SaaS Account Manager II — Renewals & Growth

Recurly; Austin (TX); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

401(k) Retirement Plan and company m t

Company equity

Flex Time Off

Company Events

Training/Development

Tuition reimbursement

Commuter benefits

Volunteer opportunities

Job summary

Recurly seeks an Account Manager II to manage a portfolio of SMB merchants, driving renewals and growth opportunities. You will own the commercial relationship, forecast accurately, negotiate contracts, and partner with teams across Customer Success, Sales Engineering, Product, Finance, Legal, and Revenue Operations to deliver results.

You will monitor merchant health, identify expansion avenues, and work to meet retention and revenue targets while delivering an exceptional merchant experience.

Qualifications

• 5+ years of experience in SaaS account management, renewals, customer success, sales, or another customer-facing role.
• Bachelor's degree or equivalent professional experience.
• Experience using Salesforce or a comparable CRM platform.

Responsibilities

• Own the commercial relationship for an assigned portfolio of SMB merchants, serving as the primary point of contact for renewals and growth opportunities.
• Lead end-to-end renewal process including forecasting, pricing, negotiations, quoting, and contract execution.
• Identify and close expansion opportunities by understanding merchants' business objectives and aligning Recurly solutions to evolving needs.
• Build trusted relationships with merchant stakeholders and mitigate churn risk.
• Partner with cross-functional teams to deliver merchant outcomes (CS, Sales, Product, Finance, Legal, Revenue Ops, Support).

Skills

SaaS account management

Renewals & expansions

Negotiation

Relationship management

CRM (Salesforce)

Cross-functional collaboration

Portfolio management

Strategic thinking

Education

Bachelor's degree or equivalent

Tools

Salesforce CRM

Job description

Recurly seeks an Account Manager II to manage a portfolio of SMB merchants, driving renewals and growth opportunities. You will own the commercial relationship, forecast accurately, negotiate contracts, and partner with teams across Customer Success, Sales Engineering, Product, Finance, Legal, and Revenue Operations to deliver results.

You will monitor merchant health, identify expansion avenues, and work to meet retention and revenue targets while delivering an exceptional merchant experience.