction.
• Advanced knowledge of project management methodologies, including scope definition, risk assessment, and resource planning.
• Deep understanding of industry trends, best practices, and compliance requirements for SaaS implementations.
• Strong strategic thinking, problem-solving skills, and ability to drive innovation and continuous improvement in implementation processes.
• Exceptional leadership and mentorship skills, with the ability to influence and drive impact at all levels of the organization.
• Proficiencywith project management software (e.g., excel,sharepoint,microsoftsuite) and CRM platforms (e.g., Salesforce).
• Strong communication, presentation, and interpersonal skills for managing executive stakeholders and cross-functional teams.
• Bachelor’s degree in Business, Healthcare, or a related field;Master’sdegree preferred.
• PMP, CSM, or other relevant certifications are a plus.
• Ability to travel as needed.

Metrics for Success/Performance Evaluation

• Compliance with established project management processes and methodologies.
• Maintain on-timeproject deliveryfor all SaaS implementations.
• Drive high customer satisfaction and Net Promoter (NPS) and Customer Satisfaction (CSAT) Scores for completed implementations.
• Quickly mitigate project issues and risks to ensure project success and minimize delays.
• Consistently and efficiently manage project resources to maximize productivity and cost-effectiveness.

Base Salary Range

$85,000 - $110,000 USD

Backed by Roper Technologies, Inc. (Nasdaq: ROP), CentralReach is entering an exciting phase of growth, innovation, and scale.

Recognized as one of the best places to work over 10 times by organizations such as Inc, Built In, and NJBIZ, our culture is centered around impact, inclusion, and flexibility. As a hybrid company with collaborative offices in Ft. Lauderdale, FL; Holmdel, NJ; and Verona, Italy, we foster a workplace where top talent can thrive and make a real difference in the lives of those we serve.

We offer competitive compensation, comprehensive health benefits, generous PTO, 401(k) matching, and paid parental leave to our full-time employees. Our team members also enjoy hybrid work schedules, career development support, wellness programs, and opportunities to give back through CR Cares, our community engagement initiative.

Protecting your information is important to us. Please take a moment to review our Notice of Privacy Practices for Job Applicants. Applicant-Privacy-Notice-110725 to understand how we collect, use, store, and protect your personal information during the recruitment process.

As set forth in CentralReach’s Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law.